Singapore Airlines Reviews

Received several deceitful emails from Singapore Airlines urging me to convert my Krisflyer points into 'krispay' points, in order to 'redeem' the points. This leads you to a glorified online gift card shop for Singapore residents only, designed to relieve Singapore Airlines the bother of giving you a free flight for your loyalty. Also, anyone who has used the website will know it borders on unusable the majority of the time. My flights with them have been not great, not bad - fine.

Spoke to Evi in Customer Services at Heathrow. Evi was polite, knowledgeable, professional and dealt with all of my numerous queries with no fuss. An absolute credit to your company.

Charged me $1500 to push my economy flight by a week despite the T&Cs at the time of booking claiming that flights could be changed free of charge. The SA loop hole is that they removed the economy tier I had originally booked out so was forced to pay the inflated new economy rates. I had also paid for 3 extra legroom seats and for every leg of the journey they have kicked me off those seats and I am still yet to get a refund from the first one almost five weeks later. It's years since I've flown with Singapore Airlines and this experience has put me off ever flying with them again.

Singapore Air has cancelled our flights and deleted our booking without our knowledge and also without accomodating us in suitable flights. Also, they offered flights having 24 hrs delay in singapore without any accomodation and meals. I will not recommend to buy services from Singapore air if you have any other options with slight high price.

Hi, here is what happened in my flight of March 30 from Singapore to Munich. There was no vegetarian meal and I found out it was the agency's fault that didn't send the information to the airline company. The flight attendant named Tan came to me and apologized so many times, even though it was not Singapore Airlines's fault. Tan was so helpful and nice to me, he treated me like his most valued customer. About the vegetarian meals, he found a way to give me two of them and they were very good. Last but not least, I received an email and got a voucher (for about 50 euros) because of what happened with the meals. I am very thankful and will travel with Singapore Airlines again for sure.

Nicht mal los geflogen und der Stress geht schon los. Zwei Sitzplätze im oberen Deck nebeneinander gebucht, glücklich darüber gewesen, dass man alleine sitzt. Keine zwei Monate später wird der Sitzplatz storniert und zwei andere werden ein Deck tiefer vergeben. Angeblich soll man nichts machen, da die Sitzplätze vergeben sind. Wenn ich aber auf die verfügbaren Plätze gehe, sind diese beiden noch frei. Also bleibt nichts anderes übrig, als die angeblich vergebene Plätze zu stornieren und neue zu buchen, bevor man acht stunden 50 m auseinander sitzen Ergebnis, 20 € mehr für schlechtere Plätze und natürlich drei nebeneinander. Danke schon für diese tolle Erfahrung im Voraus.

Narayan and Kam were excellent brilliant service smooth check-in flight SQ305 4th April. They are both a credit to your company

Singapore airlines in its lowest Low. The management better take this seriously. The customer service run by a call centre out in Philippines. No one know what they are doing. The protocol is loose and they cannot even help. Me, being a proud Singaporean is embarrassed of our national airline. All I want is an upgrade or to change flights and there is no way for me to do it.

Flüge und Service tadellos. Zwar sind auf unseren vier Flügen zweimal Koffer beschädigt worden, in beiden Fällen gab es jedoch nach Reklamation eine angemessene Entschädigung, das kann man sicherlich nicht von jeder Airline behaupten.

Waiting in the customer support call line for 45 min without any indication of waiting time... very frustrating... Implement "Expected waiting time of X" or just staff more people it's that simple.. bad user experience

Awful experience. We had to cancel our fights to New Zealand due to delays in the border opening. Singapore airlines offered us a refund which was seemingly great. However 3 months on we are still waiting for our money (almost £3000). The Krisbot is beyond useless, and we have spent almost 24 hours now on hold during various phone calls, during which we are always promised a supervisor will call us back, which they have so far not done. Disgusting customer service and feeling extremely let down

Phone support puts you on hold for hours :-( Ranked #2 airline in world can't believe this!

Ich erstellte einen KrisFlyer account der nicht funktioniert. Daraufhin wendete ich mich an den Support. Ferner hatte ich Fragen zu einem Flug. Seit einer Woche keine Rückmeldung. Wenn die Flüge genauso sind, na malzeit.

I have never experienced such bad customer support ever for any other service, ever. Avoid giving these guys your money, at least until they fix their customer service issues. I have spend over 10 hours now waiting on hold over several phone calls to talk to their redemptions team. We cant solve the problem online as for whatever absurd reason, you cant insert a middle name as a Kris Flyer, so can't use my points online as my name doesn't match the name on the ticket, which does require all names... I sent an email to their PR team and General enquiries team, neither seem to care to respond. Really really regret spending our money here.

They changed my flight time and put me on a partner airline. I have been waiting on the phone for 2.5 hours to speak to someone about this and then it hung up. 2.5 hours!!!!!!!! This is an absolute joke.

Impossible to contact, desperate to charge you more, worst airline ever!

Was very disappointed with the service especially after having good experiences in the past. Hope they can hear the feedback and work on the delays

My wife and I have been regular passengers with Singapore airlines to Asia and Australia and are Kris flyer members. 13 months ago we booked a flight to Melbourne leaving 30th December 2021 with a transit in Singapore. Singapore Airlines conditions at the time of booking explicitly allowed for a no-charge date alteration to the flights. I amended the outgoing flight and was charged an extra £1000+ each for the amendment. I have emailed the airline numerous times for a £2000 refund, and on each occasion have received a standard email acknowledging my email and no more. Some 4 months later I have still received no response to my request for a refund. I conclude that Singapore Airlines have no intention of replying and honouring their terms and conditions. Prospective customers would be ill advised to travel with this airline as they do not respond to customer complaints. I will be issuing proceedings against Singapore Airlines and would encourage other prospective passengers to avoid Singapore Airlines, as their customer service is non-existent. Terry and Janet Stowe

I have been on the telephone for over 1 hour and 30 minutes, with no end in site. I wanted to change my flights - and the contact form said they will get back within 72 hours. Nothing as yet. What happened to the best airline and services? I had booked biz class, and now wish that i did not.. what a bad start to my trip!

Absolute garbage customer service. After repeatedly being on hold for hours, I went in person to their office in ion orchard. Went 10 mins after their opening and was told there was a 4 hour wait time and that I could leave my phone number for a call back. I was then told my American phone number wasn’t eligible for a call back as they only do call backs for local numbers. Real efficient for what claims to be a world class airline. I have had better (and more polite!) customer service with domestic American airlines which are notorious for having terrible service with no frills. Flight is fine (if you’re ever able to get on the one you want) although food is nearly as bad as the customer service. If you want to pay exorbitant fees for horrible service, this is your pick!