Michaels Stores

Tried to purchase an item online with Michaels Store. A pop-up came up and said if I sign-up I will get 25% off, so I signed-up. Went to make my purchase and the site would not except the 25% off. I called and was switch to the Philippines were no one can understand English. Tried to asked to speak to a manager and they asked me a list of questions that had no bearing on the subject and never put me through to a manager. Instead he switch me back into the queue. I gave up and decided to stop shopping at Michaels. If a store can't provide good customer service why would I shop at that store.

Michaels change. I dont understand what is going on with Michaels now. They are beginning to turn into Hobby Lobby with only offering one 20% percent coupon, which I am not used too. I have spent a very hefty amount at Micheals so some of the changes that i am aware of is the printing of coupons once you make a purchase, the different coupons you receive when you log onto the app, the coupon you receive when you make a review on line which is a very extensive time consuming process. Another thing i have a problem with it the REWARDS I do not understand how you are supposed to get rewarded.

I would think you could offer some rewards for doing this survey. It was quite lengthy.

Cashier was great. Floor staff knew location of items and about the items. Discount. Cashier very helpful at applying discount to my purchase. She brought it up. Welcomed me back anytime (wearing face shield as opposed to mask in which I can't breathe due to medical condition.

Can't put 0 stars cause that is what you deserves. Went in to buy a jersey frame at 129$. None on the shelves but the cashier tells me that there is 4 in stock in the backroom but to come backbin 4 days as it is toi dangerous to get it from the backroom.... will never shop again at Michaels

First of all, during the lasted survey that I tried to respond to was more than frustrating. I was in the process of explaining my last purchase with them and it was very detailed. Only to send and complete the survey I was told my time to complete the survey ran out. Total BS. The new Rewards program is very disappointing. Rewards were unable to be scanned in store. Trying to have the cashier enter the reward manually at register and myself trying to add to an online order failed. The newest reward, $10 off with a purchase of over $40 in two visits, never happened. When I inquired, I was told that I didn't meet requirements. This after I showed them the receipts of murchandice purchased under the allotted time frame. I missed out on over $15 in rewards. I want to continue being a loyal customer. That will be determined by how this review is handled. I do not expect a response. I may use Amazon, other online purchasing for my merchandise.

I have shopped on Michaels.com for years and recently had an issue trying to get a refund for a $100+ order that was damaged in transit and never delivered. After trying to get my refund for a couple of weeks with no success, I did a chargeback to recover my payment. I placed a new order with Michaels.com last night for $85.00 with multiple items and received an email this morning that my order had been cancelled. I am trying to find out if they cancelled the new order BECAUSE of the previous chargeback and am getting the run around from customer service telling me to replace the order. Why would I waste any more time? I am disappointed because this has always been my goto store for craft merchandise. Thank goodness Joann and Hobby Lobby still care about retaining good customers...

I would give this 0 stars if i could. I have a HUGE issue to dispute. I just spent an hour on the phone receiving the worst customer service from your hot line. In the middle of September I spent almost $65 ordering Halloween decor from your online store. 2 items showed up broken so on October 2nd I called to ask for a refund. They said that I could throw away the broken items and that 2 new items would be sent to me. Over a month went by and I still recieved nothing. Today I call and get put through the ringer with the with people who barely speak English on the phone to have them fight and argue me every step of the way. The second man I spoke to wouldn't even give me his name after I asked him for it. After all that hard time I wasn't even offered a gift card or even a comping of my entire order just because of the hassle I went through! Clearly through my phone number and email you can see that I'm a frequent shopper at your stores and now because of this I won't ever go back. I would like the emai or reference to file a complaint to your cooperate office

I had the best customer service experience I have ever had in my life thanks to Adonis Cook the store manager. I was helped from the time I walked in to the time I walked out, and I received everything that I was looking for plus more.Adonis went above and beyond his ability to help me and he did everything he could to make sure I left with what I needed and the assurance I would be able to do it again the next time I came back. He deserves a raise and to be publicly acknowledged by the company for his customer service and effort to help me.

I purchased some items online from Michael's and 1 came broken. After trying to get in touch with a rep for hours, they said they would send a replacement item. That was 4 months ago and nothing ever came. And now you cannot even get in touch with anyone on the phone! Worst customer service, out right robbery.

The Gettysburg store is my favorite. The workers here are very polite, knowledgeable and helpful. I also appreciate the electric scooter there. I am on oxygen and cannot walk far. Thank you!

I'd give 0 or 1/2 star if either were an option. Ordered one Lego set online for in-store pick up because it was several dollars cheaper than Amazon. The Michael's website indicates any in-store pick up order placed before 3 pm will be available for same day pick up. My order was placed at 4:15, so I assumed it would be ready the next day. I received notification that my order was received, but no email or text indicating it was ready for pick up. Two days later, I try and check status. It's listed as "Pending." I try to find out status via both chat and phone customer service (if you'll pardon the expression). No one seemed to know what was up with my order. One CSR told me that it actually was marked "Ready For Pickup" on her system. A different one told me it was canceled. (Glad I didn't take first person's word that it was ready) Another one kept telling me about "Same Day Delivery" and "Free Shipping" policies even though the very first thing I said was that this was an "In Store Pick Up" order. Even after I repeated that this was an "In Store Pick Up" order, they continued to tell me about "Same Day Delivery" and "Free Shipping" policies. Turns out, the store canceled the order, but didn't notify me that they did so. And for some reason, the "Track My Order" system didn't know it was canceled. Spoke with a CSR manager who did some checking and got to the bottom of it. She kindly extended a e-gift card which I used to order the set from a different Michael's location. So, I now have my set and everything seems good. At this point, I'd give them 4 stars. Then I start getting texts from Michael's about the original order which was canceled by the store. The texts say that my order has been received and that they'll let me know when it has been shipped or is ready for pick up. The text included an opt out option (Reply STOPALL to unsubscribe), so I replied "STOPALL" and received a text saying I was successfully removed. Texts did not stop. When I once again reached out via chat, I was told that I didn't do it right. That I needed to reply "STOP" instead. I explained that that is not what the text stated. They said they didn't know why that was happening and that I should reply "STOP" So I did. And I got a text confirming that I wouldn't receive any more texts. Until I started getting texts about the cancelled order again. Again I tried "STOPALL" and "STOP" and got confirmation texts. And when I get more texts, I reached out again. The CSR I spoke with said all they could do is cancel my account. So the did. And then I got more texts. Reached out again. Supposedly, it's been escalated to Marketing and IT. We'll see if it stops. Should've spent the few extra dollars at Amazon.

Do not order online thinking you can easily exchange. Waiting in line behind twenty people just to exchange and manager said that’s what I have to do. I literally have two damaged and two new with receipt. Never again.

My visit to Michaels in Columbus MS was just about as perfect as it be. It makes such a difference when you go into a business, unsure of what to purchase, and the employees are cheerful and eager to help, without being pushy or overwhelming. I felt like they were knowledgeable about the products I was searching for and it made me feel confident about my purchase. I have been in stores where it felt as though the employee was bothered by my needing help, and didn’t know anything about the merchandise. I didn’t feel that way at all here, and I just really appreciate it. Shoutout to Grant and Tammy for being awesome!

I ordered an item on line as a gift for my daughter who lives in another state. All my information was recorded and I received a confirmation email. Not more than an hour later, I received an email that my order was canceled. I called the number provided with the cancellation notice. The connection was terrible and I was having trouble understanding the person. Finally I told him the line was making a crackling sound. He said he was going to transfer me to another department, but I got disconnected. I called the number back and I got a recorded message asked me for an access number, which I didn't have. I tried calling the store directly and the message said the number was no longer in service. This isn't the first time I've had trouble with Michael's. I got a gift certificate on line for a friend. When she presented it to the cashier, it did not work. Fortunately I was with her and I had the confirmation email on my phone. The store manager had to call headquarters and get the mess straightened out. From now on, I'll go to Walmart or order from Amazon. At least they have the courtesy to work with the customer. And why do I have to Continue with either Google or Facebook with this review. The corporate office needs to know about how poorly their stores are being run.

Thank you Riley!!! I was in store #8771 quite overwhelmed trying to find materials for my child’s craft project. Riley took the time to help me find every single item I needed as well as guide me on how I can complete this project though I have not a crafty bone in my body. Michael’s should hire many more employees like her. Thank you Riley!

Why would you send text messages at 3:30AM in the morning!! It woke me up and then I couldn’t go back to sleep! I cannot silence my phone due to work requirements.

Michaels store 2062 Seriously has to be the worst craft store I've ever gone to. The store was a mess. I was waiting 20 minutes for the only available cash register with only one person in front of me in line. The manager walked around doing I don't know what. I asked the sales associate if there was someone else to ring and she looked at me and completely ignored me. She was so rude! Finally someone else opened a register as the line built behind me. I asked for the rude sales associate's name, I was directed to the manager who still made me wait to talk to her. I asked for the sales associate's name to put in a complaint and she refused to give it me, telling me that she would speak to her and there was no reason for me to take further action. Worst craft shopping experience ever!

If I could give less than 1 star I most definitely would. I decided to try out the Michale’s framing department for the first time when I went to get my mint condition, 1999 Blink 182 “Enema of the State” album release poster framed. This poster holds an incredible amount of sentimental value to me and when I was talking to the staff member who was helping me out at first, she told me I absolutely HAD to leave my artwork with them, even after asking multiple times if they could just take measurements and allow me to bring it back to Michael’s when my frame arrived. When I was called to pick up my artwork I asked to see the finished product before I left the building. The girl I was dealing with was hesitant to unwrap my frame and to my surprise, my irreplaceable poster was scuffed VERY badly. A poster that I have kept in perfect condition since a child, a gift from my parents, is now ruined because of the Michael’s staff. 20 years in my care and it was kept in perfect condition but a few days with Michales and it has been ruined. This poster can’t be replaced and the carelessness of the Michael’s team has made me extremely upset. Never again.. I urge you to STAY AWAY!

I came in the other day to buy ribbon. Much to my surprise what I was looking for was not in the ribbon section. After looking in other departments, I went back to the ribbon section to settle for what was there. While at the check out, Alyssa asked if I was able to find what I was looking for. I told her how disappointed I was that what I was looking for was not available. Alyssa suggested the Christmas dept.(embarrassed that I didn't think of that, since it's so prevelant this time of year) YES! What I was looking for was there. I was so pleased that she asked, and directed me to where I could find . Not only was she familiar with the merchandise, she gave me pleasant, excellent service! Made me feel like a valued customer. Thank you Alyssa for excellent service!!