Travelocity
View company profile →
ZERO STARS - Black Hole - Run!
This should be ZERO STARS or NEGATIVE STARS. I should be paid $30 per hour for an accumulated time in online chats, on phone hold, etc for aver 30 hours of my time trying to handle this debacle. These guys are absolute crooks. Purchased a trip to New Zealand for a seminar in Dec of 2019, with departure scheduled for end of March 2020. Also bought trip insurance. This was before we knew anything about the pandemic. When the pandemic news started coming out, NZ hosts of the seminar told me that the seminar would be cancelled and most likely NZ government would be restricting any entry into the country. On March 10, 2020 I began the process of trying to connect to someone to cancel my flight, using my Travel Insurance. I was NOT able to get the trip cancelled until 14 days later on March 24th after spending countless hours online, constantly getting hung up on by both the phone tree robot as well as various humans that would 'put you on hold' and I presume hit the wrong button. This would start the whole process over again. I was told that the Travel Insurance IS NOT MANAGED OR OWNED BY Travelocity but a 3rd party vendor. That vendor would not refund the tickets because of an 'Act of God' clause due to the pandemic even though I tried canceling the tickets BEFORE any formal announcements were made by either AirNZ, Travelocity or the 3rd party insurer. I was then told I had to schedule my credits by Dec 31, 9 months later and they could only be used on AirNZ.....not any other airline that Travelocity partners with. I have spent literally weeks going back and forth on chat sessions, phone calls and such trying to get either a refund or a rebooking and keep getting the run around as they desperately seem to be trying to get me to reach Dec 31 when I can no longer use MY MONEY. Every time I get with them there is SOME PROBLEM and then they end up sending it off to someone else for resolution and tell me I will get an email within 48 hours (two days closer to my cutoff). It is now Dec 8th and I have another 48 hour wait for an email because the new flights I picked which were available on Dec 7th suddenly are not available on Dec. 8th. I will NEVER EVER use Travelocity again. If you use Travelocity you are either Naive or a complete idiot. You have been warned.