Lyca Mobile UK Reviews

Was supposed to be an unlimited data package but apparently it's not truly unlimited and has fair use policy. Lol like Giffgaff who say unlimited but have a 100GB cap where the service is slowed to an unusable speed of 100kbps

Fast and accurate

I had I bought a simple pay-as-you-go SIM for a friend visiting me, but it has been impossible to cancel. Even after I disabled auto-renewal, Lycamobile continued to take money from my account every month without my authorisation. Customer service was unhelpful and slow to respond, leaving me no choice but to raise a dispute with my bank. This experience has been frustrating, dishonest, and completely unacceptable. I would not recommend Lycamobile to anyone

Took wrong payment amount £6 instead of £2.50 on monthly. Took ages to get the money back. Signal was awful. So got pac code to move to another network which I did straight away. The following month still asking for money. Emailed 3 times to customer service email times to check if I needed to pay and ensure my account had been closed down as it doesn’t appear to be. Then got threatening email as still hadn’t made email, all whilst not responding to my email!!

My wife and I are already Lyca customers and I got my son a Lyca pay as you go esim. Recently got him a new Lyca pay monthly esim and contacted them to cancel off the pay as you go as he didn’t want the number. Then the problems begin. Zero response from Lyca regarding the request, just threatening emails daily saying they can’t collect payment and that a late charge will be added then to top it all, today get a email saying they’ll report it as a missed payment on credit reference agencies???? It’s PAY AS YOU GO hint in the title, yet emails to customer service and complaints may as well be flushed down the toilet. Lastly signal quality has somewhat diminished in our area so will be looking at moving all accounts as not providing the service they claim.

Absolutely shocking company. I took out a contract in January, which I cancelled within the initial 14 day period. They have continued to take money from my account despite numerous complaint emails weekly since January. We are now almost in September and there is still no resolution. Thankfully my card expires this month so no more payments will be taken, but this is just ridiculous that they won’t cancel the contract - even after proof of the original email was sent to them. I have received emails, that are clearly mass generated, stating that the contract is still active. I do not recommend anyone taking out a contract with them.

After switching from another network to Lyca, I was completely ignored when trying to get help. Only after reading the reviews did I realise what I had fallen into – and how big a mistake it was. Avoid this company if you don’t want extra problems in your life. I switched to Lyca and ended up without any signal for over a week. Not only did they fail to activate my new number, but after the “help” of the first agent, they also deactivated my old Lycamobile number. Other agents then told me the number doesn’t match the ICCID – even though it matched for the first agent. After that, they said “we can’t help you” and I lost both numbers. They ignore emails, PAC requests go unanswered, and live chat is a joke – hours of waiting, no real help. I’ve never experienced such poor and chaotic service from any telecom company in any country.

Hi, I’m sorry to say that Lyca mobile net works very slow and service is very poor, because it is taking so long time to answer your call.

Absolutely awful service. After more than 20 emails exchanged, Lycamobile still refuses to close my account. Their responses take weeks, and every time they come back with excuses saying my information doesn’t match their system—even though I’m the account holder and the only one with access to my email. They keep billing me for a service I don’t even use, and every attempt to resolve this has been ignored or delayed. I thought my experience with 3 was bad, but Lycamobile is on another level of unprofessionalism. Stay far away from this company. Ridiculous, unhelpful, and completely disrespectful of their customers.

I have unlimited data, texts and calls But I've noticed you can not go online when making a phone call which seems silly, I find it very annoying otherwise it would be a 5 star review

Reliable coverage, fast speed and working great for international calls at low rates

Always get renewed every month and I always get notified when my allowance ends.

I love lyca so so so much it is the best service for data

Good service 👍

Started a contract for our European holiday, data didn't work as we arrived in France leaving us stranded while trying to navigate. Ended up paying EE roaming charges instead. Logging in to the app and website was painful. Terrible buggy UI. No way to cancel on the website. Had to call up to cancel since no one got back to my emails in over a week. Managed to cancel over the phone (within the 14 day cooling off period) but was told I'd still be charged pro-rata for the time used (despite emailing to cancel right away). The lady on the phone said she saw some megabytes used, but I don't know how as mobile data never worked for me. Feel a bit scammed. So I'm charged 50% of a month I didn't use, that didn't work in the first place. Terrible provdier. Never using again. Edit: In reply to Lyca's response. Yes it worked when I tested it in the UK the day before I left, then never worked in EU.

Bought a Lyca Mobile UK SIM card in June while on holiday. It never worked. Couldn’t reach Lyca Mobile customer service and can’t cancel via the app because it doesn’t recognize my email. I’ve emailed to cancel and get a refund, but Lyca keeps charging me for July and August for a service I have never been able to use. This feels like a Lyca Mobile scam. Cancel my subscription now and refund my money.

4 fraudulent accounts opened in my name from November 2024 , to May 2025 . Still impossible to speak to anyone regarding this matter and no one has given me an update as to what’s going on or happening , also sent a formal letter to head office in London which I’ve had no reply or acknowledgement to say my letter has been received . Provided id to show I haven’t opened the accounts . This is seriously affecting my credit file and also had correction of notice on my credit file with locked password when all these were opened . Which wasn’t followed when given these accounts out? Otherwise this wouldn’t have happened if proper protocols were followed, and my correction of notice was viewed on my credit file. The company don’t seem to be taking this seriously and giving me any updates as to what’s happening , in the mean time my credit file is been destroyed . This is now my third review , when I feel like this could have been sorted a lot quicker and promptly .

I no longer have the phone the esim was registered on. I am trying to access my account to close it by phone and chat and am being told repeatedly that my name and data of birth I am giving do not match those on the account. Yet they were happy and able to set up initial and ongoing payments with those very details? And I am expected to resolve this situation how? And in the meantime I am still being charged. OFCOM time. Response to lyca reply: Well that is just more evidence of something obviously very wrong with your systems as the lyca number, my name and my DOB are all the ones on the account you see fit to charge me and message me about forthcoming charges for but you are unable to access it to close the thing? I have repeatedly given you the correct number, name and DOB. What more can I do? This is on you, not me!

It was a scam when I took the contract with them it said £7 first month I paid £7 after first month it went to £15 every month when I rang them to speak to them why they said it was only for one month which is it was a lie because it never said it was just for a month. I cancelled the contract with them And they promised me £15 back to apologise they never did they still try to take money off me every single month I would never ever go with them again.