Reliance Home Comfort
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Very disappointed
Very disappointed. Had a technician come out and take a look at my AC fan motor. Bolt had come off and the motor and was knocking against the cage. The technician came and took two seconds to tell me that they won't be able to fix the fan motor because my unit is to old and the parts come from the states. Immediately recommended for me to buy a new unit. A new unit which was also quoted anywhere from 15,000 to 20,000. I asked if they could just fix the bolt on the motor and he said no that the parts are to old and "rusted". Didn't try to help me at all just gave me the contact number of a guy who can find out how much a new unit was. Oh the best part was that a new unit takes about 12 weeks to get here! No AC that whole time so basically I would need heat by the time the unit came in. When you live in a highrise condo with certain rules and guidelines you only have a very limited amount of companies who even service highrise condos. Which are: this company reliance, and Aire one (who also by the way came to see about the motor and also quoted me a new unit and didn't provide any help in fixing my motor) Finally after a couple weeks of looking and searching I found a company (denaeyer) who came out here in the morning. The technician (Desmond) took apart the motor and brought it down to his truck and replaced the bolt for me within an hour!!! No recommendations for a new unit, no BS about trying to get me to spend more money. Just an honest man who saved me from spending over 15,000! Reliance 0 Denaeyer 1