Nuffield Health Reviews

I had an excellent experience as t the Nuffield Cambridge. The staff from outpatient to surgery and discharge were all kind caring and professional. My room was spacious and comfortable and the food was hotel quality.

Outstanding Care at Nuffield Hospital – Highly Recommended I recently had surgery at Nuffield Hospital and was thoroughly impressed by the exceptional level of care I received. From admission to discharge, the professionalism, kindness, and expertise of the entire team made a real difference to my experience. A special thanks to Mr. Toby Page, an outstanding surgeon whose skill and reassurance were second to none. His expertise made me feel confident and well looked after, and I can highly recommend him to anyone in need of urological surgery. The nursing staff were equally excellent—compassionate, attentive, and highly professional. I’d particularly like to thank Nell, a wonderful Filipina nurse who took care of me for most of the day. Her warmth, dedication, and attention to detail were truly exceptional, making my recovery much more comfortable. I can’t praise Nuffield Hospital enough for their outstanding care. If you’re looking for top-quality treatment with a team that genuinely cares, this is the place to go. Thank you to everyone involved in my care!

Absolutely Shocking! I have been a patient at Holly House Private Hospital in Buckhurst Hill for at least 13years probably longer. I have spent thousands of pounds there. Today Wednesday 19th at 1.30pm I entered the hospital. The female receptionist who stood to the right at the front of house looked straight through me & had a face like thunder on my way in & out. I did not feel welcome at all. The appointment was rushed it was like a convey belt service. I went in for an ovarian Scan that I paid for not insurance or NHS. Although I have had better quality time and service on the NHS. In my appointment I was told to throw my clothes on the floor & hop onto the couch! I thought I do not even throw my clothes on the floor at home! After my Scan I wanted to ask a question but she gritted her teeth so I felt reluctant asking any further questions about my health. I will be making a formal complaint when I return for my breast scan tomorrow that I am also paying for. The level of service at Holly House Hospital Buckhurst Hill is shocking. It should not be a private hospital anymore it seems like they are seeing too many nhs patients & Private patients are not getting that individual gold standard level of service any more. It has lost that private care touch and it shows in the staffs behaviour.

I'm absolutely thrilled with Emma Cracker's swimming instruction at Nuffield Health Hendon! Emma's teaching style is engaging, supportive, and tailored to individual needs. Her expertise and enthusiasm have made learning to swim an enjoyable and rewarding experience. What's truly impressive is the progress I've made in just a short time. By my second class, I was already swimming on my own - a testament to Emma's effective teaching methods and patient guidance. I highly recommend Emma Cracker to anyone looking to learn or improve their swimming skills. She's an outstanding instructor who genuinely cares about her students' progress and well-being. Thank you, Emma, for helping me achieve my 2025 swimming goals yaay!!

Had swim lessons with Emma Cracker @ Nuffield Hendon gym since September 24. Emma has helped me progress over my time learning with her. Noticed I was struggling with taking water up my nose, & suggested I try a nose clip, which was a revelation! It can be the little tweaks which can have a big impact upon ones progress. Emma has always been enthusiastic & most encouraging to myself & the other students, and it's a nice touch to use the Swim England progression certificates to help us recognise our achievements. Great that Emma got in the pool to demonstrate, when recognising a student really needed that extra support to get going, & this was of benefit to those of us beyond the complete beginner stage too. Looking forward to continuing this term improving my strokes & swim technique, & being enabled to help others new in the pool too. Emma cultivates a positive learning environment keeping things fun for the students, using the props such as the hoops and aqua toys (well, if it's good enough for the kids...!) and the general atmosphere created, is one of the best things about coming to the swim lessons. If you are looking to join a beginners swim class, do contact Nuffield Hendon and I'm sure you'll find Emma will help you to take the steps to improving your swimming.

Nuffield gym isn’t great the equipment is dated but the @reading Nuffield staff is what I keep my membership for especially Leah and Connor they are always helpful and polite. They are very professional and always willing to help

My son is doing swimming lesson at Nuffield Hendon and he really love it there. They have the most amazing instructor Emma craker. My son love him so much and he learn a lot of things with her. She's the only one he want to teach him. This is what he said: "This Swimming area is very good.It has an amazing teacher Emma Craker,good quality pool noodles and the lessons sometimes includes plastic dummies who we save them from drowning.Overall,this area in more better than better and it needs to have five stars".

Front of house manager Abdullah and Molly receptionist Are second to none with no hesitation in helping members and making the experience in Hendon one that’s fabulous!!!!! Always welcoming and supportive!! Thank you guys No 1 customer care!!!!!

Finally we have found the best swimming teacher. My daughter has been swimming in different places but with no luck,different coaches so we could never track her improvement, was enable to swim without arm bands. I never seen her as confident and excited to swim. I want to thank Emma Craker and tell how grateful 🙏 💖 we find someone like her. She is an amazing coach, very friendly and so professional 👏. My daughter have had 4 session and starting to swim independently.

Treatment by all staff very caring. Room lovely and warm. No faults.

Had an appointment for health assessment and got a cancellation call less than 24 hours of the appointment, next available date was for the 17/03, one month after, just not good enough.

The customer service is a shambles . The service centre leave unintelligible voice-mails asking to ring back. I ring back and they haven't a clue who I am or what I want. How many times ? They are dealing with people seeking medical treatment. But TBF judging by the background noise the people in the service centre are having fun .

I received first class treatment at Nuffield Health in Plymouth when I attended on 31st January for a surgical procedure under the care of the amazing Mr Andrew Murphy. The level of care and attention was exceptional, every single staff member went the extra mile, including the friendly reception staff, my lovely nurses, the caring and attentive theatre team and the catering team. I was made to feel safe, cared for and was put at ease by everyone, at every step of my journey. The communication from Mr Murphy and his secretary was second to none. I am thankful to everyone who looked after me, each of you played such an important role in what can only be described as a five star setting.

My overall experience with The Holly via telephone and face to face with the Consultants and Receptionists were exceptional. I have had several appointments since January and I would like to continue my orthopaedic appointments at this Hospital if approved by my GP.

I've been to a Nuffield Health hospital and gym within the last few months and my experience at both was awful. I visited the Warwickshire hospital in December for an allergy test, which was £450, and I arrived 10 minutes early for my appointment then checked in. They ended up forgetting about me, so I was waiting in the waiting room for 50 minutes. I went to reception and they were very apologetic, but they said that I should've come up sooner as if it was my fault that I was forgotten about. This is my first time going private for healthcare, so I'm used to NHS waiting times and didn't think much of it at first. I ended up complaining online via their website about my experience just after Christmas, but I haven't heard back, even after chasing it up a couple weeks ago. A month later, I went to the Nuffield Health gym in Nuneaton and for the price of the membership, it was just terrible. I've been to a lot of gyms, including cheaper ones like PureGym, but this is easily the worst one I've been too. There's not a lot of equipment, but it was still very cramped in there. There was even a gym class going on at the top of the stairs because of how little room there is, and the cardio equipment is all facing each other so your only view is of the other person in front of you which can be awkward. Overall, I am massively disappointed in the quality and care from Nuffield Health and I will definitely not be considering them again. It's really not worth the extortionate cost they put on all of their services.

Been Having problems for months and got no where with the NHS so thought Private was the only option not worth it all at all they don't care or are not bothered just went over the same things the NHS covered and was told my symptoms might go away on there own Good One

Dreadful place Surbiton branch Really dirty and badly run Honestly go somewhere that is worth the money AWFUL

I received first class treatment at Nuffield Brentwood when I attended on Monday 10th February for hernia surgery. The level of care and attention was exceptional. I would particularly commend and give personal thanks to Mr pittathankal my consultant. Gail my day care nurse. Roz my pre op nurse.

I recently visited Nuffield Brentwood for injections in my spine and received excellent care. I was a self funding patient and received superb care by all members of staff, the facilities were excellent and my Consultant Dr Thomson was excellent. Very pleased with my experience and will return for treatments if necessary.

I had been a client for over an year when they closed out that branch and offered for us to transfer our membership to another branch. I mistakenly chose the next nearest branch located in Wimbledon where they claim to be a tier 1 location but offer little to none of the quality of services the previous branch did. Staff have been arrogant and rude from the start and even though I was moved from another branch they raised the price of my membership. They do not offer parking, have reduced space for the amount of people they allow in, no jacuzzi facilities and poor customer service. But they justify the raise in price by the location. I had tried to appeal to cancel this membership giving the situation that I was uncomfortable with the new service I experienced but still forced to pay another month. Raised a complaint but no reply was given. This place is a joke in my opinion robbing you of your hard earned money. Do not join!