Favor Delivery Reviews

I just paid $54 for an entre that was $13. How does that make sense. I also did not receive my drink or salad. Just they just ask you to "bend over" and take it. Never ever again.

When I order items from HEB only three workers text me and let me know they was picking up my items the others have bad customer service.

I usually do not give a 1 star review; but playing with my money and health is a no-go. When I first started using the app, it was ok, but I started driving again. After falling into a dark depression, I started using Favor again. It was horrible. Since items tend to be missing, with no resolution, I decided to make my order simple. I ordered 1 large pizza. That is all. I do not live far from the restaurant; but Favor gave me a free delivery coupon, so I figured it was a sound idea. I was given an estimated time of arrival. However, as usual, over the course of an hour or so, they kept switching my runners. Finally, my pizza arrived, no knock or text. I only knew it was there because I kept looking through my window. I know how they tend not to notify. The safety seal on the pizza box was opened and the food was lukewarm. Not sure why he opened my pizza, but maybe he picked off a piece of pepperoni or something. To top this off, I was ripped off. I was quoted $10+tip for my order, free delivery. In the end, I had paid $20+ for a $10 pizza. Now I know to avoid this company. I do not have money to throw away.

DO NOT USE! If I could rate zero stars I would !! I used to love using Favor but last Thursday, I made an order that was estimated as being only $15 but after my food was delivered my order turned out to be $29. First of all ordering from Dunkin’ Donuts down the street and it’s turning out to be $29 is absurd. Secondly, this worthless excuse for a company charged my credit card twice for $29. You would think that there is a customer service line that you can reach somebody, but no it only allows you to send emails in which you never get a reply. On top of that their policy is you must make a complaint within seven days of your order, I have now sent three emails and have yet to get a response from anyone! I have Google search to try and find a customer service number and the numbers I do find say that I have to go through the app for help. So at this point I’m going to my bank and having them take legal actions because this is ridiculous.

Tammy Brady was rude, I don't recommend she has to understand how treated the customer. Horrible experience!!

I would give NO STARS if I could! I had minor surgery today & ordered dinner for my son & me from local Mexican restaurant. My husband is out of town & I am not supposed to drive (thank goodness had not taken heavy duty pain meds yet). I was missing my son’s meal so contacted Favor customer service via text since only way to do so. They did not text me back for well over 30 min. I had also texted driver. I called restaurant & drove there myself to get it. I saw driver there & he was trying to see what happened & bring me the missing food. Favor had cut off him from texting with me so I had no idea since again they did not contact me til after I left restaurant. They offered me $6 back!! I had told them my situation as well but they did nothing more - they should have given a full refund which I asked for several times but they incredibly did not do the right thing!! DO NOT USE Favor! The driver was great but company has no customer service.

No wonder they try to give you your delivery for free because no delivery is ever intended. I had 3 different people who were going to 'deliver' after 1.25 hours nada still new delivery person . This is a JUNK SERVICE

This app should not be called favor .. it should be called Neighbor Runners: anything delivered in your neighborhood because they do not do any sort of favors outside delivery areas even if the customer offers 30 -40 dollars delivery tip instead they just cancel away without asking any of their runners if that person would even be willing too because and a real favor does that not this app god forbid u stay outside the city.

it's a scam, especially on the drivers. They do not compensate for gas/ mileage used. You can be assigned a favor and be 7-8 miles away from where the favor is actually at..then the favor itself can take upwards of 30-45 mins to be done between ordering the items and waiting. Then you have to drive another 5-6 miles sometimes to deliver the item(s). So in total you spend at minimum an hour to get the order done only for to receive $4 in return...that $4 doesn't even cover the gas spent, let alone the time spent. It is a scam. Try another service if you want extra money, this is not the one. Oh and they dont even pay out instantly, you have to wait for them to "verify" your card which can take 2-3 days.

Never gotten my food for the third time. Never got me refund. Service didn’t respond to calls and absolutely sucked

I will never use this delivery service again! They are the worst!! I waited over an hour just to get a call from the driver to tell me that he just received my order and the restaurant doesn’t have what I ordered because they are closing down for the night. This was after on the app my driver was switched out twice!

Worst delivery service!!! The Runners don’t drop off your order to the correct location. Your orders take an extremely long time to arrive and the Favor support department takes just as long to respond. At this point I believe Favor hires anybody to deliver for them because the level of unprofessionalism displayed speaks volumes.

Most screwed up delivery service ever. Within 5 minutes of placing my order, the app changed the name of my runner 8 times and kept changing the estimated time of arrival. This is usual, not unusual. When you try to contact one of the runners, you get back a message that the runner is driving so no texts are allowed.

HORRIBLE SERVICE! 2nd time in a row that I have ordered and my order was inexplicably "canceled" but I get a $6.00 delivery credit which when I tried to use it, turned out it was not available & guess what, this was canceled too. Surprise "Bea" offered me "$6.00" delivery credit except - I can't get anything delivered ?!? This is by far THE WORST delivery service I have ever encountered. If you ever think of using this HORRIBLE service, suggest you strongly consider just poking yourself in the eye - It will be less painful then dealing with this goofballs.

I have used them several times but I can as knowledge the following: it’s either great or absolutely awful. We have had orders picked up to run and then canceled a LONG time later, with no notice. So we are waiting on our food and it never comes…and then the restaurant will close. Other times I have my food in 20 minutes, piping hot. And in between there are 90+ minute waits. The runners will pick up the orders in the app and then dump them so your runner can change far too many times before it arrives. I’ve been with people who order and it is picked up, progresses, and then the runner will just stop answering communication and the items never arrive. Customer service is about as useless as possible. The only option is to text them. You might get a response, but it’s just going to tell you they don’t know how to help or that it’s somehow your fault. I finally deleted the app. This is not H‑E‑B level customer service and it’s going to end up harming the stores’ rep as well. (Last night my groceries took more than an hour to be delivered and the delivery person didn’t even bother ringing my bell. And I live no more than 15 minutes from 4 H‑E‑B stores. So where this order came from, I couldn’t tell you.)

They dont even deserve the 1 star. This is the WORST delivery ever!!!! It takes hours for your food to arrive. The support team takes hours to respond, then they dont even help you. They end up just not responding and ignoring my request. The support team wont help you, they just stop responding without even saying the conversation is done. Dont use!!! They overcharged me and refuse to refund me. Food arrives cold. Orders always wrong. Terrible experiences. Never again.

Ordered twice. First time was a 2.5 hour wait. It said high volume of deliveries so we said no problem. We aren't in a metro area so ok we get it. We decided to give it another try and it took 3 hours to get our food. The runner didn't contact us until 2 hours after we placed our order. The app is super easy to use which is nice. They need to get more runners though or just don't offer it in places like where I live. 3 hours is absolutely ridiculous.

This is the second time where Favor has sent a message saying my order was in the way, and no one ever showed up.

I want to believe in Favor. They have high delivery fees which I hope mean they pay their runners more, and have more local restaurants than DD or UberEats. Waited 2 hours tonight for my order to be “dropped off” but never show up. Was given a $6 credit and a refund, re-ordered and another $10 credit for 3 people waiting on good, and 3 hours later from when we originally ordered, had dinner. I’ve used Favor dozens of times over 3 years and tonight was the final straw. Favor’s order time is never accurate after 5pm, it will be the estimated time +60-90 minutes. - use another delivery service for dinner and on weekends

Order on Saturday placed on the ground outside of my house on the ground. Luckily I saw the delivery. Another order on Saturday, order never came. I ordered Monday, order never came. Customer service responds quickly but did not see credit on missed order Saturday on Monday order. Very disappointing. A few weeks ago, ordered from pit room and got order from a different barbecue place that was inferior. No more ordering from favor.