Marco Pierre White Restaurants Reviews

This company should be ashamed of the selves. So many poor reviews. My daughter who works very hard treated us for a buy a gift experience for Marco Pierre White Steakhouse Co London. We were charged a £20 table booking fee, then a £3.00 table cover charge, the a 9.5% service charge. We were happy to pay the service charge as the waiter was outstanding but this is a con and both them and Buyagift just don’t care. There is nothing in the t&cs about this

I visited In January for the 50% off mains that was advertised through email from these scammers. Upon presentation of the bill steaks were apparently not included (in a steakhouse) Although staff agreed with my logic after being sent pictures of steaks and the small print not mentioning steaks being excluded only sharing steaks being excluded, I contacted Black and White hospitality as advised. Robyn the so called Marketing Director was slow to respond and clearly wasn't concerned with any customer service as I chased her for 4 weeks for responses, each time saying she would look into it. Eventually she agreed to have me revisit and grant me the offer I should have had in the first place. (even though I had already paid full price instead of half price) I could now pay half instead of full. As I'm a regular anyway we accepted and asked to arrange a table for the 19th Feb. 2 weeks have passed and no communication has returned, The restaurant have confirmed no reservation when I have called. Even after CC'ing other management in the emails nobody can even do the courtesy of replying. Out of principle I will not be visiting again! **review updated. since then I was contacted by Rhiannon at the venue who arranged to make amends for this. Arranged complimentary drinks and half price food, service was top notch. Thanks to Hannah for looking after us. it takes courage to make amends when your higher management have let you down. Well done girls.

Excellent food, Slow service!

Marco Pierre whites Staff were Amazing welcoming and professional Team it was My 14th Anniversary a very special day for us both. The staff was so Attentive polite and we felt they made our night a special evening ZAZA was so helpful and attentive we are already planning another visit to the restaurant keep up the great work team,Thank you so Much David

The food was awful. Stringy steak and the fish and chips was under cooked.

6 of us went to the Durham restaurant and absolutely loved it. The food was amazing, atmosphere lovely, all staff were amazing, especially kian. He truly went above and beyond and was so good it's made us start planning another visit. If you're thinking of heading to the Durham site you won't be disappointed! Highly recommended 😀

I bought this Virgin Experience around a year ago as a treat for myself and my three friends, three of us from Oxford and one from Brighton, we paid approximately £100 in Travel expenses to get to Marco Pierre White's Steakhouse in Middlesex Street for 7.15 for our booking at 7.45 pm. My Brighton friend would need to be done by 10 pm to have time to get to London bridge Station to get back to Brighton. As the restaurant made it clear we would only have a 2 hour window till 9.45 pm All would be fine,............... So I thought ! As we approached the Restaurant in Middlesex Street it was freezing cold and we couldn't wait to get in to the warm with a welcoming hello from The Maitre'd ! WRONG!!!!!!! We essentially walked into what felt like a Cattle Truck, rammed with red faced customers crammed into the cloakroom and toilet entrance,Most had been waiting for at least 45 mins to an hour beyond there table booking time, and Most if not all were Virgin Experience Customer's ! So now I'm thinking Has Marco Pierre White been anywhere near This Place EVER !!!!!!!!! Because if he has he should be Ashamed to put his name to such a shambolic establishment ! The staff were clearly under enormous pressure, and were running around like headless chicken's and doing Nothing! Including the Pale broken Assistant Manager Ivan,who despite being under immense pressure also seemed completely indifferent to me. Eventually a girl behind the cloakroom counter took My name and confirmed my booking and said our table would be some time and to wait in the crush with the other Virgin Experience Customer's,as there was nowhere else to wait due to the over overcrowding of the tables for diners , By 8.10 pm We were finally Seated, but No order was taken for our drinks or even offered Tap Water! As we all have conditions due to Cancer treatments, One of my friends has constant dry mouth,due to immuno therapy some time ago, this can be very unpleasant for him! We sat and waited for 30 mins chatting and looking around ,the atmosphere seemed Sad, Untrained Staff unable to deal with the pressure of a full restaurant with no backup From Management, with miserable and angry Customers all around Us., I was getting worried this was my special treat for my dearest friends who all have had a miserable year,to cheer them up and Make them feel Special. By 9 pm we managed to get the attention of the Assistant Manager,to get water for my friend with dry mouth,as it was right beside him, he promptly walked off sending a waiter to give it to us rudely pretending not to understand me ! Eventually the waiter told us that he wasn't sure how long we would have to wait to be served, and that we would have to sit and wait! By 9.30 pm It was becoming obvious that we were not going to be served and as one of my guests retired ,from Management and training in Elite Dining His Entire 40 year Career Starting in the Kitchen with Raymond Blanc! He knew the possible outcome! So by this point I decided that the only option was to call it a complete Disaster, I felt extremly let down by Virgin Experience,As a long time Neighbour and local friend of Sir Richard Branson in Oxford, I would never mention this personally, because I would hate to embarrass him The way we have been By The Restaurant and Virgin Experience! I spoke with The Assistant Manager Ivan that this was unacceptable and that we were leaving as we no longer had time to wait, he did not apologise but Rudely put His Christian name on a ragged bit of till roll in Scribble,as proof that the Restaurant had not fulfilled it's obligation! I then asked what I do with it and was told ring the reservations dept to arrange another Day, I then insisted he write his Surname on it to, which he did grudgingly. We then left, All we had all Day in the freezing cold was coffee earlier and Tap water At Marco Pierre White's Steakhouse. As we left ,A disabled Woman and her husband were waiting for staff to help her down the steps in her wheelchair, this had been pre arranged, I stayed with her whilst her husband went to see why they had been left waiting in the freezing cold, I stayed with her for 15 mins , Her husband came out and still no help, this was a special wedding anniversary for the two of them, and the poor woman with cerebral palsy was left stranded outside! As we had to wave our friend off to Brighton,The remaining three of us were starving we found a McDonald's in Liverpool Street Station 10pm and ordered our food which after a 15 min wait arrived piping hot with a very friendly staff doing an amazing job, Marco Pierre White's Steakhouse should Beg McDonald's to train their Staff to their High Standard 5* Service and Quality of Food, Sadly no seating ate on freezing Platform!!! Virgin Experience ! Virgin Catastrophe/Humiliation !. I will Now wait to hear From Virgin Experience.! Simon Sumner.

Very very disappointing we visited the Plymouth restaurant today for a birthday celebration, firstly the gentleman who was there to check customers in said there was no record of our booking, I told him that I had an email confirming our booking and he asked to see it, in the meantime he found our booking but did not apologise for not finding it. We were shown to our table and Thomas said he would be looking after us and brought the menus, we didn’t want starters as we didn’t want to spoil our main courses so we ordered the mains which took an hour to arrive and that was after we asked the staff how much longer it would be (we had been told that we only had the table for a limited time) the steaks only come with 3 tiny vine tomatoes and a very small amount of chips so we ordered some sides which did not come with the mains but arrived about 20 minutes later after we reminded the staff about them, when the sides finally arrived the portions were very small (certainly not value for what was charged). The sirloin steak was exceptable unfortunately the two ribeye steaks were atrocious, the medium rare was so chewy it was inedible, the well done ribeye was like cutting into a piece of old leather, being very hungry having waited far too long for our meals l tried to eat the steak but gave up a third of the way through finding it impossible to eat! The first glass of Prosecco that we ordered was completely flat so we had to ask for a replacement. Being still hungry we would have liked to order desserts but the 3 choices on offer of cheesecake, sticky toffee pudding or ice cream wasn’t what we would expect from a quality restaurant so we decided against it. We honestly felt let down by the food and although the views are stunning we actually went for the food the views should have been a bonus! Thomas who looked after us was very apologetic about everything and seemed genuinely embarrassed and did get permission to get one of the steaks off the bill, we tipped him £10 for himself and hopefully he was able to keep it for himself! We are truly disappointed in the quality of the food and wonder why the restaurant is charging such inflated prices for such bad quality food, especially the steaks, in our humble opinion the restaurant focuses on the cream teas side of the business far more than the normal lunch service!

Went to the Marco Pierre White Steakhouse in London to celebrate my wife’s birthday, and the experience was extremely disappointing. I had booked a table at the Angel & King’s Cross branch for 11 November at 5:45pm using a meal voucher, and even received both a confirmation email and a reminder. When we arrived, we were told there was no record of our booking, and staff insisted it was actually at their Middlesex Street branch. We then had to travel there by tube and walk in the rain, only to be told again that they also had no booking for us. Thankfully, the manager at Middlesex Street was helpful and managed to fit us in after a short wait, and the meal itself was good — but this doesn’t excuse the stress, confusion, and inconvenience caused on what was supposed to be a special occasion. To make things worse, I wrote a formal complaint letter to MPW, and it has been over a week with no response at all. For a restaurant carrying Marco Pierre White’s name, I expected much better organisation and customer care. Very disappointing overall.

As a Royal Navy veteran, this visit to London to attend the remembrance events on Saturday and Sunday was partly spoiled by a really poor experience at the Marco Pierre White Steakhouse on Friday (after I was unable to book on Saturday for the supposed '5 course' deal with a Virgin Experience Voucher). The experience was actually awful and Virgin are also guilty of up-selling and representing a false view of many 5 star reviews on their own website. Just don’t bother is my advice. The booking system is designed to force you into the the a la Carte menu as the 5 course voucher can’t book at the weekend until 48 hrs before. That severely limits the times available!! Although you can book an a la carte meal at any time. the restaurant was full and very noisy - more cafeteria than restaurant!!! It was so noisy I asked to move into the small section where we could hear each other rather than fight to talk over the excessive noise!! Our waiter George was very pleasant. He took our order for the whole meal including the drinks. We asked for the cocktails included in the deal plus G&Ts with the 2nd/3rd course (which is actually just two canapés!!). Then we wanted a bottle of house red with the main course. the welcome cocktail didnt come straight away but at least we had a bottle of water to drink with the starter until both the cocktails and G&T arrived with the canapes!! Our waiter was then moved away and a manager took over then it went really bad. We were brought a dessert before the main course then no wine arrived with the main course. The menu was also so limited that we couldn’t order any green veg like beans/ broccoli etc and any side costs £8.50!! But the brandy snap dessert really did it because it was so hard it was impossible to eat and especially not with the spoon I was offered!! I refused to pay for that and when George came back he at least offered to remove the service charge. George was the only good thing about the whole experience!!

Level 25 with beautiful views but honestly it’s old out dated and your local pub will give you the same menu. Prawn cocktail defo was from Lidl (no offence to lidi) Steak for mains and as my mother would said “ a child would cook it better” The DJ had good tunes on arrival but sweet lord he must have had a can a red bull and he thought he was in a 2 for 1 Bar. Our waitress was very pleasant but keep you hard earn cash and maybe fly to the Dublin for a proper experience of good food.

Been to both Liverpool and Dublin. Did not disappoint at all. Staff in both venues were friendly and the food is PHENOMENAL. Prices are as you would expect. Would recommend for a treat

My children bought me a virgin experience voucher for my 60th Birthday; Marco Pierre White Steak House Company, Middlesex Street and theatre tickets. We arrived for the experience on 27th March 2025, quite excited and looking forward to a beautiful meal and the whole experience. We arrived and went through the front doors, which is where front of house was situated, we were left queuing with another a couple, in the way of people entering the restaurant, having to move here and there to get out of the way, not once did the the person behind the desk looked at us, give us eye contact, nothing in the way of an apology ... I will be with you in a moment, I do apologise for your wait, thank you for your patience, absolutely nothing, like I have said, she did not even look at us, completely ignored us. We were showed to our table, the tables were very close together and I had someone literally sitting right behind my right shoulder; it was very uncomfortable, it was quite dark where we were seated and we couldn't read the menu, the waiter proceeded to abruptly take the shade from the artificial candle and handled me the candle!!! We made out choices from the menu and ordered two courses, with 2 extra sides of fries and mushrooms (£8.50 ea per extra side). Our starters were brought to the table and I noticed I hadn't got a napkin; shouldn't someone have noticed that the table was set out properly. Our main meals arrived, we had to ask for our mushrooms, which had been ordered previously, they arrived a good 5 minutes later. Extra sides were quoted as being £8.50 each on the menu, on checking our bill after leaving the restaurant we noticed that they had charged us £12 for the fries, and they were awful. Our steak was very average, the peppercorn sauce; if you closed your eyes, you would not have guessed that that was what it was, no taste at all to be honest. We had 2 Irish coffees which were small and were £14 each. We paid £3 for a cover charge and 9.5% service charge. The meal was £55 (which was gifted; voucher) and we paid an extra £140 on the night. VERY, VERY DISAPPOINTING, AND TO BE HONEST A RIP OFF

Menu looked OK on expensive side in a Best Western Hotel. Wine requested was not available alternative was cheap Chilean plonk at exorbitant price. Was served overcooked aporox 5onz cold steak requested as medium with French fries charged extra £4.50 and little else by surly waiter with minimum interaction just did a basic job. Meal for two £88 no starter or pudding. Would not return

To celebrate our 1st year wedding anniversary, I booked afternoon tea for me and my wife at Marco Pierre White’s Plymouth restaurant. This was also where we chose to have our evening meal with our guests on our wedding day a year earlier too, post wedding ceremony. It seemed the only place for us to go and celebrate a year on, given that our experience previously was second to none. The staff are super friendly and helpful, the food is fantastic, the vibe is so relaxing and I would say cosmopolitan, all in all a very, very enjoyable and comfortable experience on both occasions. I have to add that the view from Plymouths restaurant is breath taking and that really does add to the experience. Thank you and see you next year!!!

So arrived at the resturante and wow it was quite something for the places I've been to in Birmingham to dine out, so that was a good start. This was a gift might I add (so glad I didnt have to pay ). There are extra charges for everything even £5 to sit by the window bless them. I had 6oz sirloin steak , o m g It was horrendous! If I say I managed to eat 2oz from it Im being generous. It was just FAT. Now let me tell you all something , im no idiot when it comes down to STEAK, I have mine from a very reputable butcher (Donald Russel) who have a royal Warrent of approval no less, so I know a little about steaks different cuts etc, and more to the point what it should taste like. I was totally discusted with the steak I also had to pay £7.50 for the privilege of nothing. It seems to me company's just serve you up CRAP quality meat and do not care. Not once were we asked if our meal was alright. Campbells butchers supply Marco Pierre Whites in Birmingham sad that , I thought that quite possibly I may be enjoying the higher end quality lol. If I were Marco I would seriously think on . Im going to be 100 % honest I'm done eating out , I eat way better in my own flat . I personally would not recommend eating the steak, any of them. This review it true and honest , I am a genuine person that works hard and is so fed up of being ripped off with food .

Food was okay small portions though. Booked through red letter days, but when we tried to book they charged us a £20 booking fee if dining on a friday/saturday after 5.15 and booked more than 48 hours in advance!!!!!!!!! Unable to avoid it. Tried to charge me a cover charge which is normally for olives, bread & butter etc. but we had none. They made us wait 20 mins, yes we were early but plenty of tables available. Wine options not very extensive and the cheapest was £40

I was given a buyagift voucher for a 3 course meal with cocktails at Marco Pierre White. Unfortuntately it feels a complete con! You have to pay a £10 per head no refundable booking fee, most of the menu choices have a supplement to pay, and there are no sides included, all of these are at an additional cost. Real shame, what should have been a lovely birthday present is actually a very expensive con for both the purchaser and recipient. I'm not sure why these restaurants are offering these gift vouchers, all they do is leave you feeling somewhat disappointed.

My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25. What a wonderful afternoon we had and a lovely dining experience. Great value on a Groupon and such a beautiful, comfortable restaurant. Our waitress, Jennifer, was first class. Such a credit to MPW, even telling us how amazing their Sunday roast is so we will be booking up for that! She could not do enough for us, to be honest, we have never been treated so well anywhere!! Her attention to detail was second to none. A couple of weeks ago I went to MPW in Birmingham for afternoon tea and there is absolutely no comparison. We were kept waiting ages for our table and in the end asked for it to be served where we were sat in the lounge area rather than the restaurant because they were still waiting for the table to clear! MPW Meriden is in a different league on every level, but the thing that really sets them apart is their wonderful service and surroundings. We will definitely return and cannot recommend them highly enough. Special thanks to Jennifer for making our experience so enjoyable, you really are Marco's jewel in the crown.

Visited the Lincoln restaurant in January. Food was lovely, service was great, nothing bad to say!