Michaels Stores
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Misleading Shipping Charges — Beware the Fine Print
I placed an online order for five 12" x 12" Studio Décor shadow box frames, totaling $110. The product page stated “Oversized Shipping Fee: $3.99 per item” but also claimed “Free over $49” immediately underneath. Naturally, I expected free shipping on an order well over that threshold. Instead, I was charged nearly $20 in shipping fees. When I contacted customer service, I was told the frames were “oversized” and not eligible for free shipping, even though that wasn’t clearly stated. The language on the product page is contradictory and misleading. This isn’t about $20, it’s about transparency. If oversized items aren’t eligible for free shipping, that should be clearly disclosed without conflicting statements on the same page. I’ve shopped at Michaels for years, but this experience left me feeling nickel-and-dimed and misled.