Maryam

Aug 12, 2026

extremely disappointed in their services, They are very bad bad bad

I have been a Reliance Home Comfort customer for approximately 10 years and have paid this company a significant amount of money over that time. Unfortunately, my experience has reached the point where I simply cannot recommend Reliance to anyone. This is not based on one bad appointment or one isolated mistake. Over the years, I have dealt with repeated problems involving service, scheduling, technicians, communication, and especially customer service. Getting an issue properly resolved can be incredibly frustrating. You call expecting someone to take responsibility and solve the problem, but too often you are left making more calls, explaining the situation again, and still not getting a satisfactory resolution. What makes this particularly disappointing is that Reliance is very good at collecting its monthly payments, but in my experience the level of service and accountability you receive when you actually need help does not come close to what I would expect after paying them for so many years. After approximately a decade of experience with this company, I have lost confidence in Reliance Home Comfort. I strongly recommend that anyone considering their rental plans, service agreements, or other products carefully research the terms, costs, cancellation conditions, and alternatives before signing anything. I wish I had done that years ago.