Car Keys Express Reviews

Thought their association with costco meant integrity. The key had to be mailed to me but they decided to change the date of their return to my location from the date they origonilly told me. Thats bad business. Hope when if ever i get the key programmed it actually works. Maybe they change their schedule again. What a way to do business. Disappointed in cke and disillusioned in my confidence in costco for quality

I was under impression that keys made while you shop in Costco. But there programming did not work so they told me they have to order special key by FedEx. Keys did not come for next 7 days so went back. They had same key that order on stock but programming did not work. So they told me I have to wait for keys to come and bring that keys to get refund. 11 days later keys still waiting for keys. Worst company if I cout give zero star I would. Avoid this company they are also more expensive than other key makers including dealers.

Went to Costco and paid to have a new key FOB made in 20 minutes or less. 45 minutes later the FOB still wasn't working and I was told it was because I needed a "special" key they didn't carry in stock. I found out they were trying to program other key FOBs to work like mine. I was then told they could order my key and have it shipped to me then I could return back to Costco at a later time and they could program the right key for me. I told them I just wanted a refund and had to wait in line for another 30 minutes to get the refund. They should have told me they were out of stock up front instead of wasting over an hour of my time. Would give 0 stars if I could.

Austin Texas area. At a Costco event, was told the key would be ready when I was done shopping. When I go to collect it, I was informed they don't actually have the key and need to order it (or accept a knock off that they would still need time to program). I asked how they'd program it since they told me it would take awhile to arrive and the event would be over - they told me to call them and they'd meet me at this location when they arrived. I decided to order as I had somewhere to be. Keys arrived almost two weeks later. Couldn't get a hold of anyone for the first day. Eventually someone contacted me and asked me to come to a far away location --- I was at work and asked about closer locations. They gave me a time and date and asked if I could meet then (after a weekend). I agreed. I showed up. Found their van in the parking lot. It was empty. I called, msg went to voicemail. I waited for 10 mins before entering Costco to inquire --- as I was on my lunch break. They said it would only take ten mins before. I then text the lady, Monica, who texts me they're busy working on another car and will return. I get a refund because I have to leave and it's been over 40 mins. She calls asking about the car key, lol, and also unprofessionally responded. Obviously I left it with Costco. Horrible communication and service.

The service I paid for was not completed. The service included programming the FOB and cutting the associated key. The FOB was programmed, but they didn't cut the internal key.

Don't put any time or hope into dealing with these folks. Their customer service is nonexistent and moreover additionally aggravating because they do not seem to care when (if) you ever get a real person. I tried several times to install a new fob and was unsuccessful. Still wanting the product I tried to get assistance directly and received worse than no response. Their reps -when I was able to get through- immediately "transferred" me to another group where I went into a mind-numbing music riff that never responded. After my stubborn self stayed on hold for 24 minutes I had enough. There is a reason why they have 2 stars. You would think though they would want to get out of that classification by providing decent support. They need to pay attention to this lack of consideration and emphasize support as much as sales.

I would leave zero stars if I could. They lied to me and said once I bought my key the van would be available at all times at the store for me to just come and get it made. They didn’t respond to me for a month and only gave me hours notice before they said they would only be there for 15minutes before they would leave. Horrific costumer service. Took me months and so much wasted time to get my key

For weeks I’ve been contacting this guy in Panama City Beach to program a new key fob. He always tells me to meet him somewhere in town at certain car dealer because he only works at the dealer lots. Makes no sense. What the point of having a business where you have to chase a guy around for a key? They don’t do house calls! Pathetic! Panama City Beach has many better and options out there that will work with you. Plus, they over charge! I suggest going to A to Z Locksmith on the beach.

I bought my car key from you on july 31st and it doesn't work! It's now September 17th!! The lady that sold it to me is impossible to get a hold of! She doesn't respond!

After purchasing the key weeks ago it finally came in and I brought it to the Coral Springs store at 4:00 p.m. nobody showed up until 4:25 p.m. after I made several calls. There were four car key Express employees and it was total chaos. They were all arguing amongst themselves. It was nothing but confusion on who was doing what. Several of us standing outside in the hot sun trying to get our cars programmed and keys cut were miserable. Parts were missing and we were very upset. I left very dissatisfied after over an hour and a half waiting to program my key fob. This is definitely not a professional run organization. Two of the employees just stood around playing on their cell phones and not helping anybody else. I thought this was a good deal because I saved money but after the aggravation it was not worth it.

What sort of a business offers zero customer service? A sham business!! I made this purchase because Car Keys Express were selling keys from Costco. The replacement key did not work while I was still in the parking lot. The tech said it was fixed, it worked right after the fix and never again. Contacting Customer Service was a joke, no replies to emails and when I called the number, the call was disconnected each time. Thankfully, Costco happily refunded the purchase! Do yourself a favor!! Don't buy from them!

Key did not stay programmed after a month. Got runaround in trying to solve, for some reason these clowns think I work for them and need to solve for them. Had I seen the horrifying ratings of this group I never would have purchased. Buyer be very ware.

I had an issue with the technician ghosting me. I reached out to corporate. Once it was determined that the technician was no longer employed they were gracious to offer alternatives. I had to return the key as there were no close locations to get the key programmed. They were kind and was not the fault of the company that the employee quit.

Not only did they send me a kit that was voided it had also been used on another car. I called customer service and they Hung up on me not once but twice. Had I known I could have gotten one at home depot I would have clearly done that instead of dealing with these unprofessional people. I wouldn't recommend them to anyone, waste of money and waste of time. I want my money back.

I am disappointed with Mr. Jeff Walker's work. Since I urgently need a key, he will contact me after making an inquiry. He was very pleasant and friendly to communicate with until I made an order for the production of the key. After doing the work, he does not fulfill our agreement. When you look at the key it looks of questionable quality and certainly not worth the money at £140. The key broke after 3 days, when I tried to contact Mr. Jeff Walker became unreachable and he still does not answer my email. I do not recommend this company to anyone who ignores their customers.

GREAT. Worked for me! Key pairing ERR kept occurring ... called the (877) helpline and the CS Rep walked me through it and hung with me until it paired. I was miffed at first---but the Customer Service was spot-on. The great thing about this EZ Installer pairing device is that it's specific to your car and you can pair more keys on your own if need be.

We were excited to order the FOB for our newer Bronco, a little less than dealership. Sadly, the difference in cost did not compensate time spent in follow up and frustration. Ordered the FOB at a local Costco. Was told to expect 2 emails within 48 hours. 48 hours later...no emails. Left voicemail, sent text message and several calls with no voicemail all went unanswered. 4 days later same routine (VM, email, several calls) no response. 6th day after order I posted on Facebook company page - no response! Now I see this is not a person issue - it is their customer service standard. We did not have a confirmation to enter on website (this was 1 of 2 emails were were supposed to receive). Imagine, if we just received that email what could have been avoided in time and disappointment. We are returning to Costco today for a refund. This level of customer "care" "support" is disappointing.

Programmer didn’t work, customer service didn’t communicate that programmer had to be returned in a few days so we get no refund and had to take it to the dealership to program and spend way more bc their product didn’t work. Awful company and customer service

I had an appointment 9-12 today. I missed work all morning and not a single call...nothing! This is after they charged my card. NEVER USE THIS COMPANY, THEY ARE ABSOLUTELY HORRIBLE.

Had a wonderful experience with the young lady manning the Sam’s Club in Pineville,NC Kudos to you and her. Robin