Singapore Airlines
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Unreachable customer service
I have decided to fly with SIA for their well-known excellent customer service as stated on their website as well. However, the service is already disappointing before my departure date. I would like to make some changes to my trip which can’t be done on their subpar website and for 3 weeks now, I couldn’t reach out to anyone from the airline. There is no one replying to the messages( I sent a couple over the past weeks) , forever on que chatbot, phone line that cannot be reached because they have updated their PIN system to password on the internet but not on their phone system. The automated phone system is asking for a PIN that I don’t have, and there is no other option to talk to someone or anyone from SIA. I just found so many complaints and negative feedbacks online, I am now deeply regret for my decision to fly with them for my upcoming trip.