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In February 2020 I took a group of 8 to…
In February 2020 I took a group of 8 to the Buenaventura Grand hotel. We all booked ocean view Deluxe rooms. We did not get the rooms we paid a extra $100.00 for. I applied for a refund for not getting the rooms we booked just got a e-mail from the hotel they gave us what we paid for, ocean view are not back alley views. So I will not be going to this hotel ever again or recommending it. This hotel has ripped my group off of first time travelers to Puerto Vallarta. I felt I let the group down buy not getting value for their money