C S

May 3, 2025

Poor Quality. Constantly sending for repairs

The controls are excellent - when they work. The quality is terrible. I feel like they probably get more business from repairing controls than selling them. I've had to send my controller in about 4 times now. Multiple times for audio issues with the headphones jack. I've never had a single issue with audio in stock controllers that I've had for 7+ years. I only use the Scuf when playing competitive shooters, otherwise I use stock. Comparably with stock, I only use the headphones jack when playing shooters (like when Scuf is in for repair or playing non competitive shooters) so it's not like Scuf sees any additional wear and tear. I've sent it in again for the second time in around a year just a couple days ago, and i treat this controller like a newborn baby. At this point I might as just buy a new paddle controller... but it won't be from Scuf. To give a positive though, I have not noticed stick drift with Scuf but it frequently happens on stock. Now I do use stock controllers far more (every game but competitive shooters) so could be that. I see Scuf likes to reply to negative reviews with obnoxious canned responses... don't let that fool you into thinking they care. They don't. It's only to give the impression that they do. They take no responsibility for poor craftsmanship/quality and offer nothing outside of the opportunity for you to have to keep giving them money to use your controller that you bought. Basically a subscription service.