Nuffield Health Reviews

I wanted to make a scan but their service is totally awful. No flexibility,no reminders.not good value for money!

I cannot say anything negative about my experience. Thank you to everyone that I came in contact with.

I'm a member of Nuffield Gym at Edinburgh Omni Centre. I am very disappointed with this gym for multiple reasons. Firstly, I recently received an email informing me that the monthly price for my membership will increase starting January 2025. I have a yearly subscription that I pay monthly, and I was under the impression that choosing a yearly membership would lock in my rate for the year as a sign of loyalty. However, when I sought clarification at the desk, I was told that even my yearly subscription will be affected by the price hike, which feels unfair and deceptive. To make matters worse, I cannot even cancel my subscription despite the price increase, which adds to the frustration. Secondly, the facility's maintenance and cleanliness are severely lacking. The sinks and showers are often extremely dirty, and many of the machines are broken. It's not uncommon to find that there are no towels available to disinfect the equipment, which is a basic hygiene expectation. Additionally, the gym has closed on multiple occasions without prior notification to all members, citing drainage issues. Even when it is open, some equipment is frequently unusable due to the same drainage problems. This lack of communication and ongoing infrastructure issues make the overall experience very frustrating. As a paying member, I expected better from this gym in terms of transparency, cleanliness, and maintenance. Unfortunately, I cannot recommend it to others based on my experience.

I found the whole experience was a pleasant and managable one. My P.T. T.J. Hudson was excellent throughout and soon allayed my fears that an old chap like me would feel like a fish out of water in a gym. I never felt judged and found the gym to be a friendly and safe space for everyone. I did see a real improvement in my general health and joint pain following the joint health programme.

From the first phone call with lovely Dawn to book an appointment with a consultant, to leaving hospital after my knee replacement operation managed and performed by Mr Alazzawi and Mr Hussein for anaesthesia, I was impressed with the receptionists, consultants, x-ray department, the cleanliness, delicious food, efficiency and kindness of all engaged in the running of the Nuffield Health at Parkside Hospital Wimbledon. Thank you all.

I had an open mesh Inguinal hernia repair procedure by Proffesor Adam Frampton at Guilford Nuffield. I just want to express my gratitude to you all for changing my life for the better. The care was first class from all involved & surprisingly just a small scar.

Always a long wait despite the price paid…I booked for a blood test weeks ago; and after 50mins they told me the (walk-in) lady in front of me had been waiting an hour so to wait a bit longer... Service is slightly better (they are trained to be more polite) than the NHS but clearly over subscribed! This happened at the Warwick branch.

Unfortunately, this gym is way past its prime. Virtually impossible to book classes, even during the day time (I expect the gym is oversubscribed). The quality of the classes I've taken is decent, but the rooms are pretty small, and there are no windows. The family time in the pool is very limited, and the changing rooms are disgusting. Some members think that the saunas are for drying clothing, and the showers are simply mouldy. I had a 1-month rolling contract here, terminated it according to the requirements over a month ago. I've requested a follow up and have not received one. Currently my son's membership still continues to be charged for, despite the fact that he is not permitted to attend on his own. The whole place is a shambles. No customer service to talk of. The membership manager who I've been in touch with has simply ignored my messages for weeks now. Incredibly poor experience throughout. I would never join here again and would urge others to follow suit. Even at the seriously reduced rate I was paying it was nowhere near worth it.

Nuffield Health Gym Facility I am deeply disappointed with my recent experience with Nuffield Health. It’s not about the gym facilities themselves, but the absurd and unprofessional handling of memberships and payments. I stopped my direct debit last October, believing that if I no longer use the service, I shouldn’t have to pay for it. This seems like basic logic, doesn’t it? To my surprise, I recently received two letters threatening me with debt collectors unless I paid £47. Unbelievable. When I called to sort this out, the person on the phone insisted it was a one-year contract. Even if that’s true, I’ve already fulfilled more than six months of it, which should allow me to cancel. Then, they claimed I needed to provide notice—which is absurd. Stopping the direct debit is a clear signal that I’m no longer interested in the service. Why should I jump through unnecessary hoops for something I’m not using? This is a service, not a rental agreement or a life-long commitment. It should be simple: if you’re not using it, you shouldn’t have to pay. But no, companies like Nuffield Health make it difficult for customers to leave and resort to heavy-handed tactics to take your hard-earned money. Worse, they don’t clearly explain the terms of their contracts upfront. It feels like they’re relying on customers to overlook the fine print so they can trap them later. This experience has left a very sour taste in my mouth, and I’d caution anyone considering joining Nuffield Health to think twice. Make sure you understand every clause before signing up, and be prepared for a struggle if you ever want to cancel. Rating: 1/5 – Only because the gym facilities were decent when I used them.

The Nuffield hospital gave me exemplary care throughout my stay, treated me with care and dignity within a professional and flawless environment. The whole procedure and stay was seamless and reassuring. I wouldn't hesitate to recommend this health care provider.

Care in the hospital great, guess that's the main thing. However, they are not really upfront about charges and every single blood test is itemised, with a procession of invoices arriving. When you phone you get the usual "higher than usual call volume", "all agents busy" & when you do get thru it's never the right person. Next time we'll try a different provider, it's the only way to respond, but sadly its the same whether its a train company, the council and even worse if its HMRC.

Worst gym I ve ever been to. Most of the facilities outdated or not working... Pool is closed very often and they can not be botheres to notify customers by text or... You can go in and out hardly ever be noticed let alone greeted by any members of staff. They re usually in two's chatting to each other, its a challenge to get their attention. Duty managers can not deal with anything, I do not know why they have them there anyway... I would never recommend this to anybody... 0.5/10

The Nuffield Joint Pain Programme is an absolutely fantastic experience. Not only is the offer exceptional, but the programme itself has helped me immensely. I suffer from fibromyalgia and various complications post-Covid, the pain mainly being in my lower back and hips. I went from being a triathlete to a couch potato in the space of three years. Whilst I am not back at my pre-Covid fitness, and I’m not sure I ever will be, I am definitely better and my pain is reduced. I am able to manage my pain better and understand now that I am not doing myself harm by doing certain exercises. My movement is much better and I am stronger and more coordinated now.

I had a consultation with Nuffield Health in July which was part funded by my private insurance. The experience at Nuffield St Barts was positive but it has been the follow up on payment which has absolutely abysmal. They charged Bupa twice so whilst they paid the full cost initially, they were then credited back the 50%. Ever since then Nuffield Health have been hounding me to cover this payment, despite it being billed in error. I have responded multiple times explaining the situation, including written emails from Bupa confirming this payment was incorrect and for Nuffield to pick up with them directly to which no one replies. I then received a letter in the post telling me they are going to pass my details onto a debt collection agency. I have since sent multiple more emails including customer service and complaints and STILL no one replies. They should be ashamed to claim they are in the industry of care when they bully individuals and refuse to enter into conversation to try and resolve the issue when they are at fault. Adding an additional edit to confirm that despite the reply below it’s since been a further 5 weeks of no contact since they said my complaint has been put “under investigation”.

Ilford management absolutely rude. I was very friendly with them last one year offered my help with friendly but they are making this toxic way without helping me .. I have serious health conditions and i have been to doctors for so many treatment and I'm on medication but management didn't even bother to call and ignoring my email.. as a member i have right to say something but they are not listening.. misleading business..now I have decided to take them to the court 1) lifeguard refused to helping me when i was choking..I have reported to the lifeguard manager nothing..same lifeguard using mobile phone and sleeping on duty poolside.. 2) staff new thing wearing dirty trainers 3) sauna doesn't work last 6 months.. I would like them to give me refund back coz the service and quality not great at all.

I have recently undergone total hip replacement. I found the whole experience from the very beginning with an appointment with Mr Kulkarni to be the friendliest, most helpful and professional. The whole team at The Nuffield couldn’t have been more helpful and wonderful. That includes the very important ‘behind the scenes’ people like the consultants secretary, the NHS coordinator to the ladies in the front desk. I have never experienced such wonderful care and was almost sorry to leave the hospital.

I am a member of Nuffield Health club and have been for a number of years, my membership was transferred over a few years ago from Virgin Active when they sold to Nuffield. Prior to this I had signed a contract with Virgin for "Price For Life" Diamond membership and was assured that this contract would still stand. However I received an email from Nuffield this morning informing me that they are now going to impose an annual increase, no mention at all of the contract that they are obviously intending to break. I am not sure if they are in their legal rights to do so but even so this has been handled very badly, surely there should have been some correspondence to explain what was happening rather than just arbitrarily slapping on the increase without any explanation. I am extremely disappointed and as a loyal member of over 20 years feel very let down. The attitude of the member of staff I spoke to was not good, she had very little understanding of the situation and when I asked for this to be escalated her reply was "well they will just go back through me anyway"

Excellent care throughout stay, well informed throughout. Kind and caring staff, great food and nice private room to relax. I would definitely recommend to anyone and be more than happy to have future treatment here again

I’ve been a member of this gym for some time, but I’m beyond disappointed with how things have gone downhill. First, the hygiene standards are appalling. The lockers and spa area are consistently dirty, and the showers are old, moldy, and frankly disgusting. To make matters worse, the jacuzzi has been canceled entirely, which was one of the few enjoyable amenities they offered. The overcrowding issue is unbearable. Despite already being packed, they keep signing up more members without expanding the facilities. This means we often have to queue for machines, and with only a few outdated and poorly maintained ones available, it feels like a constant battle just to complete a workout. Adding insult to injury, the fees keep increasing, which is laughable given the poor quality of the experience. The gym feels more like a money-making scheme than a place where members' fitness and comfort are prioritized. Save your time, money, and sanity—find another gym that values its members and maintains basic standards.

I've had a lifetime membership contract with Nuffield since 2008. The lifetime membership contract confirms that the fee will NOT increase while I'm a member and there's no break in the contract. I've recently received an email from Craig at the Chigwell branch indicating that my fee will go up. They don't care about breaking contracts. Their CEO has just had a massive pay rise while equipment in the gym keeps failing with lots of health and safety issues at their gyms. There's clearly no investment in gyms with mold in showers and constant water leaking in the ladies changing room. So if you are looking for a gym to join please avoid Nuffield Health gyms. P.S. with regard to terms and conditions at no point did Nuffield or Virgin indicate that the terms and conditions would change. Also, beware that your membership is increased more than once a year. My point is there's no clarity in terms of how often price will increase.