Car Keys Express
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Don't deal with this company
Don't deal with this company. No Customer service at all. They don't care about customers or delivering a finished product. On Jan. 29, 2025 I went to CKE to meet up with employee Raul Lora. This is the fourth time I've had Car Key Express make a key for me. I asked Raul if it would be cheaper to wait and get it make at Costco when CKE was there next month. He said no same price plus they didn't have latest key machine for 2022 Honda's. (the first lie he told me) Key was for 2022 Honda and he proceeded to make electric key. After making key , it was time to cut physical door key. he tried but said his Gymkana 994 machine needed an update. I was there for hour and half while he tried to update. After not updating machine he askes me to leave the keys with him and come back the following Wed, Feb5, 2025. He said call him on Feb 5,2025 to insure it was updated. I called that night (2-5-25) and he said everything was ok for me to pickup key the next day. The second lie to me. On Wed. Feb 5,2025 I drove the hour and 20 minute round trip to meet him. I get there and he says the Gymkana 994 is still not updated. I was very upset as this is second trip to get key with no results. After another hour he gives up and say's "Leave keys with me and I'll call you when done". The third lie as he never called. I texted him and call with no answer. I tried call to main office of CKE but their customer service is non existent. I could never get in touch with anyone in customer service. Now 21 days after first meeting I catch up with Raul at Ferman's Chevy to ask him to please finish making my keys. He say's "Gymkana 994 is still not working properly and company doesn't seem to be worried about it. The jaws don't hold key in place to cut." Raul was very rude and unprofessional, says he called and texted me which never happened. I just wanted what I paid for which was $395.49. You would think a company that I've been a repeat customer with would want to rectify this problem and keep me as a customer. He filled out refund RMA with bad attitude. I had to ask 3 times for receipt as I don't trust him. I will never deal with them again as they and their employees can't be trusted to deal with you honestly. Shame on you CKE