Nuffield Health Reviews

I was a member at Nuffield Health Paddington with my disabled partner and we ended our membership because we weren’t allowed to park in the parking garage anymore. When I tried to rejoin I was no longer welcome because of making allegations against the staff members which were that they told us we could park in the private parking with my partner’s disabled badge, which is true. This is a total miscarriage of justice. We didn’t realise it was illegal to park and we didn’t mean to make any allegations. Now because of the staff we are no longer allowed to be members. I’ve gone through the formal complaints procedure to no avail.

Had a half knee replacement at the Manor recently and all the staff from cleaners to caterers to physios, nurses, anaethetists, nurses , doctors and consultants were fantastic in my care needs . Recommend them all highly and would have no hesitation in recommending all of them and Nuffield Health

Once I knew that I needed a full hip replacement I contacted Versus Arthritis, who gave me a lot of helpful information. One of their recommendations was the Nuffield Joint Pain Programme and I am so pleased that I took their advice. I had no idea what to expect but the Programme has been so positive in the run up to surgery. Sharon’s classes are very accessible and she gives clear instructions about each exercise, gently checking that we are doing them correctly. There is a range of age and physical fitness but everyone is able to take part at a level that suits them. Sharon’s introduction to the gym has been equally supportive and clear. She makes sure that we use equipment that is appropriate and again checks that we are using it effectively. I know that going into surgery as strong and fit as possible will help rehab and give me the best chance of success. I know that the commitment to attend the class has really helped me to build my strength and confidence over time. Additionally, being able to make use of the pool, sauna and gym after classes has made the process fun and more effective. I can’t praise the Nuffield Joint Pain Programme enough. It is the ideal public/private collaboration and I feel very grateful to benefit from it. Before diagnosis I was struggling to get shoes and socks on and I always looked for the handrail when using steps. After being guided through stretches and strengthening exercises by Sharon, I can now use steps confidentially with no hand rail and bend down much more easily. I actually feel as fit as I have done for a while and this gives me real confidence going into surgery. Thanks to all concerned and especially to Sharon!

Almost zero customer service and unprofessional. This company clearly didnt want my business! After 3 weeks of them cancelling appointments, apparently the only thing they could do was put me at the end of the queue again to wait another 3 weeks for my first appointment. Crazy - when you are in pain every day this jsut isn't a sensible level of service and how can a health organisations think it is. Don't touch them, another company who have put in place hostile customer service processes

Brilliant team,caring, friendly and super efficient. I felt safe and important to them. The whole process was made as easy as it could have been and I would not hesitate to use their services again( although I hope I don't need to) my best private hospital experience to date and I have had a few.... NHS look and learn!

I absolutely recommend Nuffield Health Woking. There is a cohesive team of medical professionals who work closely together to provide first class healthcare. They are kind, caring and each is extremely knowledgeable.

I enjoyed the programme very much. It was designed for all abilities so you could join in or sit out depending on your situation. It was well organised and presented very well. Our teacher was very kind and gentle with us as well as firm and encouraging. It was great to be with a group who encouraged and supported each other without judgement. We learned all about every muscle in our bodies and had different classes offered in the gym came in and gave us a taster. Having the 12weeks teaching and another 12weeks to attend by ourselves is amazing alongside all the Mots was brilliant. We almost all achieved or got quite close to our goals and with the continued support hopefully achieve it. Excellent support all the way through, everyone had a great time and sad to see it end. Highly recommended! Well find everyone and thank you. Xx

NUFFIELD GYM PRESTON: Unfortunately, the company focuses so much on money that they don't treat customers as they should be treated. After 1 YEAR of loyalty at the gym, they increased the membership fee. Understandable. I requested to keep it the same in exchange for a whole new year's commitment but this was declined despite it being a few pounds! It felt like they don't value loyalty at all ! I felt disrespected, just like a number really. Unacceptable. Typical corporate behaviour! Escalating the matter to the head office was a useless joke as they send all issues back to the local branch lol so no real hierarchy to escalate complaints either! Very frustrating. I left the gym as a matter of principle and found one with pool for 40% less closer to home. No jacuzzi but hey...

5* - Before, During and After: attention to detail of Facility itself, it’s super and professional staff and Operation, this is leading world-class healthcare. I received a Hand Operation, Professor Warwick in my experience is the master and standard setter of this field, intuitive and extremely talented, look no further.

Having never joined a gym before, it took me a few months to make up my mind. I knew I wanted a 'premium' club in the hope that I could pick up my swimming again, use the sauna for relaxation and strengthen my muscles after menopause. I was happily prepared to pay more for the facilities and experience. Actually, I was seriously excited taking that big step. Bought my gear and could not wait. Extremely disappointingly, Nuffield Wolverhampton proved nothing on those lines. The changing rooms are dated and not what an expensive Health Club with ever yearly increasing membership fees should be providing. In the first survey they sent me, I pointed out that the curtain on the very few individual partitioned dressing spaces, was covered in horrible stains. Shortly after, it was replaced with a cheap alternative, a shower curtain! The female changing rooms/showers are turned into a noisy nursery or school playground, with kids screaming and running around, instead of advising families to use the family one. Having signed up to make use of the facilities any time, unless I was to come late at night or as soon as it opens, any time in between, it is almost impossible to use all of the desired equipment in the gym or classes due to overcrowding, awarding heavily discounted memberships to certain groups as was confirmed to me by their manager. Various gym members hogging machines by scrolling through their phones. Ignorant to the fact that there are others around them. I was told that members are encouraged to speak with other members to get to the equipment. Basically saying, Nuffield puts the responsibility onto members as long as their staff do absolutely nothing, apart from looking after their personal trainer clients. The swimming pool is most of the time, especially when people want to use the gym after work, crowded with screaming children. Being a mum myself, I have no issues with kids getting swimming lessons and I actually believe, this is incredibly important for them. Yet, there is a time and a place, and when working members pay a small fortune for using the facility, after 5pm it is not! Same with the sauna, on the few occasions I have used it, and especially by the end of November, it felt more like a 'men's' only sauna than a mixed one. It made me feel completely uncomfortable as a woman, and I am not easily intimidated by anyone. To cut a long story short, having given all my constructive feedback why the increase in membership and even before that, was completely unjustified, that and rightly so, I would like to revoke my membership. The manager of W'hampton as well as the senior Customer Service Manager, blatantly refused as well as ignored all the concerns raised, (email evidence in place) doing their best painting over the cracks. Look at their responses here on Trustpilot, just generic apologies. This included witnessing children no older than 10/11 using the gym, young teenagers straining on weight equipment completely unsupervised! I was told, "we encourage families to join". This is completely unacceptable if not to say negligent. As members, and looking at the reviews here online, we are held hostage by Nuffield, in order to keep their sales figures in tact. Everything that I have witnessed and the way my concerns have been brushed under the carpet, suggests nothing else! It is no more than a public leisure facility these days, which might have started on the right ethos, but certainly slipped wayside, losing its way a long time ago. There is no focus on 'health', it is a commercial enterprise that ties members up in knots once they have signed on the dotted line. It focuses on spreadsheets and keeping up financial appearances. It refuses to acknowledge its failings, does not accept feedback as well as lacks in supportive as well as fair Customer Service. It clearly does not understand that customer service acknowledges when a member has the right to leave due to the failings on their part, and the Service Level Agreement both sides have signed for! That SLA is breached every time I am unable and stopped using the facilities as I should be entitled to, paying a high membership fee. Otherwise, this is no more than a basic gym where anyone's expectations are limited from day one, with the membership fee reflecting this. All I can say is, do not sign up! They won't allow you to leave and hold you hostage, citing their "terms and condition in section 11". It is high time that gyms are being held accountable for not providing the service we sign up to. I am onto that now and won't give up. We should all have the right to terminate if we feel it's not working out regardless. No more excuses! Time for getting this changed. If we want to entice people to become fitter and healthier, this will have the opposite effect and I fear for good!

Terrible machines old and bad heating turned to max making it impossible to work out machines all have terrible range of motion and performance

Good care, the service was very good

This review is for the Tees Nuffield Hospital I had a truly Terrible experience at this place when I dropped my mother off with these people for a simple cataract surgery, I then tried several times to park at this hospital but they literally had no parking spaces available and so I found I had to park up a residential side street and freeze for over 2 hours in my own car. I asked for an approx time of departure for my mother but no one knew nothing, totally incompetent and with no common sense to tell me how long this would take. Had I have known this information I would have drove home then went back hours later but no one would give me answers to how long this would procedure would take, the visiting waiting area was totally full with sick people and I did not wish to take a chance catching someone else's sickness hence the second reason for waiting it out in my freezer car, the whole experience was very bad and I would definitely not recommend using this hospital or facilties as a patient or a carer and this is a prime example that this hospital private medical care is no better than any standard NHS services that are available.

I’ve been a member at the Didsbury branch for a while, but I’m really disappointed with how management prioritizes profit over member satisfaction. Recently, they canceled the Monday evening Functional Training session, which was extremely popular and always fully booked, often with a waiting list of 10-20 people. Instead of replacing it with a similar class on another day, they’ve used the same time slot and venue for chargeable group sessions. Didsbury is supposed to be a higher-tier gym with more expensive memberships compared to other branches like Bolton, Manchester Printworks, or Preston. The justification for the higher fees is supposed to be better facilities and more classes. However, similar classes that are included in the membership at other branches are turned into paid sessions at Didsbury. This is completely unacceptable. Then why should I pay higher-tier membership fees if I still have to pay extra for classes? It is crazy. It feels like management is more focused on squeezing every penny out of members rather than providing a good experience. Cancelling such a popular session without offering an alternative is ridiculous and shows a lack of consideration for loyal members.

My husband can't fault the efficient service at Nuffield Health, right from his first outpatient appointment with the surgeon and the subsequent operation that has given him instant relief from the pain he had been suffering from.

Excellent staff couldn’t do enough for you and the new knee has come out amazing xx

The Doc mr Bell ringer was great very happy with the work. I have to say the Nurses were really Amazing great at thire job and made me feel loved. Thanks girls your the best xx

I really like the place and the reception are really nice. However, the management are terrible at getting back in touch (1 star for them). They won't discuss issues, reply to emails or even reply to an addressed letter. Not happy! Also, the booking system is a bit daunting. So many people drop out of classes a few hours ahead, which is not enough time for the people waiting. It really should be 6+ hours in advance. Update Please note, the issue with management has now been resolved.

I love the gym, i call it my second home, staff at the reception and the gym are brilliant, accept some are on a power trip, for them members don't matter. Today i went to a yoga class at Nuffield in Surbiton, taught by a most unqualified male yoga teacher, who doesn't even know how to give simple things like how to give correct breathing instructions, which is the most important part of yoga, throughout the class he kept on blowing from his mouth like he is blowing a balloon,, he didn't modify the postures for people like knee back problems. If anyone here are a member of Nuffield and if you are a beginner who have not done yoga before, please keep away from this class. There are lots of good yoga teachers teaching at Nuffield who are properly trained who are aware of people's safety are teaching at Nuffield.

Formal Complaint Regarding Nuffield Health Ilford Branch I am writing to formally express my dissatisfaction with the current standards at your Ilford branch, where I have been a member since January 2025. While I had high expectations of the Nuffield Health brand, my experience so far has been disappointing and falls far below the standards one would reasonably expect. 1. Poor Condition of Equipment Many pieces of equipment are outdated, poorly maintained, or outright dysfunctional. For a gym operating under the Nuffield name, this is simply unacceptable. The running machines, in particular, are in dire need of replacement or repair, with compressed cushioning that offers little to no support for joints—posing a risk of injury. While the range of equipment is commendable, the overall layout and lack of inspiring design undermine the experience. 2. Cleanliness and Hygiene The showers, saunas, and general gym cleanliness are well below acceptable standards. It is surprising that the poor condition of these facilities has not been flagged previously. The cleanliness in these areas does not reflect the premium membership fees charged and is more aligned with budget gyms. • Lockers requiring separate padlocks feel outdated and inconvenient. • Members’ behavior, such as shaving in communal areas rather than designated spaces, contributes to an unpleasant environment. While cleaners appear to work diligently, the oversubscription of the gym exacerbates these issues, leaving facilities in a substandard state. 3. Air Conditioning Issues The persistent problem with air conditioning and heating, reported since November, is both unacceptable and a health and safety concern. Exercise rooms are uncomfortably hot, and this has been raised multiple times with reception staff. Despite awareness of the issue, no resolution has been implemented. Continuing to collect membership fees while failing to address such basic operational standards reflects poorly on the branch’s commitment to its members. 4. Gym Layout and Facilities The gym’s layout is inefficient and lacks practicality: • The stretching area is awkwardly mixed with the free weights section, making it difficult to use either space effectively. • The central station of treadmills surrounded by grainy terrestrial TV screens feels outdated and uninspiring. • The seating area could be converted into a more functional space to enhance the gym’s usability. Overall, the setup gives the impression of a facility stuck in the 1990s, with little regard for modern standards or members’ experiences. 5. General Observations After only three weeks of membership, it is clear that the Ilford branch either takes its members for granted or lacks the motivation to maintain the standards expected of a Nuffield Health gym. From poor equipment and cleanliness to unresolved safety issues, the branch is failing to deliver on its promise of a quality fitness experience. Next Steps I am willing to give the Ilford branch a chance to address these issues over the next three months, with the expectation that immediate attention is given to core safety concerns such as the air conditioning and heating problems. Without significant improvement, I will have no choice but to terminate my membership. I trust you will take this feedback seriously and take swift action to rectify these issues. I look forward to hearing how you plan to address these concerns.