Singapore Airlines Reviews

Terrible service, the worst I have ever received. They cancelled our flight and didn't automatically book 1 on the same date. They just left it for us to sort out. Gave them a flight number on the same date and they "submitted it for approval" - 9 days later and 6 phone calls and they say now there is no seats available. I was told they would call and email multiple times. No communication at all. They told us they could just cancel and refund our flight. It was booked 12 months ago and if we were to book now the flights are nearly triple the cost. Do not fly Singapore Airlines. Horrible experience

Terrible customer service! I had to cancel my flight, because of some personal issue. I tried to connect the customer support for 3 days, without success. There was a no show on the flight, and they should understand that, i need someone to talk when i have a problem with my flight. Now what? the ticket and money has been lost and waste, only because your customer support is terrible and not responsible???

Unfortunately I didn't travel with them because I had to cancel my flight for personal reasons. Despite this the customer care was very helpful and they refund my ticket in few days.

Seriously such a bad customer service singapore airline providing at the moment. I have a credit for my mum's ticket from India to Australia, and we want to buy a new ticket, we called so many times, the wait is so so soo long, and finally when it's your turn, the staff who attend you are so dumb that they can not understand at all that what are you talking about for such long time, you seriously spend more than 4 hours on the phone and at the end there is no outcome. When you say that you want to book the ticket and want to use the credit, they book the ticket without telling you the price and ask you to wait 3 days that someone will call you after manual calculations. Then even after 4-5 days no one call you and when you call them again, they say that the last person did not forward anything so there is no seat left for that date. Then you again book the ticket with them and wait, then no one contact you. Moreover, they say we only book the ticket we can not lock the price, so when you get the call from the department fer manual calculations, you have to pay the amount whatever the ticket price the same day which is a scam, as they wait so long to call you back as they wait for the ticket price to go so high. So far no one has contacted us, this is the third time same happening each time. So frustrated and annoyed that I feel so helpless. Shame on you @SINGAPORE AIRLINE

Singapore Air customer service became a nightmare since Covid. They need 6 to 8 weeks to reply to emails and hours by phone. If you have any problems before fly it will never be solved before needed. I personally wrote to the French Marketing Director Franklin Auber because I lost many miles because of the customer service not replying on time. I flying business class so it's a big loss and after a regular response from him to introduce me to the customer service I just get nothing. I wrote many times but they just ignore me like they don't care. Singapore Air is not like before best business class and it's a pity. If you see about price in business class now nearly double it's so disappointing and I think to fly with another air company now.

What ever happened to Singapore Airlines?? Just completed a long haul Economy Flight with Singapore Airlines via Changi into LHR Flight was busy, Cabin crew were excellent Food was really dire, limited or no choice, breakfast was the same as dinner - chicken and noodles. Staff at Transfer desk in Changi were awful, stone faced and completely and disinterested. Changi was virtually closed - apart from duty free - at 10.00pm local. Not my choice of airline it was an unrequested transfer from Qantas. Won't be choosing Singapore airlines any time soon

My family and I have flight credits for an unused pre-covid return flight from Auckland to Copenhagen and we are trying to book that along with a new flight back to NZ from Copenhagen in July. I have spent a total of 33hrs(yes, 33!) trying to get hold of Singapore Airlines over the past 7 weeks (I am currently listening to the wonderful waiting tune having been on hold for 1 hour and 38 minutes). I succeeded twice in getting through to an agent. Both times they apologised profusely and I was promised a call back within 48hrs. I have never received those call backs. The last person was a Mary Jane at the Singapore Office, who said, that she would always keep a promise and guaranteed me a call back. Both times I was told that they could not give me a figure on the outstanding ticket value, or the price for the new tickets, which we were booked on on April 6th 2022. This had to be done manually and would take 24-48hrs. I have previously flown with SingaporeAir, and I do appreciate how tough it has been for the industry. I have always been happy to pay the premium for their service, but they seem to be an absolute mess now, and, unless you fly business or higher, I would definitely consider flying with someone else!

Worst experience ever. Stuck in Kuala Lumpur for more than 12 hours due to technical issues with them plane. Very little transparency on what is going on. No food. No water (after one initial cup). No blankets. No nothing. Staff totally overwhelmed and unable to deal with the situation. Catastrophic.

Today I booked with SingaporeAir for my first time. The Agent was very nice and helpful. He also took his time and was not in a rush to get the booking done, He suggested stuff I could use and answered all My questions. If he was unsure of the answer he actually went and asked. He was Very Honest. I would highly recommend calling in for your next trip that you need to fly out to western part of the world 🌎. Plus he saved me money for my trip to the Philippines.

Billets pour l’Indonésie achetés directement à la Cie et en ligne, en novembre 2021 pour un départ en janvier 22. Demande d’annulation fin décembre bien que non prévue dans les conditions du billet. Contact téléphonique rapide ( en français), accueil très bienveillant et attentif. La compagnie a accepté le remboursement qu’elle aurait pourtant pu refuser. Virement sur mon compte de l’intégralité de la somme une semaine après. Très bonne et très agréable surprise donc ! Une rareté !!!!

I feel like ive been robbed ! Non existant customer service ,on hold for over 2 hours.Tried changing my return leg of a business flight from Singapore to Amsterdam,they wanted 1800 euros !!! No option but to cancel and received a refund of 26 euros.Spent my hard earned cash with Ethiad to take me home.Im disgusted at the way you treat your customers Singapore Airlines !!!

Horrible on board experience. There was no Vegetarian meals on board. The passenger was not served any meals on a 8 hour long flight due to being Vegetarian. Despite the Airlines being informed of this in advance. The staff named Anne at Transfer Desk A at Changi International Airport was also very unhelpful and rude

4h Verspätung - keine Erstattung Ich bin von Singapur nach Berlin geflogen, der Flieger hatte über 4h Verspätung aufgrund eines techn. Defekts. Leider greifen hier nicht die EU Rechte. Trotzdem hätte ich von Singapore Airlines Kulanz erwartet.

Amsterdam-Bangkok via Singapore. No pre-meal drink service and no appetizer, for the rest as good as it used to be before corona. Booking direct on the website of the airline is the cheapest and best option.

Lovely. Great check in. Beautiful NEW and CLEAN planes. Excellent cabin crew. Great food, drinks and entertainment and overall comfort.

Singapore airlines are required to reimburse me for a flight. 8 phones calls later, waiting 2 hours each to connect, around 15 hours of total phone calls, I am no closer to getting my reimbursement. They deleted the notes from my account and I have to explain each time I call. They had me jumoing through hoops to give them al sorts of random documentation and still I am no closer to get my money back. They are literally stealing from me. I have always flown emirates and never had a problem. However I though I would try singapore due to thier reputation. Don't put yourself through this. Do not use singapore airlines They are all usless. Once they have your money you are shafted

Singapore Airlines cancelled my families flight several months ago and have refused to rebook or compensate the fare difference for new tickets despite legal obligation under EU261 to do so. They are not responding to support email and are completely non-respondent on other channels. They still have the money.

Worst thing I’ve every experienced in my 15 years of traveling! Service no better than a street vendor who has given up on people and life. Had an infant under 2 years. Got a window seat and no bassinet for a 12 hour flight. Got 1 meal to share between us. So I had to go hungry. A side from that getting any other info spicific for my flight was impossible. Was trying to figure out how much luggage I could have on my daughters ticket. Which wasn’t specified anywhere not even on the ticket. It said contact the airline. So I tried that but to contact them directly you can’t. Unless you become a vip member or something like that. All in all I’d rather fly Turkish airline they at least care about kids wellbeing. 2 stars because they got us from a to b all things concidered. I know the staff isn’t to blame for this. but I didn’t like the 15min. Wait for a cup of water for a crying baby. Or have to ask 4 time for your meal.

Most comfy economy seats for long haul flights, great service on board. No fuss with surfboards as you might get with other airlines…). Thanks 🙏

Day 2 of nightmare. Made 3 calls to reach agent. First 2 calls over 50mins each. Third one 1 hour and 20 minutes. No one has picked up yet. On to my 4th call now. Unless Singapore airlines has one agent serving the whole planet, there is no other explanation for this abysmal service. I would like to give a negative 5 star rating.