Singapore Airlines
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This is the worst experience that I…
This is the worst experience that I have had with an airline after travelling with many carriers. They had made errors with my daughters ticket who was travelling and an infant under (2yrs) and returning as a child (over 2 yrs) . They issued incorrect tickets 5 times for my daughters outbound flight, which resulted in delays and eventually cancellation of the flight. On the inbound flight my daughters ticket, was also incorrect, which they said was resolved (travelling as a child), was registered as an infant by their partner (in crime) carrier Scoot. After 8hrs on the phone to 5+ customer reps, 2 managers my wife and child were not allowed to board the flight and currently stranded at the outbound airport for over 10 hours. The customer service is flawed, not genuine and use delay tactics like keeping people hanging on the phone, managers not being available to take ownership, for their incompetence. I will be taking this matter further and will never use this airline again. BE WARNED POTENTIAL TRAVELLERS!!!!!!!