Singapore Airlines
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Singapore Airlines service has dropped…
Singapore Airlines service has dropped a lot. They no longer deserve their reputation. I am PPS status, which is higher than Gold. You can only get that status flying business class or above. Lately, I could not even reach them by phone. The number doesn't even pick up, it hangs... Their website and App are substandard compare to what is done in the market. For example, you can't redeem a fligth if one leg of the flight is done by a star alliance member, which singapore airline is part of. They have regroup all the class into the same lounge at Changi airport. No more difference whether you fly eco or business. It's a big mess and the food choice and quality is now average. Their fares which were already among the highest have increased further. And their mileage point system is almost impossible to use. I just tried to book for 3 people for a trip to Europe in 4 months and unless I pay double the miles, there is already no seats...