Car Keys Express Reviews

I’ve been a Costco member for over 10 years, and I was excited when I saw Car Keys Express offering discounted key fobs at my local Costco in Pompano Beach, FL. Since dealership prices can be extremely high, I decided to give them a try and ordered a key for my 2018 Lexus GX, expecting it to arrive within two weeks. Two weeks passed with no key and no updates. I reached out through their online chat support—no response. I called multiple times and couldn’t get through for two days. When I finally reached someone in a remote overseas call center, they informed me that the key for my vehicle was unavailable but would escalate the issue. On March 5, I received an email stating that they couldn’t provide the key and that I needed to go back to Costco for a refund. After three weeks of waiting and dealing with unhelpful customer service, I was left empty-handed and frustrated. To make matters worse, while processing the refund at Costco, the representative mentioned he had heard similar complaints from other customers. This experience was a complete waste of time. Now, I have no choice but to go to the dealership and pay significantly more for a key fob. You can uncheck this Costco benefit from your list. I would not recommend Car Keys Express based on this experience.

Had a remote key programmed about 8 months ago. Increasingly over time, the key worked only intermittently. When a Car Keys Express truck was at a Costco we happened to be at, we asked about the issue and we're told it's a battery problem. I buy a battery, open the fob successfully but the battery holder broke in trying to remove the battery. (Did not see any instruction on the website on how to do it). In any case, the fob won't hold a battery any longer and is shot.

I work for Costco and they were in my parking lot for 3 weeks. They didn't have my remote so I ordered it on 1/16/25. The company they go through didn't ship it till 1/30/25. I didn't receive the remote till 2/3/25 and the last day they were in my parking lot was 2/2/25. I called to see when they could come and program remote. I was given 2 different days. I forgot the first date but remembered the second date. I called to see if I could meet up with them. No answer or response to my message till later that night. I was told unless I could go to where they were they would not be able to program my remote till 4/15. The next time they are at my store. I told the lady I was going to return it and leave a bad review. Returned it, bought 2 remotes off of Amazon for $15.00, my husband programmed it and I now have 2 working remotes in less the 3 days. Much better then 3 months and $108.00

Don't deal with this company. No Customer service at all. They don't care about customers or delivering a finished product. On Jan. 29, 2025 I went to CKE to meet up with employee Raul Lora. This is the fourth time I've had Car Key Express make a key for me. I asked Raul if it would be cheaper to wait and get it make at Costco when CKE was there next month. He said no same price plus they didn't have latest key machine for 2022 Honda's. (the first lie he told me) Key was for 2022 Honda and he proceeded to make electric key. After making key , it was time to cut physical door key. he tried but said his Gymkana 994 machine needed an update. I was there for hour and half while he tried to update. After not updating machine he askes me to leave the keys with him and come back the following Wed, Feb5, 2025. He said call him on Feb 5,2025 to insure it was updated. I called that night (2-5-25) and he said everything was ok for me to pickup key the next day. The second lie to me. On Wed. Feb 5,2025 I drove the hour and 20 minute round trip to meet him. I get there and he says the Gymkana 994 is still not updated. I was very upset as this is second trip to get key with no results. After another hour he gives up and say's "Leave keys with me and I'll call you when done". The third lie as he never called. I texted him and call with no answer. I tried call to main office of CKE but their customer service is non existent. I could never get in touch with anyone in customer service. Now 21 days after first meeting I catch up with Raul at Ferman's Chevy to ask him to please finish making my keys. He say's "Gymkana 994 is still not working properly and company doesn't seem to be worried about it. The jaws don't hold key in place to cut." Raul was very rude and unprofessional, says he called and texted me which never happened. I just wanted what I paid for which was $395.49. You would think a company that I've been a repeat customer with would want to rectify this problem and keep me as a customer. He filled out refund RMA with bad attitude. I had to ask 3 times for receipt as I don't trust him. I will never deal with them again as they and their employees can't be trusted to deal with you honestly. Shame on you CKE

Don’t trust their Costco schedule. They are supposed to be at my location for the next two weeks to have my key fob programed. Nope! Now I have to drive 25 miles to have it programed. True savings is about $50 versus the dealer and non OEM key. Don’t bother.

Jeff answered my email promptly and politely, we arranged a time and he was very punctual. He made us a new key for our Audi which works perfectly. I highly recommend his services and would use again without hesitation. Bob Matthews

Terrible communication from start to finish. My order was "pending" in their system for over a week with no changes, so I called for an update. An hour after I called, suddenly a shipping label was created for my order. That was 5 days ago and it still hasn't shipped according to the post office. Ridiculous that I ordered almost two weeks ago and my item still hasn't shipped.

They sold me a key that was already used. You can not rekey fobs without the original vehicle. They refused to help. Should be zero stars.

I would give this place a zero if I could. They are refusing to refund my money for a service they did not give . Filed a complaint with the Better Business Bureau. This company is a scam. I have been waiting for a refund for over two weeks And keep getting them runaround where they’re lying saying they sent it and they did not. Do not use them do not trust them with your money. They do not offer same-day service. Even after waiting a week and getting the runaround from a technician I am now out $380. Horrible business horrible customer service .

Nice enough people but what a mess. First of all, not much cheaper than dealer…I just appreciated what I thought was the convenience. Wrong. They had to mail me my key which took longer than I was told. When I wanted to get it coded, I was told to drive 2 cities over. I eventually got in & was told that the key is defective & I need to start over by ordering a new one. I’m gonna pay the extra $20 & go to the dealer.

What went wrong? pretty much every step. I approached their kiosk in Costco needing a key desperately as I only had the manual key which set off alarms and two kids returning from college for x-mas that would want the car. at first they told me $199 which I paid for anticipating that I would have a key in a few minutes time. Then, after shopping and waiting for close to an hour, they told me that the key was not available and they would have to order- this means I stood in the Costco return line for another half hour to get a refund and then in purchase line for the newer and unexpectedly more expensive key (a mere $20 less than my dealer) but again thought I would have it in a matter of minutes. No- it turned out they would order the key and have it sent to me within 10 days (now really wishing I had gone to the dealer) in 10 days I received a notice that shipments were late as there was a storm in the midwest (a storm which did not disrupt flights, amazon and other shipments) 20 days later I get my key- then the kiosk had moved from our local Costco- I get in the car and drive to Concord- 30 minutes away. The key was programmed to car. The programming seems to work but the key was definitely a cheaper lighter plastic body. The key worked with jiggling- then I went on a remote hike with a large wet dog and the key would absolutely not start the car. I had to wait for an expensive dog friendly Uber to return home and get the manual key and return to my car. Their warranty process I hope is going smoothly- received confirmation that my warranty key is on the way. When I receive that key I will have to track them down and see what Costco parking lot they are in at that time.....another hour + spent. while any of these issues could happen, the fact that all of them happened with a very expensive key, very poor customer service and a yet unknown outcome which will take more of my time- I would say absolutely skip them- yet to be resolved.

The product worked easy enough to program keys for a 2016 Mazda CX 5 (listed as a compatible car on their list). The problem I had was after both keys were cut prior to programing and after they were programmed and fully functional(both keys remote started and locked/unlocked vehicle with that being the only key inside car after programming. So I know they worked). After a couple of hours I decided to run to the store, got in the car using one of my spares now and it started up great like it should. After I came out of the store, I got in the vehicle and it wouldn't start. The key fob worked locking and unlocking the car, but wouldn't allow you to just "push the start engine" button. I finally figured out sitting there a few minutes that I could take the fob and use it to press the start engine button and the car started. I came home and called customer service and explained everything to the lady I spoke with on what I had, did, and told her everything worked as it should and the other fob worked great. I just had that one issue with the one fob. She asked me where I bought the fobs, I told her Amazon and the name of the company, and she said that the company I bought the fobs from through Amazon was not a recognized vendor, wasn't compatible to use, and that my fobs were no good. I would have to buy keys through them. I explained myself again, and told her that the fobs worked great except for the one fob not letting me just push the start engine button with my finger, I had to use the fob and press the button so it couldn't be that, the other fob works great. She showed no interest in helping me figure out the issue and just asked if there was anything else she could do (stuck on her position of having to buy keys through them) and I plainly told her she didn't care or have any interest in helping a customer troubleshoot the problem and I hung up on her. I gave 3 stars because the product worked like it said, but what they don't tell you is that the fobs may not work like they should later on (doesn't matter where you buy them, if they are compatible, they will work). Their customer service is hell bent on cornering the market on all of the parts for said vehicle and won't acknowledge the fact that there are other products out there that costs less and works as they should. The 2 spare fobs I bought on Amazon were and are compatible for my car. I will not buy any fobs from them and will continue to use the ones I have. Both work fine but the one you have to use it to push the start button. Anyways I got spares now which was worth the price and not having to shell out hundreds of dollars at a dealer. I can live with this but poor customer service I cannot. Remember, you buy it, you own it don't expect any help from this company, they suck!!

This company is an absolute scam. Do not waste your time or your money. All you will get is empty promises and in the end you still won’t have a key that works. I ordered a key on 12/27. Was supposed to ship in 5-7 business days. I had called to check with promises of an email back on when my order would ship. It never came. I left messages with their customer service email. Never returned. Waited in line for 30 minutes to finally get someone again and all they could tell me after 3 weeks was that my order was delayed. Not where I was in line. Not when I would receive it, not anything remotely helpful. I finally had to dispute the charge w my credit card company to get a refund. Since every time I called I was always more than -0 people back in their customer service line, it doesn’t appear that they actually ship keys to anyone, but rather they take your money and string you along. Please don’t make the mistake I made and skip this scam of a company.

This key company had van set up Sam"s Parking lot . Guy told me Sam's owned this company. I bought key phobe and was told they have three year warranty. Gave the company buisness card said he worked the area and if there was problem call him. Two years later key stopped working. Called the number its's disconnected. Sam's gave me number to called. Spoke with supervisor who said its only three year warranty which is not on reciept. Said guy my area quite working for them and turned off his phone. Refused give me the number to main office as she works remotely. SCAM

My wife and I first encountered these guys at Costco where they offered to make a key for our car, quoted us 200 then couldn't do it and had to get a special order that was going to make it $300 and we would have to come back. We told them no. Got a refund and as we're leaving the staff we're poking fun at us and frustrated that they have to give us a refund. Even if they are a legit company, do not recommend because these guys are just dicks.

Key fob stopped working! Bad quality of service.

This company is a total scam. I visited them inside of a Costco, and they convinced me to purchase a key. They said no problem. You’ll get the key shipped to your house within 5 to 7 business days. After 5 to 7 business days, I reached out to them they said oh sometimes it takes up to two weeks. After the two weeks, I reached out to them again and they informed me that my key is no longer available. And they said that now I have to go all the way back to Costco to get a refund. Do not buy from this company. They are completely unreliable.

I was excited that I found a place that would come to me and make me keys. I ordered 2 Honda 2014 CR-V keys -very basic with 2 buttons on the fob. It worked for about 6 months and then it broke. The metal piece fell out of the plastic fob. Since I had a second backup key, ive been using that, but the lock and unlock work sparingly. Im really disappointed. To make things worse, I have tried to find a solution with customer service for a month now. Several calls, transfers, until finally someone said the dispatcher will call me and I have yet to receive that call. They claim one year warranty and its only been 6 months with problems on BOTH keys, and then when it comes to honoring their warranty, they disappear. They said there wasnt a dispatcher in my area....i heard so many things....i just want working keys!!! Major headache

They stoled my $193.00 I am a 66 year old senior. Initially, received a partial functioning key fob. Representative Tricia tm(NC) took it back to send in for another. I never received it. After countless calls and texts, plus Costco involved no response. Now it is time to file a complaint with the NC State's Attorney General's Office, BBB and go to WBTV consumer investigations reporting.

I had the BEST experience with the Car Keys Express my fob quit working Dustin came to my house and got it working in less then 1/2 hour I highly recommend him if your in the salt lake county Utah he’s the best ✨✨✨✨✨✨✨✨