Singapore Airlines Reviews

I've been trying to get missing miles added to my daughter's Singapore Airlines account since April. I've not been able to add them myself due to technical issues. Singapore Airlines customer services have been terrible. Initially they took weeks to reply to my email and now every time they reply they ask for me to provide the same information I've already provided (flight and passport details). I've been told that they have been added (they haven't), that they can't add them to my account and (not what I asked) but no one seems willing or able to help. I've asked multiple times for a manager's email so I can raise a complaint and they won't provide it.

Singapore airlines, it is so difficult to talk to your call center employees.

Avoid at all costs. Customer service is non existent. They will take your money but never give it back. Singapore Airlines should be ashamed for burning their reputation so badly. Will never book with them again. Someone should sue them, i'd be in.

We have very bad experience with their outsourced call centre, issue still ongoing for 3days now and Singapore Airlines have not given us a definite solution. We have been loyal customers for years but hear SIA service has deteriorated since they outsource the call centre, and we are now experiencing it first hand. Please can someone senior from local office contact us

Dårlig oplevelse at flyve med Singapore Airlines fra København til Bali. Nærmest uspiselig mad, kabinetemperatur alt for lav, og vi blev nærmest overset at kabinepersonalet!

Hi everybody, I just would like to say I had two long flights lately with Singapore airlines and I had amazing customer experience throughout the flights there was never a time I was not ask if I would like a drink or some food. It had good entertainment and I was well looked after with blankets and pillows. Thanks air Singapore

Terrible customer service after a poor flight experience that included delays that made me miss my train, incredibly uncomfortable seats, and no Wi-Fi despite paying for it. I have been waiting two months for a response, and all I got were lame excuses for poor service and a conciliatory suggestion to accept air miles - not even a refund for the Wi-Fi I didn't receive or the train tickets I couldn't use as a result of their delay.

The call centre is so so so bad. The worst I’ve ever experienced. They have out sourced it. I spoke to someone in the Phillipines. Truly awful. How can a supposedly good airline have such bad phone customer service? Had the misfortune of having to call them multiple times last few months. Kept me waiting ages, failed to resolve my minor issue, every call told me no manager was available, as well as many other issues. Dreadful dreadful dreadful.

Travelling to Houston from Manchester. great welcome on board, always checking on me to see if I wanted anything else. food was great. Even though crew were wearing a face mask, you could always see them smiling. very attentive.

Worse Customer service I have ever witnessed. I booked a ticket, out business back economy. All was fine to begin with, however they decided to change my return flight from 30th August to the 15th ( with a 9hr 35m stop in Singapore), without telling me. I eventually got through to them by phone, here in Cambodia, only to be told that the schedule had changed, and there are no flights between the 30th and the 15th. I had already looked myself, and saw that there were several, at which point I was told that to go on 29th would be an additional £1000. Was not happy and left the call, as was constantly put on hold and wasnt getting anywhere. I then tried to pre book a seat on my Singapore to Heathrow leg, to no avail, so I had to call again. This time I spoke to a lady called Nicky, and I offered to pay for an extra leg room seat. Said that she would call me back..... that was a week ago, and I am still waiting. Absolute disgrace to treat frequent fliers this way.

Vi bestilte fly til Cambodia med Singapore Airlines. Der var en connection i Singapore. Singapore Airlines aflyser derefter vores fly og ombooker os på et fly dagen efter uden at ændre connection fly. Singapore Airlines nægter at hjælpe og henviser til den travel agent, vi har købt rejsen igennem. Vi skal nu betale gebyrer for at travel agenten vil hjælpe os med at ændre connection fly med det resultat, at vi ovenikøbet skal vente meget længere i lufthavnen.

Singapore Airlines is the best airline in the world as of 2022 and is 5 stars according to Skytrax, a trusted airline and airport rating software and it is in the top 5 cleanest airlines to fly on during COVID. from check-in to landing the SIA cabin crew are understanding and will help you out. Singapore Airlines also is very efficient with their service and has a great safety video and makes sure their staff follow and take their procedures seriously.

I'd been flew with SQ from 2007 and they always had great services.This time they changed my flight on 6/3/22 in the last minutes from New York-Singapore to New York-London-Singapore (longer flight while I paid premium price with short flight).Then when we arrived in London,the transit time only 1.5 hours with very long line.I brought 2 kids and run like crazy.From Singapore I bought separate ticket to Ho chi min from 6/5/22-6/9/22.I requested the SQ desk to transfer our 4 luggages to our next destination but all luggages never arrived.Our whole vacation was so messed without all our belongings!!!The day before we left Ho chi min they only can found 1 luggage.Then we have to continue our trip to Singapore for 2 days(6/9/22-6/11/22) and to Indonesia from 6/11/22-7/22/22.This whole trip was really bad experiences since we already had plans to visit many places like Bali,Lombok,and other domestic cities.How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)???So we canceled our trips and waited day by day in Surabaya.FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min,they only offered $130 for 3 people.The 2 luggages they found on 6/14/22.The 4th bag the found 6/24/22.They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600)while we're waiting these luggages.So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel.Do you think your $308 can pay my vacation time that you ruined???The station manager in Ho chi min named Tresa Mok said the clothing you have bought have an on-going value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable. she even asked me to claim to travel insurance to get more compensation.This year I'm so disappointed with your services and you'll lost your faithful customer here. PS: Don’t bother to leave them any feedback since they will never reply anything to you.

This is the worst experience that I have had with an airline after travelling with many carriers. They had made errors with my daughters ticket who was travelling and an infant under (2yrs) and returning as a child (over 2 yrs) . They issued incorrect tickets 5 times for my daughters outbound flight, which resulted in delays and eventually cancellation of the flight. On the inbound flight my daughters ticket, was also incorrect, which they said was resolved (travelling as a child), was registered as an infant by their partner (in crime) carrier Scoot. After 8hrs on the phone to 5+ customer reps, 2 managers my wife and child were not allowed to board the flight and currently stranded at the outbound airport for over 10 hours. The customer service is flawed, not genuine and use delay tactics like keeping people hanging on the phone, managers not being available to take ownership, for their incompetence. I will be taking this matter further and will never use this airline again. BE WARNED POTENTIAL TRAVELLERS!!!!!!!

The Airline refuses to disclose the value of the SUPPOSED REFUND. I BELIEVE MOST AIRLINES AND TRAVEL AGENTS ARE COLLUDING TO DISADVANTAGE TRAVELLERS. Worst Airline regarding communication and refund. Airline confirmed refund had been authorised but after approximately 35 days my friend has not had his refund as yet despite the travel agent's supervisor Sarah, being advised, advising, she had request and the refund same from senior management (apparently Mr. Keith Lawson). When requested to speak to management and /or director Mr. Harmeej Singh Sethi, they are conveniently never available to take calls. Beware this company is part of Travel Junction who is owned by above director under the company Flights and Holidays Uk Ltd at companies House. It has been 29 days since airline confirmed directly with my friend that a refund had been authorised and made the Travel Agent aware of this a number of times. Have email proof and record of verbal calls made to following staff too with no joy, : Ethan Amy, Christian, Stacey, Stella, and Hazel, so far. Typical of most travel agents they grab your money for bookings but not quick to refund or negotiate a settlement of any sort.) Have email proof. AVOID THESE AIRLINE LIKE THE PLAGUE.

Bad customer service, the company changes flight times multiple times for our flight from Singapore to Frankfurt. I called the support center for reschedule our flight, I told him two dates we want to flight at with the two flights. After the call I received document and it was not correct. Called him again for making it correct, but he would not do it. He didn’t believed me and would like to check the record of the conversation. After his colleague heard the record I was correct and got the right flight times. I have never tried so bad customer service and that kind of mistrust to customers. I also ordered Gluten Free food for my Girlfriend, which he said was okay and done. When we took the last flight yesterday from SIN to Frankfurt, there was no requested GF food. It was the worst service I have ever tried at a flight company. Do not recommend this company for any people….

My family had taken SQ flight from Vancouver to Kochi and in the first leg which is Vancouver to Singapore. This was a 16 hour long flight and to my surprise they served only 2 meals..which means a single meal in a day hour(8 hrs) I were in Singapore as an expatriate for almost 8 years and I have an emotional connection with the country and the people..so whenever possible I tried to choose SQ. But this is a good example how they treat the customers. Didn’t know SQ went down to this level, may be any other airline would be much better in this..

The flights run on time, the air crew are attentive and polite. They also have a relatively good website. The thing that lets this airline down is its substandard customer support. I fly lot and sometimes things out of the usual come up and as each airlines has its own set of rules, the only way to know if your travel is compliant is to ask. Example - had a flight booked for work, camera crew were flying on same flight and we had to take camera batteries (which are Lithium Ion). Asked the airline through its web sites support and they took two weeks to answer. What? Why did we not phone and ask - we tried, the local phone support said they did not know and we needed to contact SA in Singapore. What? Which we tried and they said someone would call us back and guess what, we never heard from them. Another example - had issues linking our Kris flyer membership miles from SA flight. Asked via the SA website and the response took about a week and was completely unhelpful. So gave up. Singapore Airlines - you need to seriously up your game.

Bad service...Bad air planes...Bad information...Doesn't take criticism from their customers. Does not take into account and responsibility towards customers.. lies to customers. I was on holiday from Gothenburg to Perth/Australia. On the way back home I landed at Frankfurt airport where I was refused a boarding pass to continue to Landvetter airport. Bounced between Lufthansa and Singapore Airlines several times in various places around the airport where no one wanted to help me or care about me what soo ever. After 2 hours I managed to get my boarding pass after I showed my angry side bad customer service + that my flight to Gothenburg was 4 hours late DISASTER!!!!!!!! and Singapore Airlines is going to call itself the 1st airline in the world with ⭐⭐⭐⭐⭐🤢🤢🤢

I booked the flight from Gothenburg to Perth this summer and experienced poor customer service and a helpless Singapore airline regarding my booking. On 25 June, my first flight was delayed (SQ2189) from Gothenburg to Frankfurt, and I missed my connection flight from Frankfurt to Singapore and also missed my next connecting flight from Singapore to Perth,  Singapore Airlines didn't take any responsibility and automatically sent a new ticket; I had to stay a night in Frankfort and talk to the service desk at Lufthansa and wait many hours to rebook a new flight; I had several phone calls to Singapore and didn't respond to anything and cost at least 160 euro.   After 24 hours of stay in Frankfurt, I finally arrived in Perth on 27 June, one day after the expected ticket date. When I arrived in Perth, Australia, I understood that my return booking was canceled by Singapore Airlines without any notification. I have many calls to Singapore Airlines to reverse my return ticket. Finally, they were successful in booking a flight. Still, they made another mistake and booked (SQ26) Frankfurt to Gothenburg with 24 hours time overlay, which requires me to take my luggage to the Frankfurt airport on 22 July, pay for the hotel and check in my luggage in the morning on 23 July.  Singapore Airlines didn't pay for or book a hotel for me; I lost two days of my holiday in Frankfurt and had too much stress because of the mistake of Singapore Airlines. Singapore Airlines is not a five-star airline,