Halfords Retail

Spoke to Ronnie at Eastbourne today about dash cams. He was very knowledgeable, listened to me and answered all my questions also very enthusiastic about the products. What a really nice change to find great customer service! Thank you!

James @ Rayleigh weir Halfords - 10/10 service, I came in due to the light bulb icon on my dashboard, he helped me to find which light was the problem & changed my KA side light. He had a lot of perseverance and determination to get the stubborn light out (through the poor manufacturing design flaw) and it wasn't easy, but he did it all in the British heatwave nonetheless. Thank you James!

What on earth is happening at Halfords? I telephoned to arrange for a service on my bicycle. They gave me a date to take it to the Epsom store, and they called me the following day to give a quote for the work. I accepted the quote. Ten minutes later, they called today that they had no one to do the work, so please remove the cycle. I called central number and they promised to call back to make an appointment at New Malden. They have not called back. This old a trusted retailer is loosing its grip.

Booked a diagnostic check for a coolant leak at Plymouth store. Turned my son away stating that they do not do such repairs because they cant get a Ford Fiesta Mk7 coolant expansion plastic reservoir (even though they are available from Amazon!) Not a difficult repair, however with the pathetic excuse given got the impression they cannot be bothered.

Absolutely shocking service. This company I would not touch with a barge pole, they need to get closed down. Worcester store and customer services absolutely shocking. No ownership of an issue at all, you ask to speak to a manager and they are non existent. You purchase a brand new e bike from the internet only to receive not just 1 but 3 refurbished and all non working. This issue has been going on since end of April and is continuing. Let’s hope someone in a senior position at Halfords eventually has the common courtesy to call me.

Walked in to store,NORTH NORFOLK . Walked to an assistant all I wanted was two tyres fitted to my bicycle and one new spoke. Had bike with me so was told to bring in and it was booked in obviously it was a Sunday so it wouldn’t be done that day. Understand that I might have to order parts and understand that.. So this is where it all fell apart. Looking at the new tyres on the shelves wanting to pick the tyres I wanted to put on the bike fitted. Then for some reason their assistance started telling me I can’t do that. I have to have a phone call from the repairer to tell me all about my bike. I know what colour the bike is and the wheels are round so I don’t need that assistance. All I wanted is two new tyres and one spoke. Still told I can’t pick my tyres while I’m in the shop so I told the assistant to grab my bike and I wheeled it out your LOSS. Really need to listen to the customer first before jumping in . Did I ask for health check on the bike .NO. Did I ask for a service .NO. So the email you sent me to say thank you for booking your bike in. NOT NEEDED IS IT. Have a look at your CCTV see it all unfold.SUNDAY MORNING. Have ordered two new tyres with tubes eBay £33. Ordered spokes 10 in pack £5.69 both free delivery. Do it myself I’m at that age my first bike had metal brakes.

They taken 2 months for the bike they haven’t even worked on it the period it’s been there and done a tremendous job on it

Halford's Lymington - MOT, we all dread MOT day but Rich and the team at Lymington were so helpful, yes it failed but they were on hand to quote and although i thought i might do better elsewhere i returned to them the following morning and they sorted out the issue and the retest quickly, Rich and his customer service were outstanding. i woudl recommend Halfords to anyone. Keep it local. Thanks to all at the Lymington depot.

Customer service guy v helpful However told me I was booked in for same day break repairs and on taking bike to halfords as booked in by him it was not same day service it was just an assessment. The staff on booking libecwas most v certain it was same day repairs! Obvious there's a lack of training as they don't do this on a sunday . Fortunately as i was happy about this the halfords did do same day repairs

I am totally at a loss what to do next with this company, they have absolutely no idea how to run a company, which you cannot do without a competent customer service team supporting you. Halfords do not have anything like a competent customer service team working with them in fact they appear to be working against them !! How they are still in business beggers belief, just by reading the countless negative reviews gives you a 100% reason not to use this company, and I truly regret having not read them first. I went with the idea that this company was what I thought of as an established company, and I wrongly believed them to be trustworthy . Hang your head in shame Halfords you have totally destroyed the good name that was once known throughout the country. I will not bother going on through dates and promises I have received, I am done . I could spend all week relaying my experiences, but my stress levels are at breaking point and I see no reason to stretch them any further when the powers that be are just NOT INTERESTED. Learn by my mistake DO NOT GO TO HALFORDS!!!!

Items not delivered by specified time. Tried to use Halfords inquiry procedure to rectify but just sent in circles back to start point, very frustrating. Still not received items.

I bought a carrera impel 3.1 on line the next day I received a email saying it was at stage one of assembly within 2 minutes I had a frantic phone call from the manager at Cribbs causeway Halfords saying it wasn’t able to go ahead with the order I expressed my annoyance he couldn’t find a replacement This is farcical from a company I’ve used on many occasions and never will again I asked for my money to be returned immediately he said there’s a waiting process they were quick enough to take the payment I would advise no one to use them or part with their hard earned cash

Me again still trying to get my generator sorted out WHAT A Joke HALFORDS CUSTOMER CARE what do they do what is there purpose all they do is lie to you

I mistakenly signed up to Halfords premium membership 4 years ago. Since then, i’ve never used it. £54 per year for nothing. So, it made sense to cancel it. And so began five weeks of emails, phone calls, online chats and many, many swear words. It became obvious very quickly that their cancellation process is specifically designed to stop you from leaving. It starts with an online request form of several pages. Then the automatic emails start. Then some customer service emails begging you to stay or demanding to know why you are leaving. Then you get “special offers” to entice you to stay. More emails. Two more online chats. And then when you think you’ve left, they still take your money despite all this. So now you have to try and get a refund. It is an absolute nightmare. My best advice is “don’t join in the first place”. Stay away from this rubbish, unless you enjoy a challenge. Now i have to wait 4 days to get my own money back that should never have been taken in the first place.

I bought a travel cot from Halfords online and they sent the wrong product. 2 weeks after receiving the wrong product I am left with nothing. I contacted them countless times via live chat, phone and email. Each time it took days to get a response as they wouldn't give me any information. They told me that they couldn't speak to the supplier and they just kept saying 'someone would be in touch'. Eventually they arranged for the incorrect item to be collected, for which I had to wait in all day as they couldn't give me a time slot. They said that the correct item would be dispatched as soon as I informed them of the collection, which I did straight away. 3 days later they email to tell me that the item is now out of stock and they are issuing a refund. I bought the cot with a gift card and so now I am stuck with a gift card for a company that I cannot trust and nothing else I want to buy. This mistake should have be simple to resolve but instead has created a great deal of stress. I am now left with very little time to source a travel cot from somewhere else. Hugely frustrating and such a waste of time. Any reputable retailer would have sent out the correct item straight away or at least held one for me once the incorrect one had been collected. I hope Halfords review their shocking customer service. I certainly will be avoiding them at all costs in the future.

I asked the counter staff where the Swarfega would be. He said Never heard of it give me a brand name 😡 I said Swarfega. Try the polish isle. I tried every isle then got it from Screwfix. A car parts shop that doesn’t know what Swarfega is. Really !!!

I’m extremely disappointed with both the service and build quality I received from Halfords after purchasing four bikes, all marketed as high-quality models at a premium price point. I even paid extra for Halfords’ build service, expecting a professional standard. What I got instead was a frustrating experience from start to finish, and unsafe bikes that clearly were not assembled by specialists. I purchased the bikes on a Sunday, and was told they would be ready for collection by Wednesday. However, after making payment, the collection date was changed to Friday. I accepted the delay, but when I arrived on Friday, none of the bikes were ready. I called Halfords' main line and was informed the store manager would contact me but I never received a call. I returned on Saturday, and again, the bikes still weren’t built. I finally went back on Sunday, assuming that with a full week and the bikes in stock, the build would be completed and of a good standard. Unfortunately, this was far from the case. All four bikes were built poorly and inconsistently. There were loose nuts, crooked handlebars, improperly secured built-in stands, and reflectors fitted upside down or in the wrong place. To make matters worse, two of the bikes were identical models but were assembled differently. After just one day, the brake pads on my toddler’s bike fell off. A week later, on another bike for my 5-year-old, the entire front brake mechanism, which had clearly been left loose, came off while riding downhill, causing her to lose control & crash into bramble bushes. It was frightening, dangerous, and completely avoidable. This experience has shown that Halfords staff are not bike specialists. These are general retail employees being tasked with assembling bikes, including children's bikes where safety is critical. As the saying goes, jack of all trades, master of none. For anyone considering buying a bike from Halfords, especially for children, I strongly recommend going to a dedicated bike shop where bikes are built by trained professionals who take care and responsibility for their work. I won’t be returning.

I was hoping to buy some roof rails and a roof box from Halfords. When I tried to order online, I got conflicting information about the full kit not being available although the individual components were. Not a big deal. But then I made the mistake of calling the customer service number for advice. They immediately asked me for my personal information without knowing the nature of my enquiry, which I object to. I explained the situation and asked for the phone number of my local Halfords store so I could get accurate information of which parts they had in stock. I was told that the stores don't have phones. The customer service then put me on hold while tried to contact the store, and came back a couple of minutes later having failed to do so. The default response for any retail enquiry seems to be "you'll need to go to the store and ask them". Seriously, it's 2025. In the end I decided to make my purchase of around £900 from another retailer.

I sent you a letter of intent 2 weeks ago outlining issues i had with a electric bike that went faulty but 2 weeks have passed with no response from you so looks like I now have to take this to the next phase

Popped into the Andover store today. The team were busy and the store was moved about and I was unable to find what I needed. Dan was exceptional in every way, he is a credit to the business he went above and beyond to find a solution. Thank you very much Dan you made my day.