SCUF Gaming
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Replacement controller
Contacted the support team via X after my Instinct Pro controller had a broken back paddle. I was asking to buy a replacement paddle and fit it myself. John responded to me and asked a few questions. As my controller was just outside of the warranty, he asked me to send the controller to them for repair as part of their 3 month grace period. To my surprise, they sent me a brand new controller as a replacement, with the exact same spec as my broken one. The process took around a week and a half in total from start to finish. Couldn’t be happier with the outcome, received excellent service and gives me confidence to buy from Scuf again in future. Thanks again John and team