Singapore Airlines Reviews

My brother often talked about Singapore Airlines being one of the best when he work in the business. That was twenty years ago to fair. This was the first time I've flown with them and probably won't again. We had 4 flights, to and from Singapore and the Maldives. Our Singapore flights was in premium economy and to and from the Maldives economy. Premium economy was the poorest we've been on. Vietnam Airlines and EVA are far superior. SA is basically economy with bigger seats. Couldn't see any other reason for paying the extra money. Emirates economy was better the SA's premium. I'd pre ordered diabetic meals and they were shocking. Guess they serve the same to people who order bland meals because that's exactly what it was, bland. Was the same on all the flights. Every leg of their flights were also late to take off.

What happened to Singapore customer service? I booked 3-4 weeks ago to fly to Brisbane (business class!). They took the money. I have NO proof of booking and NO contact from them. Sent two emails- NO answer. The googled UK contact phone 020 8961 6993 says 'out of use !'. Other UK phone lines say 'one hour or more waiting'. It recommends the 'Kris chatbot' which is useless except in shopping enquiries ! Are they still now operating with Covid staff? Used to be one of the highest rated airlines in the world.

Singapore Airlines changed my flight dates, which meant my connecting flights on both legs of my travel depart before the original flights. I’ve spent two days trying to contact them via different offices, and each time I spent over 2 hrs on hold with no answer. I sent an online message and the reply stated “ We are currently encountering high volume and will do our best to respond to you within 15 business days.“ this is a ridiculous amount of time, 15 business days, not even 15 calendar days. This means my flight would have departed before they contact me. I booked for the first time with Singapore airlines since I am a gold member of Star Alliance network. I booked several tickets with them and now regretting the decision. I would advise people to explore other options and airlines because they are not the best airline in the world anymore. Customer service is very very poor. If we can’t contact them, even though you cannot change the flights online via manage my booking, and they refer you to contact them, then how do you fix the problem which they created. Hope they read these messages and contact all those customers they have let down.

I flew business class on the SQ23 from NYC to Singapore on Jan 4th. The flight was OK. Singapore air are cheap on wifi offering in business class. They need to learn from KLM/Delta/AirFrance classic hospitality. As for food options, not impressed. They don't offer salads and healthy snacks. They are too fixated on offering large variety of alcohol liquors. Again, they need to benchmark SKY TEAM for first class hospitality !!! The nightmare started when I landed in Singapore. Upon arrival, my luggage did not arrive with me. Upon checking with customer service at the airport, they indicated my luggage was not loaded on the plane in NYC. They said, my luggage was forwarded to LA for next day delivery to Singapore - RED FLAG1. WHY would sing air send it to LA when another flight from NYC will be departing the following day ??. For next 8 days, I daily called the airline to find out the status. Please note, I was calling. No one from sing air called me!. I kept getting the same scripted answer. We are searching for your luggage. Finally, on day #9 my luggage arrived. My suite case was filthy and destroyed. It is like someone dragged along the runway for a long time. The fabric was ripped in 5 spots. Arm handle was broken. When I opened it, beside spoiled goods, I discovered several stolen xmas gift items. I submitted a claim on Jan 14th for spoiled and stolen goods. Till now, March 5th, I am still chasing Singapore airline for compensation with no light at the end of the tunnel. To add insult to injury. Singapore airline, reached out to me regarding the damaged suite case. They said, my 27 inch Samsonite is a fake one - RED FLAG2. Please note, I bought it from Macy's in the USA 20 months ago and only used it 3 times. I replied to Singapore airline and indicated there must be miss understanding. This is genuine. But, they insisted it is a fake Samsonite. I finally gave up and asked them to replace it with identical Fake one - they can buy it from Macy's online. They said NO. They will either give me 180 SGD or American Tourister brand as a replacement. Key takeaway from all of this. Singapore Airline is a fake façade of customer focus and service. Next time I will go back to fly SKY Team (KLM/ Delta / Air France). They are first class airline with genuine customer service focus. BTW, I have never ever had this type of experience with them.

SIA informed that our flight time had changed and advised to contact them by phone. Have been attempting exactly this for several days, each time for hours on the phone. NO chance. Online changes not possible, every time receive obscure error message. I also submitted an online "request form" but no reply. Singapore Airlines is no longer worth the premium they charge.

VERY VERY VERY BAD CUSTOMER SERVICE IN NETHERLANDS!! As early as February 2022, I already booked our flight to Cebu for July 16, 2022. Just today March 4, 2022, I got an email from Singapore that they cancelled our connecting flight from Singapore to Cebu. I called the customer service in Netherlands and had to wait more than an hour before someone talked to. I explained my situation and was offered a flight where: - lay over in Singapore is now 5 hours and 25 minutes as opposed to my original booking which was 3 hours and 45 minutes. - aside from that, we have to fly first from Singapore to Davao then to Cebu as opposed to our original booking was was just Singapore to Cebu. I asked the customer service if they can give me a compensation since I paid a lot for our flight AMS to CEBU because it was the shortest duration (18 hours and 25 minutes). Two of the customer support just answered, they couldn't helped me more than what they offered already. I am super disgusted by them. If I have known that I will only get a longer flight, then I would have chosen for it in the first place and pay much lesser. Now I paid a lot for a flight that became even way longer than initially planned. I am never booking a flight with Singapore airlines anymore!!! Very unfair rebooking rules! Incompetent customer support in Netherlands!!

Trotz Pandemie toller Service. Sehr angenehmer Flug

I have just asked Singapore Airlines to help. They told me to call this number. 123 1235 You try it It’s the talking clock Do you think they want to be an airline??

Jeg har netop talt med Mohammed fra Singapore Airlines Customer service og igen får jeg uvurderlig hjælp. Jeg vil til enhver tid anbefale at rejse med Singapore Airlines. Ligegyldigt hvilket problem man kan få omkring billet og bestilling, vil Singapore Airlines gøre alt for at hjælpe og få løst problemet.

In October 2021 I requested a refund for my flights, which were cancelled due to COVID in 2020, and to date I have had no response to my request apart from the ‘auto response’ when I made it. More than 4 months waiting. I completed one of their request for assistance forms in December 2021 asking about the progress of the refund, the ‘auto response’ said it would take 5 business days but to date they have not responded. Another one of these forms was sent in January, the ‘auto response’ said it would take up to 15 business days to respond, now 25 business days later I still haven’t heard from them. I have just completed another request for information, if they ignore this as well I’m afraid a Section 75 claim to my Credit Card company will be the only option. I tried ringing them and the automated message was I would be waiting for over an hour, not an option. I was always a fan of Singapore Air and the great service they provided and recommended them to others, never again!

20 min waiting time on the phone while having huge costs calling because there is no alternative support option. you your airline is terrible.

Singapore Airlines was very good, but has become complacent. The attitude of their check-in staff has worsened and their customer support is now virtually non-existent. They have become lazy and seem to believe that their virtual assistant, "KrisFlyer," is an adequate replacement for real people. Dear Singapore Airlines, IT IS NOT. It is almost impossible to get any detailed information from that system and it is also almost impossible to get hold of an actual person. I have called at all times of their working day and every single time, was told that it would take over an hour. None of this is the sign of a great airline. Singapore Airlines WAS Good, but not any more.

What an amazing experience. SA has been spot on or close to it every time I've flown them. Great planes, excellent service, pretty good food (for an airplane). I wish more airlines in the US would follow their lead

They're not quite as good as they used to be now that the meal portions are quite small, but I think the airline was just affected badly by Covid and maybe the portion sizes will go back to normal once all of this is over with.

Can be better

For the most part, Singapore Airlines are pretty good to travel with. However, they are not very good at being challenged. On my most recent trip from India and before the first leg of the flight from India began, we were checking in as a family. The young man that was looking after us advised me that there was another family that had requested to be seated together in the row where my chosen seat was. I refused this and it was left at that. Imagine my surprise when I got to the boarding gate in Singapore Changi airport, my seat has been reassigned without notification as I have turned notifications on to receive any updates regarding the reservation. I still had the boarding pass that was issued to me (the one with the original seat that I picked) at the start of the journey. I had to be seated elsewhere throughout the entire 7 hour flight and not enjoy it. When we got home, I filed a complaint a few days later and the response was anything but respectful. I was told that one of the passengers in my group requested us to be seated together, which is completely false. I can clearly remember what the young man said about this. He said there was another family that requested to be seated together. I'm going to say that they did not handle the whole complaint very well and were condescending when I called them out on this. See the confusion and the lying? In the end, I did not receive any compensation for what I have been through and not even a sincere apology from management. Overall though, the airline itself offers a good flying experience.

Service ist inkompetent und unfreundlich. Website irreführend. Hotline frech hilft null weiter bei Covid 19 fragen. Hat selbst keine Ahnung und verweist bei Fragen zu welchen Testcenter die von ihnen geforderten PCR Test für Singapur Transit überhaupt anbieten keine Ahnung und verweist ans Auswärtige Amt was dazu überhaupt nichts zu sagen hat. Der allerletzte Laden.

We booked flights to Thailand for 4th February 2022 for our 5th Year wedding anniversary. We checked all the Covid and travel requirements Turned up to Heathrow Airport 3hours before departure time with all the required documents - only to find out on the 1st of February the Thailand Government reintroduced their Thai Pass scheme (which was previously suspended) the Thai pass needs at least 5 days to process and they advise 7 days before you can follow it up. Therefore if we applied for the Thai pass we would not have it in time. We explained our situation at the check in desk and even showed our attendant the UK government website which states the Thai pass is not required. Our Singapore check in attendant went and showed his manager. I also explained to the manager that we have all the required documents other than the Thai pass as it was impossible to attain the Thai pass in the timeframe we had. The manager then just shrugged his shoulder and said tough luck I’m not going to let you board the flight without it. At which point I said “I understand and I really need a help to find a solution because I’m not sure what I can do.” He replied to me saying “it’s not my problem - you have to leave”. The manager was completely rude and showed no empathy towards our situation. We pleaded at the ticket desk for some help but none was available. The staff at Thai Airways showed more empathy and care to answer our questions and explain the process. We literally had to turn back with all of our baggage and get a cab home. I will never book another flight with Singapore Airlines again and will definitely be sharing more segments of my ordeal online. They clearly do not care about their customers and have horrible Customer service

We bought return tickets 7 months in advance with free flight change. We chose 1 stopover of 2hrs aswe have 2 kids 6 yrs old. 1 month after we booked we received an email saying one flight on each way has been cancelled. The new flights assigned turned the 1 stopover into 2 stopovers each way. One of the connection allows only 15min between flights! Have they ever taken a connecting flight?! I called multiple numbers, emailed to multiple email addresses with no t a single reply. Simply shocking and extremely rude.

One star is too good for this airline. There should be a zero or minus option. Airline cancelled our flights to Perth WA and now say we must wait 6 to 8 weeks for our refund plus ‘downtime’ whatever that is. Meanwhile they keep our money 2500 euro and we cannot book with another airline. Very poor customer service. Not good enough to constantly refer you back to travel agent when they’ve created the problem and continue to withhold refunds. I will never ever travel with them again or recommend them to others. Beware & avoid! 😡