Singapore Airlines Reviews

Singapore airlines cancelled the first leg of my flight and couldn't find another solution for me. I emailed them multiple times and called them like 10 times, the only solution they found was either a refund (2 weeks prior my flights so I couldn't afford to book another one cause the prices had triple) or re routing me from Paris with a 13h layover in Singapore!! I had to take the only option or couldn't go back to Oz so I now have to book on my own expenses my transport from Marseille to Paris, a hotel in Paris before and wait 13h in Singapore WITHOUT any compensation from them!!!!! I tried to ask for a flight to Sydney as there were 3 flights available online everyday from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't confortable, the food very basic. A very very bad experience I don't recommend them!!!!

I am a sole mother traveling to London from Brisbane and Singapore airline kicked me out of the bassinet seat for the London leg due to ‘an aircraft change’. Then I was told that they have no more bassinet seats as it’s first come first served and I wasn’t first - despite having booked this flight three months earlier (and having been confirmed in the bassinet seat at time of booking). Singapore then lied and lied to me, first promising me the bassinet will be assigned at check in (LIE) and then telling me they will block out the seat next to me so I can lie the baby down to stretch her limbs from time to time (LIE). They have done NOTHING to help me but lied and lied. I am now faced with having a busy, wriggling 5 month old on my lap for 13 hours, alone with a stranger sat next to me which is nothing short of child cruelty and mental abuse of a mother! Oh and I am a silver KrisFlyer member for all the good that has done. Singapore you are disgusting and vile to treat a single mother this way.

On my flight back from Kuala Lumpur to Amsterdam I was given a broken chair that was unable to recline. Three stewards have reviewed the chair and regrettably informed me that the chair was indeed broken and no other seat was available on the fully booked plane. I was told I will be receiving compensation for the services not provided by email. What followed was disgusting. I received a voucher for the Singapore Airlines KrissStore of only 100 Singaporean dollar of a 1500 euro retour flight. Furthermore, the shop is outrageously expensive compared to local stores, most items are not deliverable to my country and if they are Shipping costs are 65+ Singaporean Dollar excluding Tax fees. After not providing the services you paid for they will try and steal more money from you through the bogus store compensation. After months of discussing and waiting through email support they state there is nothing they can do because there is no medical proof of injury due to the broken chair. Never again Singapore Airline.

SIA sent me an email last week advertising Early Bird flights (from Australia) to Europe and elsewhere. There was a further advertisement in the Sunday paper for these Early Bird deals. When I tried to book however the dates (in Sept/Oct 2023) were not showing and I could not book. Yes, I know seats are not released until 355 days prior, but why advertise for those dates if they are not available within the specified booking time? I called the ContactUs helpline to assist. Very Bad Idea. The lady I spoke with insisted that the deals only applied to flights from INDIA!!! After much argument I had to send her a copy of my email and then despite the irrefutable evidence before her eyes claimed that my booking dates were not part of the SIA offer. Gritting my teeth I suggested she click on the link for the terms to be displayed which would have clearly shown my dates were within scope - but she then claimed she could not open the link. Convenient. I was on the phone for over 1 hour before I hung up in disgust (I had been on hold for ages). SIA did this the last time I travelled in 2019 and had to use a travel agent to manage the booking. It’s what I am doing now to save my stress levels. SIA is absolutely hopeless - why advertise for dates that are not available? Why employ staff who don’t know what they are talking about and obviously haven’t been trained? No one has yet got back to me regarding my nightmare experience - Shame on you Singapore Airlines.

Singapore airlines heeft al onze 7 tickets geannuleerd en zeggen dat het onze fout is.We hadden in februari 7 tickets geboekt naar Bali.Onze zoon melde een maand later rest hij geen vrij kon krijgen van zijn werk,dus wij annuleerde 1 ticket .Een kopie van zijn ticket naar hun gemaild met boekings nr.Kregen een mail dat het zes weken zou duren voor een reactie van hun kant. Nooit wat gehoord of gekregen Een week voor de vlucht hebben wij Singapore airlines in Nederland gebeld en gevraagd of het goed was aangekomen.In het gesprek met een callcenter medewerkers bleek dat ze ons allemaal van de vlucht hadden gehaald.En ze zei dat het ONZE FOUT was dat we geen refund terug krijgen. WATTE..niet te geloven.Een paar honderd euro in de min door te bellen met Singapore zelf....niks😡😠

Change The trip sporadically to allow more expensive ticket to be sold. I bought ticket for 4 hours transit. Singapore Airlines deliberately change to 20 minutes. Once we arrived in airport, they change it and claim it never enough and make the transit 13 hours. Very sneaky. I don't want that 13 hours transit because i can get it much cheaper price and chose more convenient flight. But at the end they give us that just because they can.

For many weeks my problem hasn't been solved. I asked via e-mail for making a change in the reservation, and they reply after a week changing prices within the time. They cannot find any new date with as low additional costs as possible and want from me to define exact day. When I did it, I had to wait one week and they agreed but expected high additional payment. They want much more money for making a change in dates (it is possible in the already bought reservation) than it was paid. They want even more than for new tickets. Cancelation is possible with a refund equal to 10% of the initial price. You were my favorite airlines, now I am going to use other companies what will be cheaper than making the change in SA. I am disappointed as you cannot solve a relatively easy issue: 1) change dates in the reservation of my wife without super extra additional costs, 2) sell me a new ticket for the same outbound flight as for my wife, 3) add an infant to the reservation of my wife. Easy, isn't it? Shame on you!

The digital customer experience and link between App and Website is pathetic, in fact it has been worse than LCCs. Despite entering my mileage number and trying to select a seat for my upcoming flight both from the Website as well as App the experience was really bad and I had to give up after wasting a lot of time

Kein Checkin möglich. Was bei Cathay Pacific funktioniert, funktionierte nicht bei Singapore Airlines. Checkin nur möglich wenn alter Paß meiner ausländischen Frau vorliegt. Dieser wurde von mir geholt. Nach meiner Rückkehr, mit dem Taxi, reichte das auch nicht aus. Die Geburtsurkunde und die Heiratsurkunde sollten auch noch besorgt werden. Das hätte man mir vorher sagen müssen. Der Flug wurde demzufolge nicht angetreten. Es entstand ein Schaden von 2600 Euro! Nie wieder Singapore Airlines.

Great airline and 7⭐️ service

First connecting flight of six cancellled by SIA and then offered no free rebooking possibility! Customer service hopeless: held on phone for hours - still without any resolution.

Poor customer service between the airline and the agent, policy allows for names to be changed, however they will take people in circles to change a name booking errors, they only focus on making profit and poor customer satisfaction, will not recommend.,

The customer service must be improved.

We wanted to book over the official website a flight to Singapore and on to Bali and return with each way a layover in Singapore. The flight was shown int hier website, but when it came to the payment, it showed each time an error. After several days trying, I was finale able to call customer service in Germany after a weekend break. After about en hour, we found, out, that a layover over 48hours would not be possible. However, the flight was always advertised. I call this false advertisement. We now had to book separate flights and pay a substantial amount more due to that. We wrote several times to Singapore Airlines with no excuse and a simple prewritten text, that changes do happen and they can't do nothing about it. I'm very disappointed and it is not Singapore Airlines like. On top, we have to pay for seats that are bulkhead seats if we want them. Wenn you pay already for a greater price, due to their issues on the web, it should be at least offered for free, but you can imagine it, it was a no. We will have to think twice next time, if we book a flight with Singapore Airlines in the future. Apparently they don't care about customers anymore. Or perhaps the German crew just doesn't know how to deal with customers.

Singapore Airlines cancelled a portion of our flight and their offered alternative was not acceptable because it arrived too late to make our on going flight. They sent an email saying "for flights cancelled by Singapore Airlines please be assured you will be able to rebook your flight OR get a refund for the unused portion of your ticket". There were no other conditions attached to this statement but when I subsequently asked for the refund for the now unused portion of the flight (4 x Business Class tickets from Singapore to Jakarta) I was told the only way I could get a refund for this portion was to cancel ALL tickets on the booking. This would mean rebooking the 4 Business Class tickets from London to Singapore too which, even they agreed, had risen in price substantially since I booked it so I would be even more out of pocket! In any event, I still wanted these flights so saw no need to cancel them especially as they already told me to "be assured" they would refund me for the unused portion of the ticket. They have steadfastly refused to do so and I have had to incur further cost with another airline (£700) buying tickets that suit the itinerary. It is very disappointing that they should tell outright lies in their emails and expect customers to suffer financially when the events that led to the loss were through no fault of their own.

I recently flew Singapore Airlines from Brisbane to Cape Town, only to have them lose my luggage. Three weeks later I am approximately $6500 out of pocket and despite daily phone calls, hours left on hold, leaving multiple voice messages, emails, online enquiries and attempts to live chat, I have had zero response from the airline. Appalling third world customer service.

I tried to postpone my ticket for medical reasons. I tried to call their advertised phone number for KrisFlyer airlines multiple consecutive times and I received no response. I called their KLIA customer service multiple times and I also received no response. I sent them a customer assistance request form and I heard no response. It has been 5 days, my flight is in about 10 days! Please save yourselves and don't fly this airline

Terrible customer service, if you have a problem with a booking the call center NEVER answer the phone. There is no way to get support for your booking I have travelled many times with Singapore airlines but never again after the lack of support I have experienced this time

I was about to fly with this airline after people told me that „ItS tHe bEsT aIreLiNe EvEr“ turns out it‘s the most terrible flight i ever had. Not surprised, but disappointed.

Total nightmare.They have low baggage at 23 kg and 1 single piece which if you exceed either you pay so much. In addition you cannot seem to change even well before flight. They also kept our main luggage at Singapore airport because they deemed we were in transit even though we were staying 2 nights. Will never ever use them again. There was no customer service at any point even though tried to be patient. Over an hour at Denpasar trying to check in with a 6 year old child. Could not get anything out of them. Disgusting. Passenger Phil Tasker. Nz to Singapore and Bali return.