Singapore Airlines Reviews

Never again. Booked my special holiday with Singapore Airlines and could not have been less impressed. On way out, 8 days before holiday they moved me onto a later flight (11 hours later) resulting in my holiday losing a day. I also paid for a hotel at Heathrow that could not be refunded and a room in Sing for us to crash in on arrival. All my flights were ticketed through SingaporeAir, and internal flights were operated by Scoot (that’s a whole another story - shambolic airline). On way back, flight was cancelled. Lack of information, scant refreshments offered (no care for passengers). Got dumped into a hotel at 1am and then shipped back to airport midday next day for a 7pm!!! Flight. Net result we were moved onto a flight back to UK 24 hours delay to schedule. No apology, no communication and family split up on 13hour flight back. Thank you for ruining my holiday. Since returning 17 August, I have tried to get someone anyone to listen to my complaint and consider compensation under EU law - as yet all I have received is a wall of silence.

Hello all, This is a honest review with our experience with Singapore airlines. A family of 4 from Paris to Kota Kinabalu Borneo departure date 30th June till the 25th august. Our flight was Paris Singapore, Singapore to kota Kinabalu and the same coming back. When we touched down in Singapore from paris we received a mail saying that our return ticket back from kota Kinabalu to Singapore was changed but when we looked in detailed for the timing coming back we noticed that with the new ticket times we would miss our connection flight back from Singapore to paris. We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that we can be flexible with the return flights and we was thinking of going to Kuala lumpar so maybe you can send us there instead of flying to Singapore, they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala lumpar because we still had our return ticket from Singapore to paris. We asked them for a refund for the flight from kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from kota Kinabalu to Singapore thats all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning! So then we received a email saying that they have canceled the whole trip back to paris. Crazy we never asked for this. We replied saying you have made a mistake read your emails. Next day they refunded the whole ticket price in our bank, so now we had no ticket back to paris. They did say we can re-book but the price was 3 times more expensive how nice of them to ask! Wait for it this is when it was pathetic. every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke really bad costumer service. This story was going on for 5 weeks now so when we arrived in Kuala lumpar we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake. Singapore airlines said they will investigate the issue. We said just book us back in for the return flight from Singapore to paris, all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said just read your email it all there clear for you to understand. What a surprise they found a flight back to paris on the same day! I don’t really write mail this but this was a joke from start to finish, shocking costumer service, they were completely lost. And what did we get from this saga you think? A big fat zero not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James and Beatrice. Rant over hope you enjoyed.

Booked, paid extra and confirmed an aisle seat in Prem Economy months prior to departure. SQ327 Munich to Singapore. Star Alliance Partner (Air NZ) confirmed seat 33C (aisle seat booked). On the day Singapore Airlines gave the seat to somebody else. Now I am trapped for my 12 hr flight. The check in staff were helpful but said they were unable to help. Will not use this airline again.

Toller Service. Mein Anliegen, welches ich an die Hotline gerichtet habe, wurde hervorragend und schnell gelöst und das äußerst zuvorkommend und freundlich.

My luggage arrived nearly 40hours after my landing. I made some emergency purchases as instructed by the airport officer. I've been contacting Singapore Airlines by phone, email and social media for the last 3 weeks and the company does not provide a solution just link after link, phone number after phone number. I believe the airline has spent tons of money in PR as their customer service is terrible. You only know a company when you have a problem. All I suggest is to Avoid Singapore Airlines. Fly Qatar, Fly Emirates, Fly Etihad but DO NOT FLY SINGAPORE.

One of the worst websites I have ever seen. Impossible for the customer to navigate through their maze like pages. Getting help should only cost you one or 2 clicks. I had to go round and round before i could find things which ended in frustration. Dialing the customer service number also gets you through a navigation dial menu for at least half hour before you are able to speak to someone. Such a headache. I am really dissapointment from the nr 1 airlines.

You know the phrase ‘it’s not what you did, but how you did it?’. I’m assuming any old carrier has the ability to take people around the world, Singapore airlines used to do this and do it very well indeed. Not so much any more it seems! This post covid world seems to have changed the attitude of the company and Singapore air, no longer cares. I was on a flight from Melbourne to london, for some unknown reason our selected and paid for seats had been changed by the airline. Turns out that This also forced the family who had booked these seats together to also be moved, leaving parents to look after their young kids across multiple seat rows.The seat we now were in were those horrible seat facing the parting wall and this put my wife’s back pain to a level we’re she had to sit on the floor to try and relieve the tension. She was promptly scolded for doing this by the air hostess and told she can stretch standing up in the corner. The family next to us were also receiving their fair share of in-flight-discipline as the baby crib install in front of them was only to be used if the child was sitting in a certain way. This lead to awe inspiring parent/child juggling/trying to eat/passing the child around. It’s like the staff became mean or poorly trained in service in the last 5 years or so….or during covid all the good staff were laid off in favour of cheaper agency workers. Sure they do the job, but this is like the lunch lady in a school that dished out a plate of real crap as opposed to an enjoyable experience.This has left Singapore airlines as a cheap imitation ’husk’ of its former self. Just dealing out a plate of real crap - you reached you destination, what more do you want us to do?

Toujours en attente d être remboursé des vols annulés (covid) depuis le 9mars 2020 Malgré les promesses de remboursement Inadmissible même pas eu une proposition d’avoir sur d’autres vols Je vais faire des réclamations auprès de la répression des fraudes et si je n’ai pas de réponse positive pour le remboursement intégral je déposerais un dossier dans un cabinet d avocats spécialisés

Triste constat avec des vols annulés (Covid) pour le Vietnam en mars 2020 depuis impossible d obtenir un remboursement malgré les promesses Go voyages entre les deux prétend ne pas avoir été remboursé et Singapour Airlines prétend que si !!! Et nous depuis plus de deux ans toujours pas de nouvelle de nos 1186€21 Est ce normal ? Le règlement européen ce 261/2004 prévoit même des pénalités par vol Que font les autorités car j ai vu de nombreux témoignages de personnes dans le même cas ;(

Absoluter mieser Support. Nie wieder Singapore Airlines. Bin gespannt ob ich mein Geld zurück bekomme👎👎👎

I have a business class redemption booking I needed to change the date on. I checked availability online, plenty of seats for a booking a year in advance. The SQ system online would not allow me to change them myself so now the saga begins. After not being able to get through on the phone I emailed them by the time they responded ( 7 weeks later ) of course the seats I wanted were no longer available. So after calling the call centre for 3 days straight and being on hold for a long time, could not get onto anyone from the redemption team. Then finally someone called me back. I could see available redemption seats for other dates online ( thankfully I am flexible ) however the agent could not see the seats and told me that there is availability if you are booking a brand new redemption seat but not for re-bookings? WHAT? How does that even make any sense. So if I am booking a new booking there is seats but because I am changing dates I cant get the seat? Ok so then I cancelled by original booking and said refund my points and ill go ahead and do it myself online with a fresh booking. Thats a AUD189 cancellation fee ( they would not waive it even though I was rebooking instantly and the issues with this ALL lie on their end ) and a loss of expired points. I got the feeling the outsourced call centre agents have no power to make any decisions and there was no-one to escalate to. At least thats what they told me. Fine go ahead. After all that I first have to transfer more points to get the right number. I go online to make the booking, the outbound flight shows available I go through to the payment screen and the booking comes up as waitlisted?????? Like WHAT? Honestly I am so utterly exhausted at this stage ( probably what they want ) that now I am waitlisted for this redemption seat a year out even though it comes up as available. This will be the LAST time i fly with SQ. Their lack of customer service and plain commonsense blows my mind. This is what happens when companies try to cut costs and outsource their customer service. It just DOES NOT WORK. I am still in utter disbelief about this whole process. SQ used to be worth the premium, however service starts when you book and they have lost me with their outsourced customer support which is just atrocious.

Please allow me to start of with a positive, Singapore Airlines have always been a very acceptable airline to fly with. I have just returned from a four week holiday in Phuket, From Phuket to Singapore was Great could not fault it. The flight from Singapore to Melbourne is another matter, I was an assisted passenger and should have been provided with a wheelchair, NONE available , we were taken to the security section and there was three hundred people lined up, rightly so, the young man guiding us took us to the front of the queue, but the person in charge told us very rudely to get to the back of the queue, ( I cannot stand for very long ) but others seeing what happened invited us into the front of the queue, I had a large Yellow sticker on my arm , but again this person , who seemed to be in charge, continued to be very rude, eventually we all got through into a holding area, when we boarded the aircraft we were taken to the very back of the plane , row 43, only one row behind us ,I had requested a forward zone seat , ???? I also requested a centre isle seat but we were given a window seat, which meant we had to get out of our seats each time the other passenger needed to go to the Toilet. We had been travelling for 12 hours by this time , but it was another five (5 ) hours before a "SO CALLED " meal was offered, and to be very polite it was SLOP, I would not feed it to my dog!!!!!!!!!! To say I am very disappointed is an understatement, YES I will fly with Singapore airlines again, BUT when they are paired up with SCOOT, NO WAY WILL I FLY WITH THEM AGAIN. Flight # TS 018

This is the worst experience I've ever encountered. We departed to London via Singapore from Wellington NZ on 29th July 22', been 3 weeks and they have yet to locate my missing luggage. Shocked yet again, when we returned to Wellington on 21st August 22', we had another luggage missing now! This has created such a mess and inconvenience to my wife and I with some sentimental stuff and personal belongings in the lost luggages and not forgetting the amount we had to spend to recover the lost items whilst our trip. I am gonna blow this matter huge if I dont receive my lost luggages! Good luck Singapore Airlines. Good flight crew but having to lose 2 bags in our return trip?!

Very superlative worst reputed airline. No refund even after lapse of their stipulated 5 business weeks. The delay of refund even after refund order issued by them is questionable when good technology is being adopted by them. Several reminders sent but simple reply from them is "refund order issued and you are in que". Ticket booked from Hyderabad to Melbourne for my wife and me and there is one letter missing in wife name. They have suggested cancellation of both tickets and issued fresh booking reference for same tickets with name correction and advised me to make payment once again for fresh booking instead of adjusting with first booking amount which was with them . They said that first booking full amount will be refunded immediately. Ticket booked on 19.4.2022, but till today amount not refunded. It is reputred airline but earning reputation in extending worst customer service. They are just making business with publick money with delayed tactics. Please find their following reply with fresh booking reference____ Thank you for writing to Singapore Airlines regarding the name correction. As per our conversation, we have created the new booking reference which is 6525ZU and have e-mailed the travel itinerary for your reference. Once the tickets are issued for both passengers we would then submit the full refund request for the original booking reference 57QDM5. Can any one suggest easy way to get refund from this reputed Singapore Airlines

Surprised, disappointed and angry that Singapore Airlines callously profits from its customers affected by Covid-related circumstances beyond their control. We had to buy very expensive tickets just as travel opened-up last December 2021 but due to delays at the UK Home Office, we have not been able to use the return ticket within 6 months. (The Home Office blames the Ukraine crisis.) The airline has refused an extension or a refund for the unused portion, value £1,110 (US$1,400), and that is despite us allowing it to hold on to our money rather than taking a refund while waiting for over a year to be able to travel. Easy pure profit for them, a double loss for us as we'll have to fork out a similar sum for replacement tickets, and a big chunk of my meagre pension! The airline wouldn't reply directly to me and only eventually reluctantly replied to the travel agent.. Update 23 August. Singapore Airlines Twitter Support suggest I try (again) to submit a formal feedback complaint - the same means that had not brought an earlier response. So I went through all the trouble of re-registering and completing the form but there was no response when I clicked "Submit". So I did it from another browser and not via my VPN. Same thing. Suggestion and response: "Hi John, you may wish to try clearing your browser's history/cache or ensuring that the latest app version is installed before submitting your concerns on our website/app. Thank you." @SingaporeAir "No thanks, simply too much trouble, the system is intended to make it hard for customers to give feedback, no other means provided? I've been through all that before and no-one answered. If the company cared they'd find a way to get back to us." Update 1 October 2022 - Incredible Singapore Airlines has replied at long last and awarded us a refund on the unused return portion of our £2,219.06 air tickets - £27.10! That's nowhere near even the airport charges or taxes they've kept.

Late departure of connecting flight has left us stranded for 14 hours in Franfurt. No information. No representation. No accommodation. No food. No support whatsoever. Call centre offered no help or assistance of any kind.. Now we've 2 young kids sleeping on airport floor. Not a great way to fly.

Update to my initial review 18th july. SIA has not refunded my points as of today 20th August, that I accidentally transferred to my wife's SIA account on the 28th April. I called them 2 minutes after I realized what I had done. They assured me it would be refunded so I could book the redemption flight I had booked to leave on the 29th July and join my wife in Japan. They deleted my redemption booking 2 weeks before departure So I booked a flight same day and thought i will sort the points out later. Filght was paid for and was viewable in the SIA app. I thought all good. How wrong I was. Wife rang me asking for flight details, I opened the app, flight was deleted. I rang them and asked what happened and they said Amex didn't pay the fare so they deleted the flight. Been with Amex for 30 years, my available credit is 50K plus. They told me SIA almost immediately reversed the purchase. All throughout this fiasco I have been extremely polite to the phone staff, even when I had to ask a couple of agents to repeat their questions several times as I couldn't understand their English. Eventually gave up after after I lost count the amount of times I contacted them for help. I booked with JAL.( exceptional service) and I've all but written off the 69996 miles I transferred. Be extremely careful when booking. They are full of empty promises and will string you along until they delete, change or just refuse to do what they say.

Nous étions en vacances en famille à Bali du 01 août au 15 août 2022 par Air Singapour Notre vol d’aller de Paris / Singapour et Singapour / Bali se passait bien sans aucun soucis mais juste une petite remarque c’était un vieux petit coucou qui nous ramenait de Singapour à Bali . Pour le vol de retour de Bali à Singapour prévue à 19h25 a été annulé pour un problème technique . Nous attendions à l’aéroport jusqu’à minuit pour finalement qu’on devait rester encore une nuit à l’hôtel à leur charge ( hôtel et petit déjeuner mais le reste c’est à notre charge) . Le lendemain nous avons reçu un mail de Air Singapour pour nous annoncer qu’on devait rentrer à Paris en passant par Londres : Bali / Singapour, Singapour/Londres et Londres/Paris pour 23 heures ( au départ notre réservation était prévue 18h). Le pire de tout ça une fois à Paris au bout de 3eme jour nous n’avons pas eu nos valises. Inadmissible : - impossible de joindre la compagnie - Aucune information de la part de la compagnie Air Singapour Je vous déconseille fortement de choisir cette compagnie . Ce n’est pas la première fois que j’entendais ce genre d’incident.

Baggage Lost and no service...no help. I lost my luggage with all my clothes and personal belongings for already 3 days and get no assistance and no help from Singapore Airlines at all. They, the lost and found of SIA in Singapore, does not pick up the phones for already 3 days, although we kept on calling every hour. No customer service and not customer friendly at all. They do not even give any information related to my luggage. Never ever fly with this Airline!!!!. This is the worst Airline I have experienced as a frequent flyer!!!!.

As people in the review section has already said, the outsourced customer service is insanely bad. I got double-charged for a ticket and after two months and three calls with the support, they have yet to give me any help. All they say is that they will "send it to their financial unit". Honestly, the center does not seem to have any authority to do anything. I regret buying this ticket and I won't be flying with them again...