Singapore Airlines Reviews

BKK-SIN-ZRH: Alles ok von BKK nach SIN, dann "retimed" von 01.20 auf 04.15 Uhr. Standen 45 Minuten am Transfercounter, bis dann endlich jemand gestresst mit uns sprach. Weshalb genau der Flug "retimed" wurde, ist nicht ganz klar, offiziell "operational issue". Ich vermute es waren Anschlüsse aus Australien. Dann warteten wir nochmals fast 1h im Flugzeug auf die Anschlüsse (aus Australien?) und nochmals ca. 15' auf 1 Plt Cargo. Service im Flugzeug war ausgezeichnet, doch leider wurde das Catering nicht den neuen Flugzeiten angepasst, also eher eine "delay" als ein "retiming". Kommunikation recht gut, doch am Boden ist der Service noch nicht dort, wo er sein sollte, bei allem Verständis für Covid-19 und dem grossen Stress.

Our flight from Heathrow to Singapore the foods are not good for 2 meals The scoot airlines are being used to carry us to Cebu which is small not a jet plane. On our return it's a bit advantage because we are using a small jet plane Cebu to Singapore and just wondering since so many British passenger on that time on our flight Singapore to Heathrow that's the time good foods are being served and with snacks.

I am flying london-Singapore-Macau, macau-Singapore-london. The flight from macau to Singapore has been rescheduled to a later time that causing me to miss the connecting flight to london on the same day. They have not informed me about any change at all, i only found out about this few days before my departure when I contacted them since I couldn’t manage my booking on their website and the app. The representative asked me to confirm that I agree to take the connecting flight on the next day, meaning I have to wait 9 hours at the airport. I have asked for a compensation, as this has affected my trip and I wouldn’t have purchased these flight tickets if I knew that I would have to wait 9 hours for the connecting flight, the representative said I could refund all the tickets and buy a new one just few days before I depart from london. If I were to do this, flight ticket would have been way more expensive, Singapore airline was leaving me no option. At the end they agreed to provide hotel accommodation free of charge for me to wait for the connecting flight at the airport, I was told that another team will contact me to arrange this. But I received no update so I chased, they said someone would contact me closer to my departure from macau, now I am chasing again as I am departing in 2 weeks, the final response I got is that they do not provide free accommodation!!! I can’t believe they lied to me!!! Hopefully I can get a response by making this review, as the live chat of Singapore airline is not responding at all.

in last few days i can not make rebooking online, i have tryed call your head office for over 50mints but not answer,i try send message PPS and spend hours wait on line livecheat not amswer.i have keep sending email also no respond.i Wondering what's going on with your airway? I'm desperate but no way can get help Looks pay for the ticket Money will be disappear.

Best comfort and safety

If I can rate Singapore Airlines, I would give it below negative. It is the worst airline I have ever come across with. There is no worse word than worst to describe how disgusting their service is. They upset me from start to finish. Not only your staff are not very helpful, I find them rude as well. I have never been let down like this!!!!!! I am so upset!!!! First of all, I have used the mobile web check-in. I thought it will be a breeze to drop my luggage (as per my experience with other airlines) and have ample time to have a meal with my family before heading to the immigration clearance but it did not happen because your ground staff were so inefficient, unorganized, too slow and not proactive!!!! I waited for a couple of hours on a short line just to drop my bag! How ridiculous!!!!! And so I missed that time I could have spent with my family who I have just seen once in 3 years due to the pandemic!!!!!! There was a 2 hour flight delay due to their technical issue. They have offered passengers to come forward should they need help because of that inconvenience. I asked them to sort out my coach as I missed it. I was promised that the staff in London will help me but no one did. They should not offer if they cannot do anything. They try to make a fool of you and waste your time. I paid for my onward travel twice and paid more for taxi even it was their fault. I chose that flight time so I can arrive to my place before the wee hours, catch public transport and rest early as I have been traveling straight from point A to point B nonstop for 2 days and got to go to work the following day but I came home in unruly hour of the day because of their fault and it was unsafe for a solo traveler like me! They wasted so much of my time as I have to wait as well for the next available coach all due their plane not being ready and safe for their passengers. I appreciate they want to ensure that all of the passengers are safe, but that is the bare minimum all airlines should do!!!!! They should have ensured the plane is safe and ready before the scheduled departure!!!!! I definitely was not looked after at least to a decent level of service in flight. I only asked for a can of Sprite but the cabin crew never returned to me but she had been serving one white passenger unlimited drinks as if he was in a bar. To my disappointment, I just went to sleep. How can you allow your passenger go dehydrated in such a long haul flight? One of my friends in the UK, did not recommend me using Singapore airlines; I should have listened. Their apology is so insincere and they really do not mind the inconvenience they cause your customers!!! I will make sure everyone I know never uses Singapore Airlines services as I do not want them to experience what I had. Extremely terrible company! They better shut down.

The flights are great but good luck with customer service! Lethargic and customer service knows nothing about their own policies and procedures, and, will only stick to a script like a robot

Was altijd fan om met Singapore Airlines te vliegen maar dit is totaal verandert door de ervaring met de klantenservice is Nederland. Wij hebben onze vlucht naar Thailand helaas twee keer moeten verplaatsen i.v.m restricties vanuit Thailand. Wilde nieuwe vlucht boeken maar kon enkel annuleren om mijn geld terug te vragen. Bijzonder aangezien ik bij wilde betalen voor mijn business class ticket. Maar goed , dit zou 8 weken ongeveer duren voordat geld retour op creditkaart stond. Na 12 weken gebeld waar geld bleef en er bleek een storing geweest te zijn waarbij de transacties was vast gelopen. Slordig maar oke kan gebeuren. Geld zou binnen een paar dagen retour komen. Je raad het al. Niets en dit ging nog een aantal keer zo helaas. Uiteindelijke meerdere mensen aan de lijn gehad met allemaal valse beloftes. Geld uit eindelijk retour maar wilde compensatie. Maar dat kent Singapore niet! Geld is retour en daarmee is de kous af! Natasja is de enige die vriendelijk is en zich aan haar beloftes houd. ANNA van klantenservice luistert niet naar je verhaal en geeft enkel de boodschap door. Tevens erg klant onvriendelijk. In mijn ogen hoort zij niet op deze afdeling thuis! Voor mij geen Singapore airlines meer in de toekomst!

After terrible experience with SAS, Singapore Airlines was like heaven. I've struggle a lot- bought flight the wrong day, booked the wrong seats... * On their app it was No problem wha so ever to rebook to another flight * When l made a call l came to a wonderful Swedish lady who helped patiently to have the correct seats tha l wanted and have paid 4.

DO NOT TRAVEL WITH THIS COMPANY! I've been waiting for a hotel refund (because they changed our flight to 20 hours later), for more than 6 months. Now, they have decided to not answer my emails anymore. It's impossible to reach them on the customer service chat, and no phone number. I will never choose this unfaithful company again

Vol Manille -Singapour prévu le 08/06/22 à 18h30 arrivé à 23h30 ce qui à pour conséquence de ne pas pouvoir prendre les correspondance ver Frankfort et Toulouse. A Manille il a fallut une mini révolution des passagers pour obtenir un sandwich et une boisson et pas ou peu d'informations. Arrivée à Singapour à 2h44, deux nouveaux trajet me sont remis via Paris CDG et Toulouse et nous sommes conduit dans un lounge en attendant le prochain vol qui est prévu le 09/06 à 13h55 (une chambre aurait été plus confortable) Arrivée prévue à 21h47 à CDG et aucune prise en charge prévue par la compagnie ma répondu le conseiller clientèle . Bravo! super service client pour l'une des meilleures compagnies du monde

Your employees at Perth International Airport T1 made us all lined up like cows for a freaking 2 hours just for baggage check-in earlier today (9/6/2022 - Perth to Singapore - 1:00am - SQ216). Very slow service and incompetent. Particular personnel named “gerald” or something, surely from Indian descend was a making rude remarks and hateful/racial profiling behaviour towards me and several other passengers during the late manual check-in we need to undergo (due to your staffs incompetencies) instead of helping and assisting on matters that we as customers were facing. His bad behaviour and he himself made your airlines looked like a lesser 3rd world country’s airline services. SQ Management, you need to do something about this or you are going to lose more people like me. A regular flyer. A business traveler. Well you lost me already after this morning incident. Make sure you don’t lost more. Regards.

Dishonest business practice: SIA reduced frequency of flight from SGN to Houston (IAH) from 7 to 4 weekly but only shows unavailable on their schedule to avoid cancellation refund for previous bookings. The return flight is then cancel closer the travel date, forcing you to buy a more expensive fare if you want to get home. Singapore Airline is destroying its name. Do not fly or book on SIA if you want to avoid headache.

I flew from Singapore to Melbourne, Australia on 25th May SQ 237. Firstly, the cabin attendant didn't help me find a spot for my small backpack and sleep apnea machine (in a small attache case). He simply stood there and told me to put it all under the seat in front of me. Well - there's no room is there? I found some spots to put my stuff amongst the grand pianos and freezers stored up there. After take off, the lights were not turned back on. There was no service, no meals, no anything. I thought they served a supper? No - we had to wait until early morning Australian time to get a meal and that in itself was very disappointing. During the long 7 hour flight overnight, crammed into a tigher space that ever I had no choice but to press the call button and request....well...something to eat and drink as I was quite famished and dehydrated to say the least. I got a coffee which was like water and I has to call them AGAIN to get some sugar and a toothpick size wooden stirrer! In the day, they would serve a coffee with a spoon and sugar on a little tray. Not Singapore Airlines. The staff in general were not friendly at all - and wearing a mask throughout the flight was a nuicence - however, the main problem for me is that I have a hearing loss and could not undertand ONE word of what they say. There was no written menu, covid or no covid they NEED to accomodate persons who are deaf. Lastly, the old B77-300ER is getting a bit long in the tooth. The plane is OLD. When I took the mask off to drink a tiny cup of water (maybe a minute later) I was yelled at and gestured to PUT MY MASK BACK ON by the attendant. When I took off my mask to drink water, the AIR inside the aircraft smelled dank and moldy. Hence I caught a sinus and respiratory infection which required antibiotics. Once they were an excellent airline, but now they are not good at all. I will be reluctant to book with this airline ever again. If the excuses are "due to covid" then I think it has been taken TOO FAR.

Great airline. We requested for refund as japan is still not open and they promptly agreed. Same for our kl flight in Jan 2022 this year. Helpful website and customer service too. Keep it up sq!

I reserved 2 tickets from Singapore Airlines 6 months ahead of my journey in view of getting a good price. In Mach, Prices started going up and Airline changed my dates. As a result, I had to book a hotel this time since the layover is more than 36 Hrs. Again, on 31 may Airline stated my dates need to be changed. This time the layover in both directions was 3 days each. For hotels whatever I paid were non-refundable and I lost money more than the ticket prices. When the ticket prices go up, Airline does this dirty game and tries to refund the money by discouraging you, in order to sell it at a higher price. This should be stopped as a reputed business.

This morning l took a flight SQ708 to Bangkok. Upon reaching Bangkok international airport, the pilot suddenly drop the whole plane for landing. Gosh!, this my first time experience that shock me when about to landing. Hope the management look into this pilot performance.

They lost a luggage no one answer the phone. No informations. Never happened to me with other companies. I bought a Business class ticket economy with emirates is better

Horrible, poor customer service, system glitches, waste of time, poor service, repenting even before the travel has started, that I have even booked a ticket. Worst thing is I went business class, waste of money.

Der Flug war angenehm, doch jemanden ans Telefon zu bekommen, da man eine Rückerstattung der Zugtickets fordert, die man buchen musste, weil der Flug zu spät kam... Ungeheuerlich! Ich habe am Werktag über 90 Min in der Warteschleife gehangen, bis ich keinen Bock mehr hatte. Nie mehr Singapore Airlines!!!