Singapore Airlines
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horrible customer service
We couldn't board the flight because I tested positive for Covid pre-flight. The rebooking process was a nightmare. We called their customer service so many times, each time almost an hour of waiting and talking. They always promised to follow up after a manual fee calculation has been done. But they never called, and the whole process repeats itself again and again like in a horror movie. In my last call, the lady was very rude, so I have to write this review to let people know that Singapore airline is not what it used to be.