Dorrice Pyle

Feb 1, 2025

An absolute bumble at each step along the way.

What went wrong? pretty much every step. I approached their kiosk in Costco needing a key desperately as I only had the manual key which set off alarms and two kids returning from college for x-mas that would want the car. at first they told me $199 which I paid for anticipating that I would have a key in a few minutes time. Then, after shopping and waiting for close to an hour, they told me that the key was not available and they would have to order- this means I stood in the Costco return line for another half hour to get a refund and then in purchase line for the newer and unexpectedly more expensive key (a mere $20 less than my dealer) but again thought I would have it in a matter of minutes. No- it turned out they would order the key and have it sent to me within 10 days (now really wishing I had gone to the dealer) in 10 days I received a notice that shipments were late as there was a storm in the midwest (a storm which did not disrupt flights, amazon and other shipments) 20 days later I get my key- then the kiosk had moved from our local Costco- I get in the car and drive to Concord- 30 minutes away. The key was programmed to car. The programming seems to work but the key was definitely a cheaper lighter plastic body. The key worked with jiggling- then I went on a remote hike with a large wet dog and the key would absolutely not start the car. I had to wait for an expensive dog friendly Uber to return home and get the manual key and return to my car. Their warranty process I hope is going smoothly- received confirmation that my warranty key is on the way. When I receive that key I will have to track them down and see what Costco parking lot they are in at that time.....another hour + spent. while any of these issues could happen, the fact that all of them happened with a very expensive key, very poor customer service and a yet unknown outcome which will take more of my time- I would say absolutely skip them- yet to be resolved.