Travelocity
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Utter Incompetence
Booked a return flight for my daughter over Christmas break. Needed to change the return date, and push out by a week. 1. called Travelocity - made the change, paid the fee. 2. Travelocity e-mailed me two days later saying there was a problem with the booking 3. Back and forth between airline and Travelocity for an hour, somehow booking was canceled. 4. Made the change - paid the fee. Was assured previous fee would be refunded (still waiting). 5. Received ticketing and schedule change confirmation from Travelocity 6. One week prior to return, airline contacted my daughter and asked her to check in for her flight. 7. Informed airline flight was next week - they asked told me to contact Travelocity 6. Contacted Travelocity - they advised somehow the booking was canceled. Still wrestling with this...book through the airline, these folks do not know what they are doing.