Singapore Airlines
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Missing luggages
I'd been flew with SQ from 2007 and they always had great services.This time they changed my flight on 6/3/22 in the last minutes from New York-Singapore to New York-London-Singapore (longer flight while I paid premium price with short flight).Then when we arrived in London,the transit time only 1.5 hours with very long line.I brought 2 kids and run like crazy.From Singapore I bought separate ticket to Ho chi min from 6/5/22-6/9/22.I requested the SQ desk to transfer our 4 luggages to our next destination but all luggages never arrived.Our whole vacation was so messed without all our belongings!!!The day before we left Ho chi min they only can found 1 luggage.Then we have to continue our trip to Singapore for 2 days(6/9/22-6/11/22) and to Indonesia from 6/11/22-7/22/22.This whole trip was really bad experiences since we already had plans to visit many places like Bali,Lombok,and other domestic cities.How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)???So we canceled our trips and waited day by day in Surabaya.FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min,they only offered $130 for 3 people.The 2 luggages they found on 6/14/22.The 4th bag the found 6/24/22.They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600)while we're waiting these luggages.So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel.Do you think your $308 can pay my vacation time that you ruined???The station manager in Ho chi min named Tresa Mok said the clothing you have bought have an on-going value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable. she even asked me to claim to travel insurance to get more compensation.This year I'm so disappointed with your services and you'll lost your faithful customer here. PS: Don’t bother to leave them any feedback since they will never reply anything to you.