Singapore Airlines Reviews

Please work on your website although their customer service were helpful and i got my refund.

Tried to call the CS since they changed our flight, this wasnt possible. we tried for 3 days to contact even wrote an email. no reaction. So we excepted the change no choice. Than they lost our baggage in Cebu 1 suitcase. A lot of hassle to get it back because, of course cant reach the cs, and went back to the airport to collect the bag, which costed us a whole day. At the returning flight we made a mistake and had 4kg from the 70 overweight. we tried to ask to exchange of the bags to handcarry, but the belt already put it away. So only option take out or pay. So we asked to make an exception because of the inconvenience from the lost of the suitcase first day and without a blink the reaction was call cs if you want to complain. So we paid 180euro to continue.. They flight itself was oke, but Never again to travel with singapore.

Booked ticket on singapore airlines website in USA which had 1 hr of layover and 17 hr and 6 hr of flight schedule from Sea to Amd. Since travelling with infant, me and my wife decided to contact customer service and change the schedule. I could not contact them so I filed a cancellation ticket form on singapore airline website. Its been more than 2 months and I have not received refund. I could not contact customer service in USA so I asked my family to contact from India and which they were able to. Promises made but I dont see results from their end. I tried to book new tickets but their system is blocking me and now ticket prices have doubled.

It's become quite clear over the last year that up in the skies Singapore Airlines is a force to be reckoned with. But on the ground it's painfully woefully bad. The issue - So, via the krisflyer site it states that you can earn Krisflyer points on the ground via Agoda using a specific link. It states that EVERY hotel booking is rewarded. This does not happen. I've made multiple bookings and spent over a thousand pounds on hotel bookings to never be rewarded. I raised the issue Singapore Airlines at the end of last year and sent over the evidence of my stays. Showing screenshots of my complete Agoda bookings wasn't enough, they wanted bank statements too. It's lovely that they don't trust me, when they're happy to fabricate on their website. Since making the claim, more than 6 months ago. I've had one email. When I've called and told that someone would be in contact. That's never, ever, ever happened. On the 27th of May I contacted their customer services and asked to speak to a supervisor and to make a complaint. Well the request to make a complaint was ignored and I was advised that a supervisor would be in contact within 24hrs. I joked with agent that that was unlikely to happen. It's now the 30th of May and no one from Singapore Airlines has called. You, Singapore Airlines are SHOCKING!!, SHOCKING. If I had known you were so USELESS! i wouldn't have wasted my money and time trying to get KRISFLYER points.

Tried to reschedule flight on the 19th may 2022 original flight 23rd to the 6 June because of medical emergency of spouse given unfit to fly, still waiting for a response from Singapore Airlines doubt they will even bother to contact no way to contact or escalate , finally managed to initiate a chat response only to have it drop out or was cut off by representative as got to hard to fix reschedule cost excessive not worth the effort and will no longer use Singapore airlines as a carrier because of poor customer service response just leaves people out to dry or rip off because they can with no recourse, customer service is based on how to resolve an issue fairly not ignore it and make it difficult for customers to contact you.

Do not waste your money and time with singapore airlines. Our first family holiday get so stressful before even start. Their website won't let me buy a seat for my little one who is under 2 years old so called customer service who try to charge $350 more than what their website shows!! When I asked why there is a gap answer was they are using different system. What a BS!!! The ticket price was same for another week and made a complain by email and numerous calls to customer service( who does nothing) no luck!!! after a month of purchase my tickets still not able to get a response from them try to talk a manager and wait 2.5 hours on the phone no luck so far total of 7 hours on the line. Company don't have a manager?? Can't afford to hire more??? Charging good enough. Some reason they are always busy!!!Still trying to fix and buy a seat but I don't I will be able too. Anyway I would not recommend anyone to fly with them. It will be our first and last time using this company. I don't know who gave that stars and awards they don't deserve it!! hopeless!!! Update your system and train your staff!!! Hire more managers!!! Disappointed

Singapore Airlines customer service and complimentary rebooking service during covid IS a scam… Despite saying it’s complimentary, I have been charged large amounts of price difference during the times I’ve had to rebook during covid. My original ticket from New York to Jakarta costed $1500. I have been charged an extra $800 under the guise of complimentary rebooking and was not allowed a refund… Their customer service has called me a liar and gaslit my experience with them. They’ve show zero empathy towards me and I’m sure to many other customers during the pandemic.

Na de vlucht noodgedwongen te hebben moeten annuleren verzocht bij de customerservice om een annuleringsbevestiging. De verzekeringsmaatschappij betaalt geen schade uit als dit niet overlegd wordt. Na 3 weken van bellen en mailen met doorgeschakelde Griekse en philipijnse klantsenservice van SA geen enkele bevestiging ontvangen. Uiteindelijk contact gekregen met NATASJA. En bijzonder hulpvaardige medewerkster die de onwijze klantonvriendelijkheid van SA voor ons goed maakte door onmiddellijk een bevestiging te mailen. Erg fijn dat er nog mensen zoals Natasja zijn. SA moet zich schamen.

Travelled business class (A350-900) AMS-BKK. Really excited to travel on a premium airline in business. The seat was disappointing, the flatbed function had to be operated by standing up and releasing a catch at the top of the seat. There’s a narrow hole angled to the right to place feet when sleeping, that suits side sleepers. Honestly far inferior to the seats offered on most Middle Eastern airlines. Food; presentation was poor and taste was unimpressive, wine selection laughably small. Service ; pleasant and polite, although the sector SIN to BKk was distant and perfunctory. Business Lounge Changi; packed & uncomfortable at 6am after a long flight. Ok there are works going on at the airport but this was the low point of the travel experience. Overall I’m not sure if I would ever choose to fly with SIA again as the seat is not to an acceptable standard at this price point.

We couldn't board the flight because I tested positive for Covid pre-flight. The rebooking process was a nightmare. We called their customer service so many times, each time almost an hour of waiting and talking. They always promised to follow up after a manual fee calculation has been done. But they never called, and the whole process repeats itself again and again like in a horror movie. In my last call, the lady was very rude, so I have to write this review to let people know that Singapore airline is not what it used to be.

We have purchased refundable tickets, but when trying to get the refund, we receive NO reply. We have used their online forms to create contact, we have sent severals emails and made several phone calls, but simply NO reply from Singapore Airlines' side. Very difficult to work with. Not recommendable.

Flight SQ 322 Singapore to London Premier economy class Airbus A380 May 15th 2022. 2330 departure time. After a 2 hour delay on take off, we had been in the aircraft for 3 hours. Dinner was served. However the meals trays were left for 45 minutes after completion of the meal service. Preventing passengers being able to try to settle for sleep or use the bathrooms. The cabin crew seemed oblivious of this need. Passengers were using call bells to urge the cabin crew to clear the trays. What has happened to turn Singapore airlines from one of the best to being mediocre? Very dissatisfied with both my long haul flight experiences with Singapore. Emirates would be a better option for cabin service.

Suite à plusieurs vols pré covid qui s'étaient bien passé avec Singapore airlines j'ai réitéré. Toutefois, le service client a totalement changé, faisant perdre à singapore airline tout son intérêt. La dernière partie de mon vol retour a été annulé, aucune proposition de changement. Lors de mon appel au service client, ceux ci ne m'ont rien proposé en dehors d'un appel à une date ultérieure. Hors ils ont changé mon vol sans me demander mon avis pour la veille de mon départ initial avec un vol de 37h30 au lieu de 23h! Aucun changement possible pour eux alors qu'il y a plein de place disponible sur leur site de réservation internet! La seule proposition a été de réserver en buissness, soit 3000€ de plus! Passez votre chemin, allez chez Qatar airways ou d'autres compagnies japonaises, qui au moins a un vrai service client avec un respect du client.

Website poor and customer-service reps, when you can get through, are clueless and clearly hamstrung by IT issues. A sad state of affairs for what was once a premium airline. I will be avoiding SQ whenever possible.

Service is getting worse after the reopening, compared to pre pandemic and during the closed period. Disappointing.

I have decided to fly with SIA for their well-known excellent customer service as stated on their website as well. However, the service is already disappointing before my departure date. I would like to make some changes to my trip which can’t be done on their subpar website and for 3 weeks now, I couldn’t reach out to anyone from the airline. There is no one replying to the messages( I sent a couple over the past weeks) , forever on que chatbot, phone line that cannot be reached because they have updated their PIN system to password on the internet but not on their phone system. The automated phone system is asking for a PIN that I don’t have, and there is no other option to talk to someone or anyone from SIA. I just found so many complaints and negative feedbacks online, I am now deeply regret for my decision to fly with them for my upcoming trip.

Ok at flyve med. Vi havde betalt og bestilt pladser på flere flyvninger og de blev ændret og jeg måtte bruge tid på at få sat os sammen igen, men ikke på de pladser vi havde betalt for. Vores flyver blev også ændret til dårligere tiden og meget længere ventetid end det vi havde bestilt, så nu skulle vi tidligt afsted og have 10 timers ventetid i Singapore.

Singapore Airlines service has dropped a lot. They no longer deserve their reputation. I am PPS status, which is higher than Gold. You can only get that status flying business class or above. Lately, I could not even reach them by phone. The number doesn't even pick up, it hangs... Their website and App are substandard compare to what is done in the market. For example, you can't redeem a fligth if one leg of the flight is done by a star alliance member, which singapore airline is part of. They have regroup all the class into the same lounge at Changi airport. No more difference whether you fly eco or business. It's a big mess and the food choice and quality is now average. Their fares which were already among the highest have increased further. And their mileage point system is almost impossible to use. I just tried to book for 3 people for a trip to Europe in 4 months and unless I pay double the miles, there is already no seats...

StarAlliance Gold Member and frequent traveler: this is by far the worst airline I’ve interacted with across the fleet. The site/app are borderline unusable: painfully slow, frequently time out, and don’t generate an itinerary matched to your booking. If you do manage to book, the airline provides minimal info and the checkin experience is such a black hole that I arrived at SFO not totally clear if I’d actually be allowed to board a flight to Singapore. When I needed to try to change my return flight due a personal emergency, I was not allowed to do so via the app or website and was instead directed to their phone line. Spent 8 hours on hold. Multiple agents hung up on me. Eventually was told there was nothing they could do for me and that I had no alternative flights available in the next 4 days. Even by airline customer service standards, this was highly dismissive. If you have alternative airline options, highly recommend taking them instead

I had thought it was not possible to have a worse call centre experience than Foxtel. I was wrong. Singapore Airlines was happy to correct me. I made three calls over three hours, to change a reward booking. First failed because the agent finally said she couldn’t actually execute a reward booking, and couldn’t contact anyone who could. The second because the agent said she had no way to identify the replacement flight that I wanted. I knew city and date, but not flight number. The third, after half an hour, finally realised that I was dealing with a redemptions booking and again said she had no authority or ability to deal with it. It appears that whatever button you press on the menu on the way in, after about 45mins on hold it just puts you to the general staff.