PODS Moving & Storage Reviews

Great experience. Only call out is the size of the POD. Def expected more to fit due the description. Delivery and pick up were both smooth and the drivers were friendly.

Convenient, efficient and professional service.

PODS service was very convenient and got the best customer service from there agents!

Easy process from scheduled to pick up

Will never book again! I ordered pods for my cross state move, thinking it would be cheaper than movers and will give me more flexibility since I have 16 months old twins at home, and having the pods allow me to pack things in my own pace and send them with ease, so the pod can be there when I come with my kids. I didn't know what type of a nightmare Im getting myself into. I spent over 6 hours with customer support because one pod was taken to their facility but wasn't shipped to my address while the other one, still in my house is marked as already taken. The pods are not going to arrive in time so basically I end up entering a completly empty house with two babies even though I specifically chose pods so I can have my stuff on time! They tell you it takes 4-8 days for the pods to arrive to the new location but what they don't tell you is that this is not including shipping it to their facilities, then transfering it to another facility, and only between those deliverables - they will ship you your pod to your new address only on specific days because that's how their warehouse is working. This is insanity. I will never use this service again. Avoid it if you need your things in a specific time.

Delivery was great. However, having the unit picked up was a nightmare. Multiple cancelations, despite us telling the contact person we had to reschedule deliveries to our house because the trucks couldn't access our driveway. We were lied to on almost every call. We asked to speak to a manager, apparently there were none available......at any time. Unfortunately, I don't think we'd ever use PODS in the future.

The online platfporm was easy to use for ordering, delivering, payment, and pick-up. The customer service was good and the pick up driver was very friendly and timely with communication.

Everything was handled with ease .. Communication / delivery / pickup 👌 💯 recommend PODs .. great job !! Oh and was even able to access my pod when it was stored atvtheir facility .. which is indoors !! Thank you

Great service on time

★☆☆☆☆ — Misleading Promotions, Poor Customer Service, and Unexpected Charges I would strongly caution anyone considering PODS, especially when using promotional discounts. I used PODS for a cross-country move through a Costco promotion. After my move, I was hit with unexpected charges because PODS claimed I hadn't met the promotional requirements. Despite repeatedly requesting documentation and clarification, I never received a satisfactory explanation. Additionally, my container had a hole in the roof that was never repaired, and communication throughout the process was extremely poor. I made numerous attempts to resolve the billing dispute, including offering to pay an additional month's rental fee as a reasonable compromise. Despite repeated requests to speak with management, PODS refused to work toward a resolution. I eventually filed a complaint with the Better Business Bureau, but PODS continued to insist the charges were valid without adequately addressing my concerns. What should have been a convenient moving experience turned into weeks of unnecessary stress, frustration, and disappointment. I would not recommend PODS. Their lack of transparency, poor communication, and unwillingness to work with customers left me with absolutely no confidence in this company.

Started off good, then as soon as the first POD was delivered, a 16 footer, it was obvious the 8 footer that was coming next was not big enough. Tried three times over a week to swap out the 8 footer with another 16 footer. Kept getting an overseas help desk. First guy just hung up on me. The next two, said not only wasn't there a 16 footer available, but another 8 footer was also not available. I ended up having to store several items in a storage unit. Which then caused me to have to fly back up to Spokane and rent a U-Haul truck and drive the 1800 miles back to Missouri. Then when we call to have the PODs delivered we get the BS story that this is a restricted area and we have to pay an additional $900+. In the end this cost more than if I'd had to just pay a moving company to do everything. Never again will I use PODs and I will never recommend any of my family or friends use PODS.

My driver (Angel G) was amazing. Was able to pick-up the POD from a tight space while maintaining a friendly outlook.

DO NOT EVER USE PODS TO MOVE!!!!! Absolutely the worst company to deal with! First let me say that there is not corporate number to reach them for problems that go unresolved. Here’s my story. PODS say that they will drop off between 10 am and 1pm, kept changing the time with no phone call and finally showed up after 5 pm. The pick up….. Scheduled for Saturday 730 am-1030 am. Changed the time 5 times, once again, no phone call, just email. Last time change was to be picked up by 730pm. No call no show. I call again, they tell me I have to wait until Monday now! The new owner is supposed to move in. Pod is blocking the parking in front of the house and I have no control to make sure no one is parked near it now. Stressed me out so much!!!!! And get this! Here it is Monday morning and they have rescheduled to Tuesday! And no one answers at the local facility to fix the issues. Is my stuff even going to make it to my new home in another state? And there is no one to contact if my stuff gets damaged in transit. Just someone in India answering phones.

I am writing this to warn anyone moving between Canada and the US. I booked a cross-border move with PODS from Canada to Dallas, TX. I was explicitly promised and contracted a direct shipment to Dallas. Instead, PODS violated our agreement. They secretly rerouted my container to a different city/state near Dallas before final delivery. Even worse, they charged me extra fees for this detour—forcing me to pay for a routing change I never requested or approved. When I called and emailed to dispute these unauthorized overcharges, customer service flat-out refused to honor my original contract price. This is deceptive billing and a clear bait-and-switch. I am highly dissatisfied with the Canadian side of operations and their total lack of billing integrity. My advice: Use a moving company that actually honors its contracts.

Easy to use, friendly staff, multiple levels of confirmation for pickup and drop off. Would use again.

This is my second time using Pods and it has been perfect in all steps. Thank you

Quite frankly, we almost got really screwed by this company. When I originally called I provided a general region for the move, and confirmed delivery to that area (Western slope of CO) was available. I was assured that a secondary assist was possible and that once our property got to Denver it could then be delivered. When I got the actual address for where we were moving, I called to confirm that delivery would be possible to that address. I was told it would be no problem, a secondary group would be able to manage it. Just before I scheduled the pick up I called a third time to confirm delivery to my location final location. At the time I was told the closest I would be able to get it to our address was Denver (4 hours away) .. and that we would have to arrange pick up from there on our own. I confirmed this information with a manager and promptly canceled the service. And even then, I found out after we had moved out that the Pod we rented had not been picked up, and it took 3 separate tries, then me calling, complaining, and sitting on hold for almost an hour to talk to a manager to get this resolved. Absolutely a disgrace of a company, I would never use them again, and if I could give zero stars I would.

First, the cost was three times higher than other reputable companies. The Pack Rat or U-Haul box offered far better service and pricing. I received two quotes for the same service on the same date: $910 initially and $455 next, so I naturally chose $455, yet they still charged $910. Even after providing a storage quote email from PODS directly, they claimed they could not see any quote from me; when I tried to email my quote from them, they said they cannot accept incoming email. Simply stay away from these scammers—you might think you are happy with them, but as soon as an issue arises, you will see they are just a lowlife scamming company, and you deserve more.

The delivery of the POD to the final destination failed. We confirmed with the apartment complex that they can accept POD deliveries, and when I booked the POD, I spoke with a rep and told them it was going to an apartment with a dock. They priced it and scheduled it as such. We ordered an 8 ft POD; everything went well until delivery yesterday. My son missed the driver's call, but there was no answer when he called back. I spent over 40 minutes on the phone with customer service, all while multitasking with the online chat rep. I got nowhere with the phone rep, so I asked for a supervisor. The online rep rescheduled for the next day. However, when the supervisor called back and spoke with my son, they said the driver couldn't deliver to the location as a standard delivery, and there would be an additional $599 charge, and it wouldn't be delivered until Monday. Seems like a scam. The apartment manager even got on the phone and explained that this has never been an issue, even with larger PODs. She also pulled the video footage, and the driver never even drove by the apartment complex, so he couldn't have made a non-deliverable as a standard delivery observation. My son and my parents, who were helping him, had to rent a U-Haul and unload it themselves today. I am beyond livid about the experience, the driver, yesterday's customer service, and the supervisor who clearly took a driver's word without investigating further. Very unhelpful and unprofessional.

We were lied to about the price and when payments were due. It was even difficult to pay for it over the phone. The pick up and delivery times constantly changed. Most of the people I spoke to on the phone were extremely difficult to understand. Overall it was a bad experience. Only positive interaction was with the delivery and pick up drivers, they were very nice and professional.