PODS Moving & Storage
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Failed to delivery of the POD to the final…
The delivery of the POD to the final destination failed. We confirmed with the apartment complex that they can accept POD deliveries, and when I booked the POD, I spoke with a rep and told them it was going to an apartment with a dock. They priced it and scheduled it as such. We ordered an 8 ft POD; everything went well until delivery yesterday. My son missed the driver's call, but there was no answer when he called back. I spent over 40 minutes on the phone with customer service, all while multitasking with the online chat rep. I got nowhere with the phone rep, so I asked for a supervisor. The online rep rescheduled for the next day. However, when the supervisor called back and spoke with my son, they said the driver couldn't deliver to the location as a standard delivery, and there would be an additional $599 charge, and it wouldn't be delivered until Monday. Seems like a scam. The apartment manager even got on the phone and explained that this has never been an issue, even with larger PODs. She also pulled the video footage, and the driver never even drove by the apartment complex, so he couldn't have made a non-deliverable as a standard delivery observation. My son and my parents, who were helping him, had to rent a U-Haul and unload it themselves today. I am beyond livid about the experience, the driver, yesterday's customer service, and the supervisor who clearly took a driver's word without investigating further. Very unhelpful and unprofessional.