Singapore Airlines
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Virtually no customer service help
Worse Customer service I have ever witnessed. I booked a ticket, out business back economy. All was fine to begin with, however they decided to change my return flight from 30th August to the 15th ( with a 9hr 35m stop in Singapore), without telling me. I eventually got through to them by phone, here in Cambodia, only to be told that the schedule had changed, and there are no flights between the 30th and the 15th. I had already looked myself, and saw that there were several, at which point I was told that to go on 29th would be an additional £1000. Was not happy and left the call, as was constantly put on hold and wasnt getting anywhere. I then tried to pre book a seat on my Singapore to Heathrow leg, to no avail, so I had to call again. This time I spoke to a lady called Nicky, and I offered to pay for an extra leg room seat. Said that she would call me back..... that was a week ago, and I am still waiting. Absolute disgrace to treat frequent fliers this way.