Singapore Airlines Reviews

Very disappointing. Once upon a time it was a very good airline. Now, cramped sits and poor food. From Singapore to Sydney, a 10 hours flight we were served only one small bottle of water during the night and a breakfast consisting in some chicken with pasta as the 'scrambled eggs' were finished (???).

Myself and wife booked flights on Singapore Airlines. Manchester Singapore Cebu SQ051/TR388 October 07/10/2022. Tried to check in online from 2 days before I tried so many times using Customer Ref also the ticket nos Keeped saying no such booking. I phoned there London office told them the proplem the Agent said he could not do anything. I said ok if I give you my customer ref and E ticket nos could you confirm the booking. He confirmed the details were correct and departure date was in order. But he could not check us in. I had to go through the agent I booked with spent 40 mins explaining. At least she said I check you in,but very time consuming. At check in at Manchester arrived 3 hrs before flight.So wait time short.The check in member was not very helpful,1 She never asked if I had a visa for the Philippines. 2 The lady just asked if we had a world health pass. My wife showed hers on her phone and she took just a casual glance,but not at mine.3 We a bag allowance of 25 kilo along with 7 kilo hand Carry bags 24+ other 25+so✓ on both. As we had 2 hand carry on,plus I had a bag of medical Machine. I asked if one of those hand luggage could go in hold because it was too cumbersome and She said no if you want it in hold I have to pay. Never had a problem before with S/A or with other Airlines. When on the flight very find a overhead bin. We had to use bin further up and meny customers were having same problem. The flight crew was good. However the choice of meals. It was Curry or something else. The Curry was EXTREMELY HOT. No prior warning a roll then a Ice cream.No diced fruit no starter. it was marked up as Lunch. It was approx 13.00.Our next food was several hours later I and many other passengers were expecting Dinner.No we had Breakfast. Scrambled eggs sausage and few bits and bobs. Again no diced fruit os a carton of orange juice. The hot food was Barely warm and the diced potatoes were not fully cooked. Now You don't get a little menu of what to expect. Along with poor flight entertainment and not meny blockbuster films. The music content was extremely poor. At end of flight there was no information of transfer flights. There was a number of passengers were asking about there trans gate and the shortness of there connecting departure. Were told to see ground staff!!! Connection flight.TR388 SCOOT Singapore/Cebu Extreme problem of too many bags seat row 30 bags in row 12 bins. Not impressed. ok it was a short flight But the meal was chicken rice.i found one small bit of chicken. Loads of small spicy Sausage and rice. In fact I had a few mouthfuls and left the rest. it was very poor. So my Experience with Singapore Airlines this time Very Very Poor.

I am still waiting for £700 refund for a flight ticket that they have agreed to refund but a year later still haven't sent me the monies. It is impossible to get through to them and they take weeks to respond to emails. I have just be sent an info from them responding to another customer's refund request and including all the personal details of the other complainant which surely must be a GDPR compliance issue.

Worse customer service. Bought a standard eco ticket. The term and condition said we can change or schedule for extra $70. Try to reschedule and I’ve been told by this call center that my flight can not be changed or rescheduled. Got no choice but to buy another ticket from other airline and still will be fined for no show fee. It’s not the airline I have been travel for last 15 years anymore. Won’t come back in future.

Immaculate and reliable service. Times have been tough for many airlines and I imagine that people mostly only share their negative experiences here. I have travelled with Singapore airlines multiple times over the past months and they’ve done an amazing job every time

Es liegt wohl daran, dass zu Beginn dieses Jahres das Reiseaufkommen nach Corona sprunghaft zugenommen hat. Jedenfalls habe ich mit zwei weiteren Mitreisenden einen Linienflug mit Singapore Air mit dem Endziel Phuket von Frankfurt aus am 09.04.22 gebucht habe im Rahmen eines Pauschalurlaubes über TUI. Die Reise, der Flug und der Bundesbahn Transfair, alles war gebucht - bezahlt - und zu Begin des Monats 3 bestätigt. Am 30.03. schreibt Singapore Air mich über E-Mail an das der Hin - und Rückflug aus Gründen eines zu kleinen Umsteige Zeit Fensters in Singapore ( circa 90 Minuten ) gecancelt und Umgebucht werden muss. Statt des Fluges hin und zurück mit Singapore Air wurden alle drei Teilnehmer auf einen Flug mit Etihad von der Singapore Air umgebucht. Mit dem Effekt: Gleicher Urlaubsort, gleiches Hotel aber Rückfluglandung in Frankfurt einen Tag später. Dies ging natürlich nicht denn es funktionierte nicht mit unseren Urlaubzeiten seitens unserer Arbeitgeber. Dieser Urlaub, der so nicht gebucht wurde wegen des letzten Urlaubstages, wurde früher schon von TUI angeboten, dies jedoch für 200 € pro Person preiswerter. Diese 600 € gesamt wurden bis Heute weder von TUI noch von Singapore Air erstattet. Die Airline hat sich dazu noch gar nicht geäußert und TUI wickelt sich ebenfalls in Verzögerung. Never Ever TUI ( absolut bescheidenes Krisenmanagement ) wie auch Singapore Air die wohl bei einem über buchten Flieger die mehr Zahlenden Reisenden vorzieht. Wohl gemerkt: Die damals gebuchte Flugkombi mit zu wenig Umsteigezeit wird heute noch genau so angeboten.

Been trying to reschedule or change flight from past 1 month but the email keeps going back n forth. Worst customer service, they just send 1 liner email saying go to this link and open a new request. Been a nightmare dealing with singapore airline customer service.

Absolutely disgusting service from Australian "help desk". Wanted to simply change flight dates as I couldn't complete the transaction online. Received 3 separate emails asking for and receiving the same information. Finally get (an inflated) quote. Agreed to it even after providing information from their own website of prices and availability. Then receive a final quote of 2.5x the cost of a reschedule, almost the price of my original return ticket. Now I'm "somehow" completely unable to manage my own booking on their site. "Change flight " option is now unavailable for me to use. Funny that. Flights are still great. Helpful and accommodating staff. Customer service Australia is an absolute joke. Disgusting service

What is it with asian airlines? I really need to reassess the opportunities to cross from one hemisphere to the other without them and seriously looking at alternatives to avoid them completely in future. Singapore airlines used to be one of the best but now they've joined the torture airlines which don't even allow a bottle of water to be taken on board. This used to be ok when there was actually service oriented staff on board. Now you're supposed to sit there for 12+ hours without service. When dry mouth from the air conditioning gets too much you can buzz for someone to bring you 5cm of tap water in a plastic glass for relief. Wow if I were in a prison I'd expect the same. No snacks either - oh we have dessicated peas and crackers. Yuk. No thanks I had those and they were aweful. Most western countries have boarding lounges with outlets that will sell you water, food, coffee whatever you need to plan some comfort for your long haul flight. All the Bangkok Singapore Dubai Doha boarding lounges etc treat you like a terrorist, all the while there is little to diminishing service on board to accomodate this fact. On my last flight not only did I have 50 minutes to run from one side of the airport to the other, catch a train and keep running dragging luggage with wheels across carpet in 30 degree indoor humid heat at Changi, but the single water fountain where you can refill your empty water bottle in the boarding lounges was also gone. So no water either. Seriously. I will honestly look at other airlines in future that are not these Asian airlines that don't understand what it's like to do long haul repeatedly under these conditions. Torturous.

Lächerlicher Support 25 mails 10 telefonate (davon eines nach singapur auf meine kosten 30 euro) um eine erstattung zu bekommen für ein covid flug der von der Fluggeselschaft gecancelt wurde. Das Geld ist auch 2 Jahre später noch nicht eingetroffen. Umbedingt vermeiden!

Night and day experience vs BA (who I have nothing against). Had to book a premium economy multi-city trip (which BA can't do on its website) so not only helped me with this, but rung up to confirm seats and had someone answer within 1 minute (I'm used to more like 30!), help us with the trip, then when we couldn't get seats together on one leg of the trip, proactively put us in the exit row and called us the next day to confirm! Service absolutely next level. THANK YOU EVI for owning the process from start to finish and making what was supposed to be a mundane admin task a very rewarding one!

I had exactly the same experience as Penny below. This is my first flight with SQ and certainly my last. I have been travelling internationally for 40 years and this is by far my worst experience. My bag did not arrive with me in Paris after transiting in Changi. After 6 days I have no idea where it is. Calls to their local 'office' are diverted to a call centre (in the Philippines?) who offered no help and advised me to send an email. I have had no response to my 3 emails. It is clear that SQ simply do not care about their customers once they have gotten them off the plane and any claims they might make about customer service are in my experience a sham. Please avoid the misery I am going through and take any other airline rather than SQ.

Took 3 recent flights with SA recently and the airline and app/ site have gone from excellent to very, very poor. Flights late, baggage not making connecting flight( had to get taxi back to Hanoi airport next day to retrieve my hold luggage, even though flew business class Jakarta/Changi/ Hanoi) and app sign in problems commonplace.

Erstklassiger Service, saubere Maschinen und genießbares Essen, insgesamt 30 Flugstunden , via Singapur nach Bali und zurück. Wir konnten gut schlafen und fühlten uns sicher.

I cannot believe, that such a First Class Airline has the WORST WEBSITE on the market. Bamboo Airlines is far more user friendly than SQ. I have tried on numerous occasions to book flights on SQ using their website, and it’s so bad I go to another Airline. I’m not even able to book SYD-SIN return? Absolutely useless. I’m sure they would be loosing so much business due to its ineffectiveness.

Nous avons réservé 2 billets pour aller en Malaisie de Mulhouse - Bâle/Mulhouse - Francfort - Singapour - Kuala Lumpur. Tout allait bien pour l'aller mais pour le retour, nous n'avons qu'une seule valise en soute, pourtant nous avons fait check in deux valises. Depuis une semaine nous avons attendu mais sans nouvelles ! Lorsque nous contactons Singapore Airlines, ils ont dit que ce n'était pas leur problème, il faut contacter Lufthansa (le vol pour Francfort à Bâle/Mulhouse). Mais Lufthansa ne répondait pas non plus. Nous avons payé 1600 euros pour un billet de Premium Economy par le site de Singapore Airlines. Mais quand nous avons des problèmes, nous ne pouvons pas contacter Singapore Airlines ! Bravo !

Good airline

They're crooks, they stole my luggage

If I could give Singapore Airlines MINUS stars then I would, they do not deserve even half a star - I am begging everyone NOT to use this disgraceful company!!! This airline is supposed to be the best in the world yet has absolutely NO customer service or processes for anything. I was flying from Heathrow to Bali for my honeymoon and they lost my bag, they couldn't have cared less - gave me a measly £30 at Bali airport for 'essentials' and then proceeded to send me an automated email every day saying they were doing their best to locate my luggage, what they were actually doing I do not know!! You can email, tweet, call the Lost and Found offices as much as you want but NOBODY will reply to you, they do not care. I was so desperate for my bag I called the Lost and Found office 42 times in one morning and not once did they pick up. After 10 days, I finally got my case back but ONLY because my sister had travelled to Heathrow Airport off her own back and literally begged to speak to somebody there who could help. It turns out the bag never even made it on the plane and was lost in the sea of luggage at Terminal 2. Fortunately a member of staff found it a few days later and put it on the plane, only for it to be sent to the wrong hotel with no warning they had even found it!! If my sister hadn't have gone to the airport herself I know I still wouldn't have my belongings back, it is an absolute disgrace and bordering on theft that they are holding hundreds of bags ransom in the airport because nobody can be bothered to go down and put them on the right flights. The start of my honeymoon was absolutely ruined and I had to spend the first 3 days re-buying all my toiletries and clothes. Singapore Airlines has absolutely no process for missing/delayed bags and having thoroughly scrolled through their Twitter I have seen hundreds of people in the same situation. It is impossible to speak to an actual human being and all you get are generic responses. If you value the contents of your suitcase and do not want your carefully planned trip RUINED, DO NOT USE THIS AIRLINE!!!!!

Lige kommet hjem fra ferie, og fløjet med dem 4 gange på en måned. Ingen slinger i valsen, god service, right on time og gode maskiner. Ville ikke tøve med at bruge dem igen.