Nuffield Health Reviews

They increase prices every quarter, even though i have a one year contract agreement. How is this even possible? I would not mind price increases, if they could keep the facilities in clean and working conditions. Mold in the showers, broken/old equipment, permanently closed hot tubs… we get less, but pay more. The most weird thing is that not all members receive a price increase, some pay more, some pay less..

Been a member for over 20 years . Several takeovers now nuffield in charge it's gone downhill. Equipment old and constantly out of use. Showers seen better days...cracked tiles etc. Prices increased facilities decreased Many people get reduced rates but long standing members pay full. Originally we bought a lifetime membership...this is now obsolete. Generally the gym is a massive let down.

I’m shocked that this gym has increased the monthly fee despite my having a one-year contract with them, which hasn’t even expired yet. I definitely won’t be renewing my membership!

Excellent operation here with excellent care from the nursing staff. The only downside here was the eyewatering amount they charged - £19,097!!!

Nuffield, Brondesbury Park. I was referred to the Joint Pain Programme and it is great. It has really helped me over the weeks with my mobility and pain management. Paulo is a great trainer - very knowledgeable and experienced, very good communicator and good listener. I thoroughly recommend it. The gym has a very good atmosphere and the staff are very helpful and friendly.

At every meeting the chap (Damien) was kind and sympathetic to our needs and understood when some aspects were difficult, suggesting alternative options. The programme was well run and I feel I have made progress in my health, fitness and balance despite losing a week through a hospital inpatient stay.

Oh dear, a planned visit with an unacceptable waiting time and an unfortunate encounter with the hospital version of Basil Fawlty: Mr Angry the Nurse. We visited this hospital for a repeat procedure, which had been previously been carried out at the other main private hospital in Cambridge, so we knew how it had been handled elsewhere. We arrived promptly at 7.30am, was quickly booked in and shown to our room by a very efficient and friendly receptionist, followed by the obligatory check in by the Ward Sister. All very pleasant. An unknown man came in our room soon, without any introduction, muttered a few words and left with our paperwork: no idea who he was. Was he the cleaner? We waited an hour or so, and then another patient arrived in the room next to us. We heard the same man who had seen us, loudly bark orders at the new arrival on what he should be doing to get ready for his visit. A bit like an annoyed parent telling off their naughty child before walking off. All rather strange. Time passed and this same man came to see us again, again no introduction but we saw his name badge and realised he was a nurse. We then had a conversation that could have been straight from Fawlty Towers. Firstly, he gabbled away in indecipherable hospital terms and acronyms about our planned take away medication. We asked him to clarify what he was saying as we didn't understand. You could clearly see he was becoming irate. How dare we speak back. As part of his response, he told us about the cost of our planned medication and, as we already knew the cost to buy this privately, we knew this was incorrect by a long way. Oh dear, we shouldn't have queried that. Now imagine Basil Fawlty and the infamous scene of him beating his car with a branch that he has just ripped off a tree, just because things aren't going his way. Poor innocent car and tree. You could see the steam coming out of Mr Angry's ears, his face going a lovely shade of red, and his voice going up a few levels. We actually had to try and placate this man and fortunately for us, he soon left. How bizarre and unpleasant. What a rude man. Rather than let this spoil our visit, we just had to laugh and fortunately that was the last we saw of him. My surgery was eventually started about three hours after our arrival. This is simply too long to wait for a scheduled early morning treatment in a non-emergency hospital. I could understand the wait if I was in the large NHS hospital with an A&E just down the road : just so happens to be where I work on the wards and in A&E. All the other nurses and surgery staff were wonderful. I was half expecting for our food and drink to be served by Manuel. I should have asked for a Waldorf salad. We were discharged quickly and on our way. We have had numerous visits to this hospital and the other main private hospital in Cambridge. Given the choice, we won't be coming back here again given the unreasonably long time we had to wait and the very unpleasant encounter with the Basil Fawlty: where was Sybil to bring her husband back to earth? I was half expecting to see Polly walking around or spot the Colonel in the waiting area sneakily having a drink. I wonder if Mr Angry drives a red Austin Countryman? If you're driving around Trumpington Road be on the look out for a red Austin Countryman and steer well clear. You have been warned.

Poor physiotherapist treatment, refused to accept insurance even though they should have done, aggressive debt recovery process (for sessions that therapist failed to turn up to !). Would never use Nuffield and actively discourage others from.

Had a full knee replacement at the Nuffield Clayton on the 20th Nov 2024. I found the whole procedure, from consultation through to recovery to be exemplary thanks to the team at Nuffield. Their dedication to supporting patients with respect knows no bounds. They answer your phone call quickly and deal with every aspect efficiently. Even their correspondence is polite and welcoming. All the staff from the front desk, the ward, the catering etc right through to theatre are wonderful caring happy people.

Referred to Leeds as an NHS patient for osteoarthritis in knees. Was just told "lose weight and go to aqua-aerobics" NO interest in pain, knees giving way on stairs. Didnt even examine! Feel so let down and fobbed off. Cant help but think had I been paying, it would have been a different outcome.

Chingford has no heating in their yoga studio. We have repeatedly been told it is being fixed for a month. But today the system is still not working and blowing cold air from outside into the studio. No apology and no discount offered - not even a free hot drink after the class! If you are thinking of joining at Xmas or NY, don’t do it.

The staff from the reception to the nurses to the catering staff were absolutely amazing after my father inlaw had a full knee replacement and we can not thank them enough for the care and support they had provided. The reason for the low stars is because of the anaesthetist Dr khaushik who insulted me while I was visiting saying I should lose some weight to say I was mortified is an understatement. The statement made by him was uncalled for as i was just sat there in the room minding my own business why he felt the need to make that comment i really don't know but i raised this as a complaint with Nuffield leicester and till date have had no acknowledgement what so ever hence another reason for the low rating.

Sorry completely unprofessional they do not respond to phone calls do not respond to messages please avoid this this hospital.

If undergoing surgery or anything that requires pain management, please ask lots of questions about your anaesthetist! Whilst I had excellent care from the surgeon and nursing team, the anaesthetist was hasty, clumsy and unprofessional and left me with damaged vocal cords and pain when swallowing. Interestingly, my wounds from surgery are healing very well in comparison as I was lucky enough to have a great surgeon.

my experience with nuffild joint pain program is very good thank you k.waite

Great experience and faultless serivice throughout my hip replacement procedure. Staff are wonderfull. The whole stay was handled with care and attention throughout. Huge thanks to all the stall and consultant.

I was looked after well in comfortable surroundings. I was kept informed of timings and what was happening. I felt cared for.

I highly recommend

This was my first time having an operation under general anaesthetic. I was a bit apprehensive going in. The staff in this facility were absolutely magnificent in reassuring me and looking after me, from the moment I walked in to the moment I left. A truly fantastic facility, with excellent services, great facilities, and above all, an outstanding team of people that look after you every step of the way. The operation was very successful and the positive difference it has made to my every day activities is incredible.

My wife coulld not fault her treatment and her stay at Nuffield Bournemouth. The staff were very attentive, Consultant very informative.. Made her stay a lot easier and follow up was excellent.