Travelocity
View company profile →
I also wish I could give 0 stars
I also wish I could give 0 stars. Also I will NEVER use travelocity again....I booked a full week at RIU Caribe in Cancun. One of the main reasons was because it came with $960 of "resort credit". I figured, that's great, I'll get massages and such. Long wait (over 1 hour) in hot sun with the "recommended" transportation company. Then upon check-in, no request granted such as higher floor. Then....I was given room keys to an OCCUPIED room. Talk about lack of safety!!! Oh and the resort credit was a HOAX. It was coupons for things such as golf ($600 off), or a wedding ($100 off, I'm already married). It had three coupons, I could use for the SPA that totaled $35 off. Also, when I was finally sent to the correct room, my room keys did not work....I asked to speak with a Manager and I was denied. At this point, I am expecting my travel agent ( Travelocity) to fight in my behalf. I Texted, I called and no one from Travelocity was any help as they claimed that they were reaching out to management on my behalf but were also getting the run around. If you can't get any results or change my accommodations when I run into poor service, what am I paying for. If I had not paid via third party in advance, I would have checked out the day I checked in. And to think this was my last trip before quarantine!!!! It has been 9 months with no response from Travelocity, I guess they are still looking for RIUs manager.