Nuffield Health Reviews

I recently completed a free 12-week long-covid rehabilitation program with Nuffield Health. A friend of saw it advertised on Instagram, and it seemed too good to be true! The weekly group classes were really motivating, and the 1-2-1 check-ins with our trainer made it possible to tailor my at-home workouts to my specific goals and energy levels. The trainer, Wyn D, was always encouraging and optimistic while remaining compassionate and conscious of the different coaching approach needed for individuals with chronic health issues. I was able to accomplish a lot more than I expected in these 12-weeks and feel I now have the tools and confidence to keep progressing. We were also provided with a helpful guide in addition to the program, which includes guidance on nutrition, pain management, possible exercises and their variations, mindfulness and breathing, and more.

I have asked Mr. Ben to help me with my membership but nothing, He keeps saying someone will contact but nothing, they are charging me for nothing and I won't pay a penny as I have cancer I have sent them doctors' notes but they are ignoring me rather help, I have stopped my direct debit coz health condition is so bad and my operation 9th of Jan so wish me luck Mr Ben.

Nutfield Tunbridge wells. Had a operation at this hospital and beeb left 8 months down the line in a worst state then before, suffering from nerve damage, struggling to walk and endless of sleepless nights, complained and have been left feeling like they do not care and choose to cover up many areas of poor Care. Not usually the kind of person to leave bag feedback, but no hospital should leave any paient in the state I have been left in. This was paid privately so no excuse that mistakes take place due to over run and not enough staff. Would not recommend this hospital to anyone.

I have filled in a couple of online forms for an operation that I need to have. The web site says that they will get back to me within one working day. I sent the first form on the 5th December and the second one about two weeks ago; I have still not had a response. I have now had to contact a different private health care provider as Nuffield could not be bothered to respond. I won't be wasting my time contacting this organsiation again!

The Nuffield Joint Pain Management course has been an excellent experience. I feel so much more confident and in less pain having completed the 12 week supervised course. The trainer was very professional and put me at my ease from day one, especially when using gym equipment which I was not familiar with. I enjoyed the sessions which were varied and enjoyable.

Nuffield Romford have increased there prices by nearly 30% in 3 years. In the same 3 years they have: Closed the cafe Filled in the spa pools Reduced staff Reduced services Manager doesn't interact with anyone, not even staff Offer less than other gyms, some within 50ft that charge a quarter of what nuffield charge The only difference is the others may not have a pool. Not that you can use the pool at nuffileds. It's half full with kids or people doing pool classes.

It is is incredibly difficult to cancel memebership. It looks like they did it on purpose

Very disappointed to see that my regular Monday morning Zumba class at Guiseley has been discontinued for 2025. This class has a core of regulars and I personally do not have the flexibility to jump onto a different time. Particularly galling after the recent increase in the monthly fee. An explanation would be welcomed.

RE Nuffield Health response on this website: I contest the response you have given me, as there has been no communication to me from Nuffield re changes to my terms and conditions of membership. I and I know other people, have requested proof of this communication and none has been forthcoming. In fact my home club, recently told me that if I took private healthcare membership, which had a discount, my lifetime rate, would not be restored at the end of the private healthcare period. So I had to stick with my membership as it was. If Nuffield can find a copy of what it sent me and what I signed to consent I am happy to see it, as I have never received or signed anything to state agreement to new terms and conditions..

Constant price rises in Nuffield Health Harrogate are forcing loyal, long-term members to cancel their membership as they can no longer afford it. There should be swim only memberships available to all members, not just the over 65s which is currently the case. Why are the membership prices considerably higher in Harrogate compared to other areas for exactly the same facilities, this is not fair. Why is there still no privacy whatsoever between the shower cubicles, despite many member complaints. This can be very quickly and inexpensively resolved with completely opaque adhesive film. This is also a child protection issue as children should be allowed to shower in complete privacy but Nuffield Health Head Office refuse to resolve the problem.

Very poor experience with Nuffield sign up processes. It has taken 4 months to sort out issues with the family memberships not being set up properly. Lots of hassle for us and no apology. As an expensive service the customer service needs to be much much better, not only in terms of training on properly setting it up better in the first place and training in how to apologise to the customer when something has gone wrong.

Having been a member at Nuffield Bromley for the last 11 years, I have noticed and experienced the gradual decline in quality of service and its facilities, the mens shower room were terrible, the grouting in the the flooring has degraded so much so that water now collects in the voids in the flooring. 3 times this week the steam room is less heat and more of a fog room. My locker had dirty tissues in it and I was the first to use it at its opening today. I compared my experiences as I used the facilities at Crawley Down over the summer for 3 months whilst on a work project which was excellent and exemplary in its presentation and cleanliness, definitely a flag ship site.

I have been a member of Nuffield, Ilford for more than 11 years now. I only use the swimming pool twice a week. I can honestly say that things have never improved over that time, but I have just accepted it for this long. They used to have a spa pool and this was a crucial part of the set up for many for lots of reasons. They decided to permanantly close it. That lost them a lot of members. Then they increased the membership prices ... !!! ... There are regular problems within the pool / changing rooms which take months to fix. The aircon in the changing rooms has been broken now for most of 2024 and still isnt fixed. The kit dryer was out of action for months. Some of the showers have been not working properly for a while. Locker doors missing, etc. It is right on my doorstep so it is really convenient. The last straw for me is when they notified me they are putting the membership up to £73 a month for me from Jan 2025, I currently pay £67 and still feel ripped off. So I am going to be paying £9.22 per swim. I have spoken to management about the situation but they have no interest in keeping me as a customer. I do appreciate that their model is that you pay your fees and can use it as often as you want in the gym and pool. You can not pay for seperate things. That is the problem. If I went 4 times a week it would be a bargain. They need a sytem where you can just pay a membership for swimming. I have no problem with any of the staff, they are all polite, but they have to abide by the company rules. It really would have made sense to keep me as a member paying my current fee, still knowing that I am not using 70% of what I am paying for instead of ripping me off more. I am going to serve out my notice and leave at the end of January. The Olympic Pool at Stratford is the best in the country, they are doing a £29 monthly membership which includes use at any time for the gym, extra classes and pool, and is maintained to an excellent standard. So I will be paying £3.62 per swim vs £9.22 at the Nuffield. £29 per month vs £73 per month for a centre which never improves. Decision isn't rocket science.

Its been more than a month since I joined the Nuffield Health Gym, and my app isn't working for all this time. I called to the technician support twice, no resolution. They told me that for some reason I have 2 accounts under my name, but they are dealing with it for almost a month. Disappointed.

I could give 0 to this gym. It’s very expensive for the little they offer, compared to other gyms. Rude and lazy staff; they might not get well paid because they look very frustrated to do their job. They ask members to put the equipment in the place as it was an obligation because the very workers refuse to do that job. They finished with jacuzzi, the swimming pool always dirty, and the gym smells like onions. Disgusting. For that price, I avoid at all cost.

I don’t often write reviews but in this case I feel like I have to as this has such a negative impact on the business itself. I called up regarding a health assessment and the person that answered the phone was very rude and was asking questions in such an arrogant way. I have general concerns regarding my health and I thought I finally found a place where I can get a full health assessment but the person on the phone fully put me off. The issue wasn’t the questions she asked, the issue was the tone of her voice like she could not be arsed, then why work in customer service ?

I have recently had to visit the Nuffield in Leicester and couple of times for a Cancer diagnosis. The medical team are just amazing the issue is with the accounts team. Instead of charging Bupa for the treatment carried out, they debited my credit card and was a considerable sum of money. After being told that the refund would be a priority, one month later I am still chasing / waiting for the refund. I personally feel that this stress isn't needed.

Professor Glyn Jones as consulant and the whole team at the Manor Oxford made it an uplifting experience. Well informed and looked after from the minute of arrival on the Monday to walking out with crutches on wednesay morning. The staff were amazing - thankyou !

I’ve been a member when the gym first opened over 20years ago as Cannons. Sadly it has gone downhill and needs to be refurbished. The equipment is dated and is often broken, its repair could take months! Having said that the PT are great especially Paulo and Jana.

I visit the Nuffield Health centre at the former RBoS HQ in west Edinburgh on occasion with a friend who's a member with a NHS discount. At first, it all appears clean and shiny. The gym is very good and equipment seems well maintained. However, in recent weeks there are signs of a decline. Numerous showers in the changing rooms and on the poolside are not funtioning or are closed off. The tiles on the poolside are very slippy - many of the local municpal pools don't have this problem so it could be resolved. Jacuzzi seems to be broken as often as it works. Young children appear to be allowed into the sauna and steam rooms with apparent approval of staff. It's ok but there's nothing here to tempt me away from local municipal facilities especially as it costs more and requires a car journey.