Saman M

Jul 25, 2022

The worst customer service

I booked the flight from Gothenburg to Perth this summer and experienced poor customer service and a helpless Singapore airline regarding my booking. On 25 June, my first flight was delayed (SQ2189) from Gothenburg to Frankfurt, and I missed my connection flight from Frankfurt to Singapore and also missed my next connecting flight from Singapore to Perth,  Singapore Airlines didn't take any responsibility and automatically sent a new ticket; I had to stay a night in Frankfort and talk to the service desk at Lufthansa and wait many hours to rebook a new flight; I had several phone calls to Singapore and didn't respond to anything and cost at least 160 euro.   After 24 hours of stay in Frankfurt, I finally arrived in Perth on 27 June, one day after the expected ticket date. When I arrived in Perth, Australia, I understood that my return booking was canceled by Singapore Airlines without any notification. I have many calls to Singapore Airlines to reverse my return ticket. Finally, they were successful in booking a flight. Still, they made another mistake and booked (SQ26) Frankfurt to Gothenburg with 24 hours time overlay, which requires me to take my luggage to the Frankfurt airport on 22 July, pay for the hotel and check in my luggage in the morning on 23 July.  Singapore Airlines didn't pay for or book a hotel for me; I lost two days of my holiday in Frankfurt and had too much stress because of the mistake of Singapore Airlines. Singapore Airlines is not a five-star airline,