Nuffield Health Reviews

I have recently joined the Free Joint Pain programme at Nuffield Fulham. Jadrien and Olivia are absolute stars. They help with all queries, ensure that we are using the gym equipment correctly and are on hand, at all times, to answer questions and give advice. Aside from really enjoying the sessions, I can also see that the course is making a difference! Thank you Nuffield !

Lovely gym. Nice pool with sauna and steam room. Good selection of gym classes. Staff are helpful. Would recommend.👍

I've had a great experience at Nuffield Health! The staff are always friendly, approachable, and ready to help. The gym itself is consistently clean and well-maintained, creating a comfortable environment to work out in. Highly recommend for anyone looking for a welcoming and well-kept fitness facility!

Nuffield Cheam no longer worth the money or effort trying to book classes. Popular classes always full and they let you know via email just an hour beforehand if you are in so can't plan anything with certainty. Not cheap, gym only average - look around as there is definitely better

Unfortunately nuffield health wimbledon has gone downhill rapidly. I've been a member for 25 years and at the moment I can only do aqua due to a back condition. It's literally impossible to get into classes! I book at 7am on the dot 8 days before and the system says wait and then it's full. I am not paying £81 per month for nothing after my loyalty all these years. So bye nuffield wimbledon!

Emma Craker is a brilliant swim instructor. She has energy, enthusiasm and excitement when it comes to teaching swimming skills. She also gives valuable swimming advice!

The website and app are useless. They never work. I recently joined and I cannot get them to work. Why insist that classes need to be booked if you cannot provide the options to do so. I am trying to Log in and the window just doesn't open after I put in my credentials. It's rather frustrating. The app doesn't recognise any gyms...

From the consultation for orthopedic surgery to discharge, the process has gone very well. Nursing staff are very thorough, friendly and attentive; nothing was too much trouble. The food menu was varied and i must say the food was really good.

Friendly gym with lovely, helpful staff. Relatively clean but exceptionally so at Shoreditch branch when Kerry is doing her rounds!

I recently had a cataract operation at at the Centre of Excellence, Cardiff Bay. I was a little anxious as I arrived at the Hospital but was quickly put at my ease by the friendly staff. My thanks goes to Mr Gaur who carried out the operation in a perfectly calm and reassuring manner. My thanks also goes to the anaesthetist who ensured that my experience was completely pain free and also to Sonya and Helen, the nurses who looked after me throughout the experience. It is now a week since the operation and I can say it was very successful as I can now see things more distinctly and clearly

What can I say have just had the most amazing Surgeon Mr Vince and his amazing team do my total hip replacement in Cambridge everyone from reception to porters were great caring friendly. Thank-you all so much you don't know the difference something like that makes your always on edge going in for an op you mad it so relaxed 10 out of 10.

Excellent care at Nuffield hospital Bournemouth From meeting my consultant regarding my operation to discharge day, I was treated with respect, consideration, utmost care and dignity. Kept fully informed throughout. By ALL the teams looking after me. Thank you so much.

Exceeded my expectations in every way, kept me informed, everybody was friendly and caring. Superb hospital experience.

I was contacted very swiftly after my consultation and given a date for my procedure. From start to finish I was fully informed and given my options. The Consultant was extremely professional. The hospital staff were conscientiously professional and showed dignity and integrity at all times. Theatre staff and ward staff were kind and helpful.

I have raised a formal complaint to the duty manager & escalated it to the general manager at Chingford Nuffield gym however I all my emails have been ignore and they have refused to take any accountability for their incompetence at doing both their roles at Nuffield health. The level of incompetence and terrible conduct is unacceptable & beyond belief, how can these two be managers when they could organise a piss up in a brewery.

Member on and off for years. Tried to join today using a Vitality discount as we have always used before and they upped the base membership to £145 (not what's advertised on their website where it says £120) and tried to force a decision today regardless of the fact their offer runs until end of Feb. Hard to make a decisionw hent he information is all over the place. The salesman stated that "The no activation fee will possibly run until the end of the month but I just can't guarantee it as this is something that is assessed daily by vitality themselves" which Vitality assures me is incorrect information (read: a lie). It feels very much like dealing with used car salesmen who just want the sale. Having been a member in the past, I can assure you it's not worth £145 a month either. There's nothing special about it over any other gym that warrants this massive price tag as it's getting quite worn now (highest one outside London I'd guess) Unfortunately it's the only gym in the area with a pool which is why they think they can command those prices but luckily, there's a great, modern council gym and pool so we'll be going back to there instead. It's a shame that after using that particular gym on and off for 20 years (we've seen it go through several changes of ownership) they don't see any benefit in customer loyalty and just see pound signs. We were going to give them another try after disappointing customer service during lockdown but I can see we were right to move away from them back then. Edit: They have since responded saying that the £145 is a pricce only for AXA/Vitality members. Their T's&c's differ and at time of writing they say: 3.9 Vitality/AXA Membership – this agreement is with you only and you have a Vitality/AXA membership that has ‘gym membership’ as one of its benefits. You will receive a discount off our full individual standard monthly membership (see. 6.3.1). They have said that the £145 is a Premier Plus membership and no standard so they are not following their own terms and conditions. I've sent this to them as it's misleading and false advertising and their T's&C's need to be altered. Edit again: Their response is that "In this case or these terms relate to our premier plus as full membership" Wonder what the 'standard' refers to. Eitehr way, I wouldn't go near this club again. It feels quite underhand and deceptive to me now.

being harrased for 'owed money' from 2 years ago - e-mail below sent to Nuffield Health since I am going around in circles with them. Good Morning, I have received yet another letter through the post informing me that I owe you £75 from a treatment dated 17/05/2022, to re-iterate I have private healthcare insurance through my company workplace and any excess would be payable directly to them or requested at the time, when this has been requested I have paid, this amount is not due for 2 reasons. I pay for private healthcare that covers all payments. Anything not covered is paid for through an excess payment at the time it is billed. I changed bank accounts last year and would not be able to verify what payments I have or haven't paid, I would suggest that this is a desperate attempt to recover some of the £64m deficit that Nuffield health is currently in, please provide proof that this amount is due rather than simply a threatening letter demanding money with no proof whatsoever that you have or haven't received this money, we live in a digital age and there is no reason why an initial invoice would not have been sent via e-mail, failing that please provide proof of posting the invoice and provide original copies of the invoice correctly dated at the time they were issued so I may inspect these as I say I moved banks and home address so it is doubtful I can look into what payments came out of my account at this time, but without any substantial evidence from yourself I am unable to help you with this. If as your letter suggests you instruct any form of debt collection agency to attempt to recover this unproved debt that is now almost 3 years old, you will be met with full escalation from a legal representative who will act accordingly to recover damages from Nuffield health. I will also contact various media outlets to raise public awareness of your practises.

Customer service is extremely poor. No matter how many emails or calls you make, you never receive a reply. The reception staff seem to lack the necessary knowledge for their jobs; even when you raise a query, they acknowledge it but never follow up. I have proof—I’ve emailed more than ten times about issues no reply. swimming pool area toilets always smell unpleasant. They organize kids’ swimming lessons on weekends, which is when the facility is busiest, and the bathroom cleaner even cleans same time. This leaves only a few showers available, and we must use water treated with chemicals while going and coming back to showers I have complained many times, but nothing changes. Finally, most of the gym equipment is constantly under repair.

I posted a comment last week and also submitted two written complaints about not being able to get on yoga class for Saturday am with no response from management. I work full time so weekend is the best time for me. Booking opened at 7am today for next Saturday and I booked at 7:11 to find that I am already on the waitlist for next Saturday. How is this possible. I note Ben's response to my other comment which says sorry for the inconvenience but this problem needs to be fixed.

Recently had removal of cataracts procedure by Mr Vinod Kumar. All the nursing staff were friendly, understanding and caring, as was the anaesthetist and Mr Kumar. At every stage I could not fault the way I was treated. The only criticism is that the waiting area needs to be bigger as the eye clinic is so busy with each patient being accompanied by another person. Otherwise, a first class experience. Thank you all.