Travelocity

I lost my money using Travelocity...there website was not working and the customer service did not help me....I spend two days calling different numbers to see if I can get my money back...two days to see if I could reschedule the cruise....but No...Carnival cancel the cruise and Travelocity gave me the round-around...with do this do that but your not getting your money back.

Booked a return flight for my daughter over Christmas break. Needed to change the return date, and push out by a week. 1. called Travelocity - made the change, paid the fee. 2. Travelocity e-mailed me two days later saying there was a problem with the booking 3. Back and forth between airline and Travelocity for an hour, somehow booking was canceled. 4. Made the change - paid the fee. Was assured previous fee would be refunded (still waiting). 5. Received ticketing and schedule change confirmation from Travelocity 6. One week prior to return, airline contacted my daughter and asked her to check in for her flight. 7. Informed airline flight was next week - they asked told me to contact Travelocity 6. Contacted Travelocity - they advised somehow the booking was canceled. Still wrestling with this...book through the airline, these folks do not know what they are doing.

I have been seeking refund for a flight they cancelled in May 2020 and so far no luck!! They cancelled the flight without even notifying me, and on top of that they keep delaying the refund and trying to blame the airline for the delay. I don't recommend this travel site.

Worst customer service EVER. I tried the online chat and the woman must have been trying to work with multiple people aside from me because she took 5-10 minutes to respond to EVERY SINGLE MESSAGE. Then I called the number to speak to a person instead of do it online and I honest to goodness had to talk her through the entire process. I’m not one to tell people how to do their jobs but she couldn’t even find the flights I was looking at directly on the Travelocity app! Good grief... for the love of all that is holy DON’T USE TRAVELOCITY if there is even the slightest chance you may have to reschedule your flight. Thanks covid for screwing me yet again... only reason I’m in this mess is from a canceled flight in March when covid started. Do yourself a favor and just go straight to the airline you’ll be using to book your flights. You’ll thank yourself later.

Thieves. Plain and simple. We booked accommodation through Travelocity and opted for a rate of $1,346 per night (cancellation fees apply is we cancel). The other option was $1,652 per night (no cancellation fee apply if we cancel our booking). Travelocity sent us a confirmation email which we did not see because it automatically went into Junk. We flew interstate for our holidays only to find out at check-out that our rate was $1,920 per night. We had to pay $7,680 for FOUR nights accommodation instead of the $5,384 we expected. When we raised this significant discrepancy with the hotel they told us they couldn't help us because we did not book through them directly. We went back to our email and search for the reservation confirmation email from Travelocity as evidence of the truth of what we were saying to the hotel. Much to our surprise, anger and disgust, we found that the confirmation email from Travelocity showed the higher rate rather than the rate we opted for, For the record, the Travelocity website did NOT at any stage of our booking process show ANY rate that remotely looked like the ridiculous nightly rate of $1,920 we apparently agreed to. As a consequence of this nasty surprise we had to cancel parts of the remainder of our holiday and go back home. I honestly do not know how these people run this scam but we will be referring them to Consumer Affairs because what they did to us is simply unfair and dishonest.

I created an account on here strictly to review Travelocity. Over two separate incidents we've now been robbed of over $3000. I've spoken with them for a total of 11 hours spread over 18 months, and never gotten a dime. They will move your flights, and if you accept that, the guarantees you paid for a lost. I spoke with K$$$n, who claimed to be in El Salvador, and after asking him to explain how it was fair to steal from me, he asked me to keep it professional. Why am I needing to do that Kevin? This is what we're dealing with folks; a thief telling you to keep it professional after they've robbed you. Yes, I cursed, yes I was upset, yes I was rude, what else would anyone be after being robbed? Should I quietly sit there and thank them for attempting to weasel a credit my way that WILL cost me more, when I rebook as its always done? Please. When will these horrible people be dragged into court? If you work for them, whether you're a phone jockey or an executive, you belong in prison, but don't worry, I'll cover the flight there.

Misleading Marketing to refund credit, not a refund! I purchased a travel vacation with Travelocity because it says in big letters full refund available. I was considering waiting and took a chance believing that they were telling the truth. I purchased it and about 36 hours later I tried to get my refund only to see that it had to be in the first 24 hrs for an actual refunds and now the best I could get is an airline credit for the money. This is misleading advertising and I feel ripped off. If the marketing had said, full refund in the next 24hrs or credit thereafter I would not have purchased. The misleading advertising caused me to go ahead and now I cant cancel and I have legitimate reasons to cancel. I hate lying misleading crappy marketing. I see the kind of company Travelocity and I want a full refund!.

Unimpressed with this service.

This should be ZERO STARS or NEGATIVE STARS. I should be paid $30 per hour for an accumulated time in online chats, on phone hold, etc for aver 30 hours of my time trying to handle this debacle. These guys are absolute crooks. Purchased a trip to New Zealand for a seminar in Dec of 2019, with departure scheduled for end of March 2020. Also bought trip insurance. This was before we knew anything about the pandemic. When the pandemic news started coming out, NZ hosts of the seminar told me that the seminar would be cancelled and most likely NZ government would be restricting any entry into the country. On March 10, 2020 I began the process of trying to connect to someone to cancel my flight, using my Travel Insurance. I was NOT able to get the trip cancelled until 14 days later on March 24th after spending countless hours online, constantly getting hung up on by both the phone tree robot as well as various humans that would 'put you on hold' and I presume hit the wrong button. This would start the whole process over again. I was told that the Travel Insurance IS NOT MANAGED OR OWNED BY Travelocity but a 3rd party vendor. That vendor would not refund the tickets because of an 'Act of God' clause due to the pandemic even though I tried canceling the tickets BEFORE any formal announcements were made by either AirNZ, Travelocity or the 3rd party insurer. I was then told I had to schedule my credits by Dec 31, 9 months later and they could only be used on AirNZ.....not any other airline that Travelocity partners with. I have spent literally weeks going back and forth on chat sessions, phone calls and such trying to get either a refund or a rebooking and keep getting the run around as they desperately seem to be trying to get me to reach Dec 31 when I can no longer use MY MONEY. Every time I get with them there is SOME PROBLEM and then they end up sending it off to someone else for resolution and tell me I will get an email within 48 hours (two days closer to my cutoff). It is now Dec 8th and I have another 48 hour wait for an email because the new flights I picked which were available on Dec 7th suddenly are not available on Dec. 8th. I will NEVER EVER use Travelocity again. If you use Travelocity you are either Naive or a complete idiot. You have been warned.

I rented a car on Travelocity. Everything went great. Well due to the virus, i am getting locked into work because my job is considered essential. So i tried to change the dates. They said no. So i tries to cancel. They are keeping my money. If i rent from any car website I can cancel anytime. But apparently Travelocity will not give you a refund or a credit even in this time of Covid. I will NEVER use their website again. Beware, they say they are flexible, but they are not no matter what the reason.

I wish I could give zero stars. I booked flights for my family of 4 3 months in advance. Travelocity’s site said I could not book seat assignments for a segment of our trip, and it would have to be done through the airline directly. Only problem is that Travelocity’s confirmation number was an Alaskan Airlines code, but the flight was operated by American Airlines. Neither Alaskan nor American’s websites could confirm the flights directly because of this mishap. When I contacted Travelocity by phone 24 hours before the flight to confirm my seat assignments, I was told that the only 4 seats available were all middle seats scattered about the plane. For a flight I booked 3 months in advance. I’d used Travelocity for 10 years - never again. They have lost a customer for life.

(Shortened for character limit) We had 3 flights to our destination,the issue was with the 3rd leg of the flights. I spent, in total, over 4 hours on hold and phone with agents in the weeks up to our trip. The pandemic had the flight being cancelled and needed to be rescheduled. The first two times were simple, yet long wait times. The 3rd included a big miscommunication by the agent who ended up cancelling the leg all together with no rebook. I had to follow up myself a week later to find out why i didn't see the 3rd leg anymore. After pulling call records and and ADDITIONAL $140 on top of my $1.4k pkg, i was guaranteed by the agent to have a smooth transition with the flight booked. Missed the infamous flight due to the connecting airline not being "in contract" and having to claim baggage, get through immigration, customs and recheck baggage in less than 30 min. Had to spend another $500 on flight to destination. NEVER using Travelocity again. First and Last time. Will repost

Couldnt get in contact with them, eventually had to do a chargeback because flights were cancelled and countries shutting down. They gave us a coupon for the full amount so we reversed the chargeback then they decided to pull the coupon. Now they have $945 of our money and refuse to give us anything. Assume they are losing money and grabbing anything they can due to Covid. They blamed the resort, resort provided documentation to back up their claim that it was travelocity lying.

I also wish I could give 0 stars. Also I will NEVER use travelocity again....I booked a full week at RIU Caribe in Cancun. One of the main reasons was because it came with $960 of "resort credit". I figured, that's great, I'll get massages and such. Long wait (over 1 hour) in hot sun with the "recommended" transportation company. Then upon check-in, no request granted such as higher floor. Then....I was given room keys to an OCCUPIED room. Talk about lack of safety!!! Oh and the resort credit was a HOAX. It was coupons for things such as golf ($600 off), or a wedding ($100 off, I'm already married). It had three coupons, I could use for the SPA that totaled $35 off. Also, when I was finally sent to the correct room, my room keys did not work....I asked to speak with a Manager and I was denied. At this point, I am expecting my travel agent ( Travelocity) to fight in my behalf. I Texted, I called and no one from Travelocity was any help as they claimed that they were reaching out to management on my behalf but were also getting the run around. If you can't get any results or change my accommodations when I run into poor service, what am I paying for. If I had not paid via third party in advance, I would have checked out the day I checked in. And to think this was my last trip before quarantine!!!! It has been 9 months with no response from Travelocity, I guess they are still looking for RIUs manager.

What reputable business does not take into consideration the pandemic and its unique situation??? After being notified that a hockey game was canceled due to corona-19, I canceled our hotel reservation on March 12th 8:00 p.m. which was only 5 hours after Travelocity's cancelation deadline policy. (This is still one whole day before our check-in). With this pandemic and all of its unprecedented closures and cancelations, I have NEVER heard of a reputable company that would not make a refund. I am very disheartened by their response to want to spread the word about Travelocity's unfair business practices. It was only $78 so it isn't the cost as much as the principle of it all. DON'T USE TRAVELOCITY!!! There are many other ways to make travel reservations.

I have been dealing with Travelocity since March 2020 trying to get back $470 for my flights that had to be cancelled due to COVID. I have called and messaged many times; I have been put on hold for hours, hung up on, texts closed out; I have escalated to supervisors and was shut down. I was told to go to JetBlue but then redirected back to Travelocity. They will not give the money back; they will not allow a family member to use the money; they made it an extreme/near impossible challenge for me to even use the money. The credit is noted to be “JetBlue” credit and subject to their rules which, means a family member can use the credit yet Travelocity is negating what it’s stating and saying that, that is not allowed. They can not produce formal documentation of this policy and every time I asked I was either hung up on or put on hold. I have been patronized and ignored. $470 to this company is nothing. I have even tried to contest the charges but, failed. I have read through many many reviews and realized my story is exactly the same. This is not right and the sign of really poor, crook like business model. I am still fighting to get my money back but, in the mean time it is my mission to make sure I share my story along with the others to help prevent this from happening to others. Please do not go through this company. It is a terrible, useless 3rd party company that does nothing for you but, lock you in with red tape. You will be better off ordering directly from the airlines/hotels/car company’s. I will never use Travelocity again and will continue to discourage people around me from using it.

We like many others had to cancel our trip in April due to Covid. We were issued a $935 airline credit to use for one year. We are now trying to use the credit and its been a nightmare! 1. They changed our date to redeem by to February . Nobody i spoke with knows why and they keep filing support tickets to fix but nothing happens 2. They will not let us upgrade any flight to take advantage of our full credit. I they will only book saver fee on Alaska ( not our original seat we bought ) I've spent HOURS on hold and in chat with nothing resolved. I just want my money back at this point! I know that's never happening Never ever using this company again. Be aware !

The worst customer service ever, if the call drops, they don't call you back, even though they have all your contact info; speaking with the supervisor a call dropped and he would not call back, they don't care how long you have been on hold, left on hold for nearly an hour, redeeming an airline credit is an absolute nightmare...I don't understand how they can treat customers that way.

Horrible communications are going to leave me stranded in Minneapolis tomorrow night, due to flight changes meaning a late arrival that were never sent to me by Travelocity or United. Changes were made in late Sept, but I was never notified. Checked my spam, deleted and inbox folders, no one ever notified me. Lost 3 hours today on hold and trying to get in earlier so I could get home, since there's no transportation an hour out where I live. Thanks, I'll end up sitting the airport until Monday morning. I've booked through Travelocity for business and leisure for awhile, but I'll never do this again. And the rebooked flights stripped the First Class I paid for, until I lost an hour getting that back. As a disabled veteran, thanks for such poor service. Go ahead and remove this, I'm posting on a lot of travel sites tonight. Don't blame COVID, this is truly poor service.

In February 2020 I took a group of 8 to the Buenaventura Grand hotel. We all booked ocean view Deluxe rooms. We did not get the rooms we paid a extra $100.00 for. I applied for a refund for not getting the rooms we booked just got a e-mail from the hotel they gave us what we paid for, ocean view are not back alley views. So I will not be going to this hotel ever again or recommending it. This hotel has ripped my group off of first time travelers to Puerto Vallarta. I felt I let the group down buy not getting value for their money