Lyca Mobile UK Reviews

The guy I spoke to EDZ regarding data plan was very good as he spoke step by step making me understand causing me to do the plan

Received the card within a day, which was excellent

A very bad experience. I was looking for a replacement for another provider and Lyca seemed pretty good, I was wrong. I moved two numbers and only one transferred correctly, the other seemed to not ever connect to make calls and only received calls sporadically and NEVER sent any calls to voicemail. So Lyca lost this contract almost immediately. Today the data only SIM stopped working without any warning. After a phone call to Lyca 'customer service?' I was told we had exceeded our 'unlimited data' via their 'fair use policy' and the only way to prove that I am not operating a business or any kind of illegal websites, really?, was to send an email proving who I am and stating that I have a large family that uses the internet a lot! And they might reconnect us after 48 hours! That's enough I think, goodbye Lyca.....

Shocking service, likely data breach, and zero accountability I signed up with Lyca Mobile in February for a 30-day unlimited rolling SIM. What I received was another customer's SIM card. When I contacted customer service because the SIM didn’t work, I was told I failed the security checks — because the SIM belonged to someone else. It took over 30 minutes of arguing before the agent finally realised that the phone number on the SIM didn’t match the account I had signed up for. The incorrect SIM was eventually blocked and a new one was sent out. But now, someone has accessed my account and upgraded it to a 12-month contract — something I never requested and absolutely did not agree to. I only needed the SIM for a short period. Customer service has been completely useless, repeatedly fobbing me off and insisting I must have upgraded it, which is simply untrue. There has clearly been a data breach or internal error at Lyca Mobile, and they do not care. I’ve asked for logs and an investigation, but so far all they’ve done is deny responsibility.

The operator Ms.Joice has correctly interpreted my problems and fixed it in no time

Your Customer care representative Russel was fabulous and very helpful this is the second time I was on call with him .he guided me exactly what to do to transfer my lost card number to new card.I Thank him.Need to be promoted.

The best and most affordable mobile service in UK and Europe.

Despite posting a review here and being told that Lyca would like to solve my issue, "as a priority" I am still waiting for a response from the email address provided. Yet more proof that Lyca don't give a solitary toss and that all the responses here are disingenuous, performative hackery.

Pleased with Lyca Mobile.

Ridiculous service, I signed up for a sim only contract the website auto deleted my flat number on the address so the SIM was returned, I had arranged for my number to be transferred over from my old provider, called and was told to send a email, called again was told the same thing however I refused so the matter was escalated then the following week my SIM was disconnected as I had agreed to transfer my number like I mentioned however I had not received the new SIM so I had no access to calls, text or data just WiFi so I sent another email, still no reply so I went on the website and managed to manually type my address and request a new SIM through the web assistant chat service however this was not connected to my account of course. So when the SIM arrived I called again and explained to customer service the complex issue, they AGAIN suggested sending another email. At this point I had enough so I cancelled the whole contract as it was not worth the stress and inconvenience and they made it clear I was within the 14 day cooling off period however I would receive charges for the first month I disputed this as I had no service and received no SIM, long story short she stated she had to request I not pay and then she could process the cancellation which would again be via email I agreed to just pay as I didn't want the hassle anymore. I hate being negative but I really would not recommend, it's extremely difficult to speak to someone and have your address changed which caused so much unnecessary hassle and stress for a simple request that was the website or softwares error to begin with. I wouldn't recommend after all of this, I managed to call and request my PAC number over the phone after the contract was cancelled and I explained my frustration at least 3 times. So I will be able to keep my number at least and have transferred it to another phone provider. This whole process was over 11 days and no one responded to the emails.

Glue all over the sim card - unusable - no replacement offered.

a sim was sent out to my address but I had not ordered one

Very friendly & helpful assistance.

Performed good

My alternate number is 07553993909. I have modified my review

This company is a scam. My husband and I bought 2 30 days sims whilst travelling to Uk. Upon returning the payments continued to be taken out of the account. It is impossible to get through to customer service. Do not buy Lycamobile. I am still trying to get my sims deactivated *editing to add that even though they asked for more info, they are still yet to reply the emails I have sent. Again, do not use this company

Bought a pay monthly sim for my daughter, however, due to incompetence Lyca didn’t recycle the number correctly and it was being used by an adult male who was using the number to send inappropriate messages to my daughter’s friends - his profile was set up on WhatsApp which we have a screenshot of. Lyca failed to respond to concerns and emails. Sent numerous emails as well as one requesting cancellation. Payment was still taken and they had the nerve to charge for the following month as they said they needed a months notice. Do not use avoid at all costs - their call centres are in India and call handlers are unable to grasp anything that is different to the usual query.

Decided to get a monthly Simm unfortunately it wasn't the right network for me. cancelled after a week ( you have 14 days to cancel). After numerous emails, which they seem to ignore, they are still trying to charge me and won't stop three months in!

I bought a calling card on July 4th. Today, July 17th. As of today, it has not been received at the end of July 17.