Singapore Airlines
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Great air crew - useless customer support
The flights run on time, the air crew are attentive and polite. They also have a relatively good website. The thing that lets this airline down is its substandard customer support. I fly lot and sometimes things out of the usual come up and as each airlines has its own set of rules, the only way to know if your travel is compliant is to ask. Example - had a flight booked for work, camera crew were flying on same flight and we had to take camera batteries (which are Lithium Ion). Asked the airline through its web sites support and they took two weeks to answer. What? Why did we not phone and ask - we tried, the local phone support said they did not know and we needed to contact SA in Singapore. What? Which we tried and they said someone would call us back and guess what, we never heard from them. Another example - had issues linking our Kris flyer membership miles from SA flight. Asked via the SA website and the response took about a week and was completely unhelpful. So gave up. Singapore Airlines - you need to seriously up your game.