Singapore Airlines
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Terrible customer service
Terrible customer service after a poor flight experience that included delays that made me miss my train, incredibly uncomfortable seats, and no Wi-Fi despite paying for it. I have been waiting two months for a response, and all I got were lame excuses for poor service and a conciliatory suggestion to accept air miles - not even a refund for the Wi-Fi I didn't receive or the train tickets I couldn't use as a result of their delay.