Singapore Airlines
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USELESS & FALSE ADVERTISING
It's become quite clear over the last year that up in the skies Singapore Airlines is a force to be reckoned with. But on the ground it's painfully woefully bad. The issue - So, via the krisflyer site it states that you can earn Krisflyer points on the ground via Agoda using a specific link. It states that EVERY hotel booking is rewarded. This does not happen. I've made multiple bookings and spent over a thousand pounds on hotel bookings to never be rewarded. I raised the issue Singapore Airlines at the end of last year and sent over the evidence of my stays. Showing screenshots of my complete Agoda bookings wasn't enough, they wanted bank statements too. It's lovely that they don't trust me, when they're happy to fabricate on their website. Since making the claim, more than 6 months ago. I've had one email. When I've called and told that someone would be in contact. That's never, ever, ever happened. On the 27th of May I contacted their customer services and asked to speak to a supervisor and to make a complaint. Well the request to make a complaint was ignored and I was advised that a supervisor would be in contact within 24hrs. I joked with agent that that was unlikely to happen. It's now the 30th of May and no one from Singapore Airlines has called. You, Singapore Airlines are SHOCKING!!, SHOCKING. If I had known you were so USELESS! i wouldn't have wasted my money and time trying to get KRISFLYER points.