Singapore Airlines
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I had thought it was not possible to…
I had thought it was not possible to have a worse call centre experience than Foxtel. I was wrong. Singapore Airlines was happy to correct me. I made three calls over three hours, to change a reward booking. First failed because the agent finally said she couldn’t actually execute a reward booking, and couldn’t contact anyone who could. The second because the agent said she had no way to identify the replacement flight that I wanted. I knew city and date, but not flight number. The third, after half an hour, finally realised that I was dealing with a redemptions booking and again said she had no authority or ability to deal with it. It appears that whatever button you press on the menu on the way in, after about 45mins on hold it just puts you to the general staff.