Singapore Airlines
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The worst StarAlliance airline I’ve ever flown
StarAlliance Gold Member and frequent traveler: this is by far the worst airline I’ve interacted with across the fleet. The site/app are borderline unusable: painfully slow, frequently time out, and don’t generate an itinerary matched to your booking. If you do manage to book, the airline provides minimal info and the checkin experience is such a black hole that I arrived at SFO not totally clear if I’d actually be allowed to board a flight to Singapore. When I needed to try to change my return flight due a personal emergency, I was not allowed to do so via the app or website and was instead directed to their phone line. Spent 8 hours on hold. Multiple agents hung up on me. Eventually was told there was nothing they could do for me and that I had no alternative flights available in the next 4 days. Even by airline customer service standards, this was highly dismissive. If you have alternative airline options, highly recommend taking them instead