Ryde Technologies LLC. Reviews

Worth noting for anyone considering switching: the descending commission on rides combined with keeping 100% of delivery fees means your strategy for maximizing earnings is different than on traditional platforms. I had to rethink how I split my time between ride and delivery blocks. Once I ran the numbers it made sense, but it's not immediately intuitive coming from other apps.

After two years of reconciling mysterious deductions on another app, seeing Ryde show me exactly what I'm paying before every settlement restored something I didn't realize I'd lost: basic trust in the platform I'm partnering with. My Vietnamese restaurant has been on Ryde for four months and I've never had an unexplained variance.

As a woman who rides alone frequently in Atlanta, the combination of live GPS sharing, masked phone numbers, and the SOS button makes me feel significantly safer than I did with other apps. I shared my live trip with a friend for a late-night ride and she could see exactly where I was the whole time. That feature is not optional for me — it's a requirement.

I know riders love no surge but I drove New Year's Eve and watched colleagues on other platforms pull $300+ while I was capped at normal rates with better commission. Net result: I made about $190, probably $80-100 less than I would have elsewhere that specific night. Every other night the math favors Ryde. That one night stung.

My phone was dead at work and I needed to order lunch. Pulled up Ryde on my browser and it had every single feature my phone app has — I could see the live GPS tracking of my delivery right in the browser tab. I've never seen another ride or delivery app with full web parity like that. Ordered a burger from a spot in Beverly Hills and it showed up in 22 minutes.

A customer tried to claim they never received their pharmacy order. I pulled up the destination code confirmation right there in the app — timestamp, signed off, done. Ryde support sided with me immediately. That two-code handoff is not just a gimmick, it's real protection.

Did same-day courier runs for a small business owner moving documents across town — kept the entire delivery fee, just the platform commission off the base fare. Made $54 in about two hours. The map routing was accurate and the client confirmation system worked cleanly.

My ride in Dallas was fine overall — on time, clean car, fair price — but the driver seemed unfamiliar with the one-time start code process and we spent about three minutes at the curb while he figured out where to enter it in his driver app. Minor inconvenience but suggests driver training could be more thorough on newer features. Once we got rolling everything was smooth and the masked number worked perfectly when he needed to call me.

Signed up in Denver and spent about 20 minutes confused about how the Ryde Wallet worked versus a linked card, and whether the AI assistant was booking things or just suggesting them. Once I figured it out everything ran smoothly, but a clearer onboarding flow or a quick tutorial would help new users a lot. The rides themselves have been great — no surge ever is a real thing, not just marketing.

Showed up to a babysitting job, rang the bell, no answer for 20 minutes. I left and flagged it as a no-show in the app. The GPS timestamp proved I was at the address during the booked window. Got my callout fee, no argument. Wouldn't have had that protection on a cash-based booking.

I didn't even know about the one-time start codes until a driver explained it to me. Basically the driver can't start the trip meter until I give them the code, which means no more drivers faking pickups. Used it three times now in Chicago and it works exactly as advertised. Small feature, massive trust builder.

Had a rider approach my car who clearly was not the person who booked. Asked for the code, they didn't have it, they walked away. The actual rider showed up two minutes later with the correct code. That feature is not optional safety theater — it works.

Took me almost two weeks to fully understand the per-slot capacity locking system. The tutorial videos help but they move fast. Once I got it, though, I stopped losing jobs to double-bookings entirely. My HVAC dispatch rate has gone up about 30% since switching primary platforms.

Used Ryde for grocery delivery in Phoenix for the first time. The app experience was clean and the Ryde Wallet made checkout easy since I had some credit loaded on it already. Delivery came in the promised window. But two of my avocados were overripe and my roma tomatoes were bruised. The shopper probably picked them fine but transit handling needs work. Would try again for pantry staples, more cautious about fresh produce.

Driver density in the Scottsdale suburbs of Phoenix is clearly still building out. I waited 18 minutes for a pickup on a Tuesday afternoon, which shouldn't be that long. The fare was fair and the driver was great once he arrived, but competing apps would've had someone there in 5 minutes. I get that it's a newer market but this needs to improve for me to rely on Ryde daily.

The platform is genuinely innovative and I want to like it more than I do. But the scope-change workflow mid-job is broken enough to cost me real money in idle time. Waiting for client app confirmation while I'm standing in their basement with a burst pipe is not acceptable. The fixed-fee model needs an expedited override path for emergencies. Dropping to two stars until that's addressed.

Opened my second location and needed delivery running the same week. Ryde Eats had us live in under 48 hours. The AI catalog pulled directly from my existing menu PDFs. Compared to the competitor that took three weeks and two phone calls to verify my business license, this felt like a different era of software.

Ordered groceries through Ryde in Miami — produce was fresh and the substitution on my Greek yogurt was actually a better brand. My only gripe is the app interface feels a little overwhelming at first because there's just SO much you can do. Took me a few minutes to figure out where grocery ordering lived versus the Ryde Eats section. Once I got it, though, it was seamless.

Took me a minute to understand why certain restaurant pings weren't coming to me, then I read about merchant-first dispatch — if a store has its own courier staff, they get priority. Honestly, fair. Still, on a Friday night I ran six Ryde Eats orders and four same-day courier packages, kept every cent of the delivery fees, and the live tracking worked without a single customer complaint. The descending commission structure on the ride side also means the more I drive, the smaller the platform's cut gets, which is the opposite of what I'm used to. Two-code handoff at pickup and drop adds maybe 20 seconds per job but it's worth it for the accountability.

Booked a babysitter through Ryde's home services for a Saturday date night in Austin. The e-signed service record before the sitter arrived gave me confidence that everything was documented and above board. She was professional, the kids loved her, and the whole booking was done through the same app I use for everything else. My wife and I didn't have to scramble through five different platforms. Will absolutely use again.